About brighthush
brighthush is a trailblazing technology company that is redefining the future of quantum computing. With a relentless focus on innovation, we design and deliver cutting‑edge hardware and software solutions that enable researchers and industry leaders to harness the full power of quantum systems. Our mission is simple yet ambitious: to make quantum technology accessible, reliable, and transformative for every customer, from academic laboratories to Fortune 500 enterprises.
Founded on the principles of scientific rigor and customer obsession, brighthush has quickly become a global leader in quantum control systems. Our products are built on an instruction‑based quantum control architecture that offers unparalleled flexibility, scalability, and performance. By partnering with world‑class research institutions and industry pioneers, we are accelerating the adoption of quantum computing and driving breakthroughs across cryptography, materials science, optimization, and artificial intelligence.
At brighthush, we believe that the best solutions are born from collaboration. Our teams span physics, engineering, software, and customer success, working together to solve complex problems and deliver tangible value to our clients. If you are passionate about quantum science, thrive in a fast‑moving environment, and want to help shape the next generation of technology, brighthush is the place for you.
Role Overview
We are looking for an exceptional Customer Success Physicist to join our Maryland office. In this role, you will act as the technical bridge between brighthush’s advanced quantum control solutions and our diverse customer base. You will be the go‑to expert who translates emerging quantum capabilities into practical, real‑world applications, ensuring that our customers achieve their research and business objectives.
As a Customer Success Physicist, you will:
- Lead the technical implementation and integration of brighthush solutions for a portfolio of high‑profile customers.
- Collaborate closely with our R&D and product teams to refine product features and deliver continuous improvements.
- Provide expert guidance on best practices for quantum control systems, helping customers optimize performance and reliability.
- Build and nurture long‑term technical relationships with key accounts, becoming the trusted advisor for all quantum‑related initiatives.
- Translate complex customer requirements into actionable technical solutions and roadmaps.
- Work hand‑in‑hand with customers to design, execute, and troubleshoot experiments that push the boundaries of quantum computing.
Key Responsibilities
Technical Implementation & Integration
• Own the end‑to‑end deployment of brighthush hardware and software, ensuring seamless integration with customers’ existing infrastructure.
• Conduct on‑site and remote system configuration, calibration, and performance tuning.
• Develop and maintain detailed technical documentation, including installation guides, troubleshooting playbooks, and best‑practice white papers.
Customer Engagement & Relationship Management
• Serve as the primary technical liaison for assigned accounts, providing timely, high‑quality support and guidance.
• Conduct regular check‑ins, workshops, and training sessions to keep customers informed about new features and capabilities.
• Gather and analyze customer feedback to identify pain points, opportunities for improvement, and potential upsell or cross‑sell avenues.
Collaboration with R&D & Product Teams
• Act as the voice of the customer in product development cycles, translating user needs into actionable requirements.
• Participate in beta testing of new features, providing candid feedback and helping prioritize enhancements.
• Contribute to the creation of case studies, technical blogs, and conference presentations that showcase customer success stories.
Technical Leadership & Knowledge Sharing
• Mentor junior team members and interns, fostering a culture of continuous learning and technical excellence.
• Lead internal knowledge‑sharing sessions, webinars, and workshops to disseminate best practices across the organization.
• Stay current with the latest developments in quantum physics, control theory, and quantum hardware, and proactively share insights with customers and colleagues.
Essential Qualifications
- Advanced Degree in Physics or a related field: Ph.D. or Master’s with a focus on quantum information science, quantum optics, or a closely related discipline.
- 4+ years of hands‑on experimental quantum research: Demonstrated experience working with superconducting qubits, trapped ions, or other quantum hardware platforms.
- Proficiency in Python: Strong coding skills for data analysis, experiment control, and automation scripts.
- Excellent communication skills: Ability to convey complex technical concepts to both technical and non‑technical audiences.
- Customer‑centric mindset: Proven track record of building strong relationships and delivering exceptional service.
- Willingness to travel: Up to 30% domestic travel to support on‑site customer engagements and conferences.
Preferred Qualifications
- Experience with quantum control software frameworks (e.g., Qiskit, Cirq, or custom in‑house tools).
- Knowledge of cryogenic systems, microwave engineering, and low‑temperature measurement techniques.
- Familiarity with cloud‑based quantum platforms and hybrid quantum‑classical workflows.
- Published research in peer‑reviewed journals or presented at major conferences (e.g., APS March Meeting, Quantum Information Science Conference).
- Background in customer success, technical support, or pre‑sales engineering roles.
Skills & Competencies
- Technical Expertise: Deep understanding of quantum mechanics, control theory, and experimental design.
- Problem‑Solving: Ability to diagnose complex issues, develop innovative solutions, and iterate quickly.
- Project Management: Experience managing multiple concurrent projects, meeting deadlines, and coordinating cross‑functional teams.
- Communication: Clear, concise writing and speaking skills; adept at creating technical documentation and delivering presentations.
- Collaboration: Comfortable working in a matrixed environment, building consensus, and influencing stakeholders.
- Adaptability: Thrives in a rapidly evolving field; embraces change and continuous learning.
Career Growth & Learning Opportunities
At brighthush, your career path is shaped by your ambition and the impact you create. As a Customer Success Physicist, you will:
- Progress to senior technical roles, such as Lead Customer Success Engineer or Technical Program Manager.
- Transition into product management or R&D leadership, leveraging your deep customer insights.
- Lead high‑visibility projects that influence the direction of quantum technology worldwide.
- Participate in internal innovation challenges, hackathons, and cross‑disciplinary research initiatives.
- Benefit from a robust learning budget, covering conferences, certifications, and advanced coursework.
Work Environment & Culture
brighthush fosters a culture of curiosity, collaboration, and continuous improvement. Our Maryland office is a vibrant, open‑plan space that encourages spontaneous idea exchange. We celebrate diversity, equity, and inclusion, and we actively support initiatives that promote a welcoming environment for all employees.
Key cultural highlights include:
- Weekly “Quantum Coffee” sessions where teams share breakthroughs and challenges.
- Monthly hackathons that bring together physicists, engineers, and software developers to prototype new solutions.
- Flexible work arrangements, including hybrid remote options and generous PTO.
- Employee resource groups focused on mentorship, career development, and community outreach.
Compensation & Benefits
While specific figures are tailored to experience and location, brighthush offers a competitive total rewards package that includes:
- Base salary commensurate with market rates for senior quantum professionals.
- Performance‑based bonuses and equity options that align your success with the company’s growth.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) matching and retirement planning resources.
- Wellness programs, including gym memberships, mental health support, and wellness stipends.
- Generous paid time off, parental leave, and sabbatical opportunities.
How to Apply
If you are ready to take your quantum expertise to the next level and help shape the future of computing, we encourage you to apply today. Submit your résumé, a cover letter detailing your most impactful quantum project, and any relevant publications or portfolio items.
To apply, click the link below and follow the instructions. We look forward to exploring how your skills and passion can contribute to brighthush’s mission of accelerating quantum innovation.
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Join brighthush – Where Quantum Dreams Become Reality
At brighthush, you will work alongside some of the brightest minds in quantum science, engineering, and business. You will have the opportunity to influence product direction, drive customer success, and contribute to groundbreaking research that could redefine industries. If you are driven by curiosity, thrive on solving complex problems, and want to make a tangible impact, we want to hear from you.
Apply now and become part of a team that is not just building quantum technology, but also building the future.
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