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About brighthush
brighthush is a trailblazer in the subscription economy, empowering IT distributors, Managed Service Providers (MSPs), and telecommunications companies to thrive in a world where recurring revenue models are the norm. Our cloud‑native subscription commerce platform unifies every touchpoint of the subscription lifecycle—from quote to bill—delivering unparalleled operational efficiency, billing accuracy, and scalable growth for our partners. With a reputation as a global leader in subscription commerce, brighthush blends cutting‑edge innovation, relentless performance, and trusted expertise to help our customers transform and expand.
Why Join brighthush?
At brighthush, you’ll be part of a forward‑thinking team that is redefining how businesses manage subscriptions. We champion a culture of collaboration, continuous learning, and a startup mindset—pragmatic, adaptable, and always ready to take on new challenges. Our remote‑first, flexible work model empowers you to balance professional growth with personal well‑being, while our global footprint means you’ll collaborate with colleagues and clients across continents.
About the Role
We are seeking an experienced Customer Success Manager with a strong implementation and project delivery focus. In this role, you will own the post‑sales onboarding journey for our global customers, ensuring a seamless transition from sales to full platform adoption. Your responsibilities will span from project management and technical configuration to ongoing account ownership, expansion, and strategic partnership development.
Based in Greece, you will serve as brighthush’s primary point of contact after the sale, working closely with international, English‑speaking clients. Your deep understanding of subscription commerce, coupled with a hands‑on approach to configuration and training, will drive customer success and fuel our growth trajectory.
Key Responsibilities
Implementation & Delivery
- Own a portfolio of complex, high‑value accounts and act as the central point of accountability for account‑level escalations—coordinating investigation, prioritization, and resolution across Support, R&D, and Product.
- Serve as the technical subject‑matter expert for assigned accounts, translating platform behavior and business requirements in both directions.
- Maintain account health by proactively identifying risks and developing remediation plans.
- Lead post‑sales onboarding projects from kickoff through go‑live, ensuring all milestones are met on time and within scope.
- Act as project manager for customer implementations, coordinating internal teams and customer stakeholders.
- Lead hands‑on configuration, setup, and customization of the platform (no coding required).
- Deliver customer training sessions, both remote and on‑site when needed.
- Manage timelines, dependencies, risks, and stakeholder communication throughout implementation.
- Engage customers during hyper‑care periods following go‑live to ensure adoption and satisfaction.
Customer Ownership & Engagement
- Conduct regular cadence calls and ensure follow‑up on action items.
- Maintain account ownership and handle health issues, including ticket escalation.
- Participate in Quarterly Business Reviews (QBRs) and support strategic accounts as necessary.
- Follow through on QBR outcomes, such as adoption, optimization, and expansion activities.
- Work confidently with stakeholders at all levels, from end users to C‑level executives.
- Collaborate closely with Product and Engineering teams to ensure that customer feedback is thoroughly evaluated and incorporated into the product roadmap.
Ideal Candidate Profile
- Experience as a software consultant, implementation consultant, technical project manager, or delivery‑focused CSM.
- Minimum of 5 years of experience in a B2B software environment (ERP, CRM, or SaaS) in a customer success role, with a focus on onboarding and implementation.
- Extensive background in managing complex software implementations.
- Comfortable taking a hands‑on, detail‑oriented approach—not just working in customer‑facing roles.
- Capable of working independently with a startup mindset: pragmatic, adaptable, and comfortable with a broad range of responsibilities.
- Based in Greece, ideally with a strong international profile—prior work experience abroad, multinational teams, or clients outside Greece—and full comfort operating in an English‑first, globally distributed environment.
Required Skills & Experience
- Proven experience delivering B2B software implementations.
- Strong project management and stakeholder coordination skills.
- Solid understanding of software concepts, including APIs.
- Ability to explain complex technical and business workflows clearly.
- Professional English proficiency.
- Willingness to travel when required.
Nice to Have
- Experience in subscription platforms, billing systems, ERP, marketplaces, or commerce‑related SaaS.
- Exposure to API‑based platforms or system integrations (no hands‑on development required).
What We Offer
- Work‑from‑anywhere scheme (travel and work).
- Flexible working hours.
- Health and life insurance program.
- Learning & development budget.
- Tech‑driven, friendly team with an international mindset.
- Competitive salary and performance‑based bonuses.
- Equity participation in a high‑growth, mission‑driven company.
- Regular team off‑sites, hackathons, and innovation challenges.
Career Growth & Learning Opportunities
At brighthush, your career path is defined by your ambition and results. As a Customer Success Manager, you will:
- Progress to a Senior CSM or Customer Success Lead role, overseeing a larger portfolio and mentoring junior team members.
- Transition into Product Management or Solutions Architecture, leveraging your deep product knowledge and customer insights.
- Take on global account leadership, managing enterprise‑scale implementations across multiple regions.
- Participate in cross‑functional initiatives, such as go‑to‑market strategy, partner enablement, and industry thought leadership.
We invest heavily in your professional development through a dedicated learning budget, access to industry conferences, and internal knowledge‑sharing sessions.
Our Culture at brighthush
We believe that great ideas come from diverse perspectives. Our culture is built on:
- Collaboration – open communication, shared goals, and mutual respect.
- Innovation – encouraging experimentation, rapid iteration, and continuous improvement.
- Transparency – clear expectations, honest feedback, and data‑driven decision making.
- Work‑Life Balance – flexible schedules, remote work options, and a supportive environment.
- Community – volunteer initiatives, wellness programs, and social events that bring us together.
Compensation & Benefits
While specific figures vary by experience and location, brighthush offers a competitive base salary, performance bonuses, and equity options. Additional benefits include:
- Comprehensive health, dental, and vision insurance.
- Life and disability coverage.
- Retirement savings plan with company match.
- Unlimited vacation policy and paid parental leave.
- Monthly wellness stipend and gym membership discounts.
- Annual tech stipend for home office upgrades.
How to Apply
If you’re passionate about driving customer success in a fast‑paced, subscription‑centric environment, we’d love to hear from you. Please submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush.
All applications will be treated with confidentiality. Due to the high volume of CVs received, only candidates who are a good fit will be contacted for an interview.
brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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