About brighthush
brighthush is a trailblazing technology partner that empowers regulated enterprises to transform the way they build, release, and govern software on the Salesforce platform. By delivering a unified, secure, and automated DevOps experience, we help our clients accelerate release velocity, strengthen security posture, and reduce manual toil across complex, multi‑environment landscapes. Our mission is to enable organizations to innovate faster while staying compliant with the highest industry standards.
Role Overview
As a Senior Customer Success Manager at brighthush, you will be the strategic technical partner for a portfolio of high‑impact, enterprise customers. You will own the end‑to‑end customer journey—from initial discovery through adoption, renewal, and expansion—while driving measurable business outcomes through deep expertise in Salesforce DevOps, CI/CD, and release engineering. Your influence will shape how our customers modernize their software delivery pipelines, and your insights will feed directly into product roadmap and engineering decisions.
Key Responsibilities
- Own a portfolio of strategic, technically complex customers, ensuring adoption, health, value realization, renewal readiness, and growth.
- Build trusted relationships with Salesforce administrators, developers, architects, DevOps leaders, platform owners, engineering leaders, and executive sponsors.
- Develop a comprehensive understanding of each customer’s Salesforce development lifecycle, including source control, environments, testing, release management, deployments, and governance.
- Assess customer DevOps practices, identify technical barriers, process gaps, adoption challenges, and opportunities for improvement.
- Lead technical and strategic discovery sessions to uncover friction points and align on desired outcomes.
- Apply best‑practice knowledge of Salesforce DevOps and software delivery to help customers improve adoption and realize measurable value.
- Create success plans with clear business and technical objectives, milestones, adoption goals, and success metrics.
- Proactively identify customer risk, diagnose root causes, and lead recovery plans across technical and business stakeholders.
- Coordinate cross‑functional resources—Solutions Engineering, Support, Professional Services, Product, Engineering, Sales, Renewals, and leadership—to resolve complex customer challenges.
- Guide customers through major technical milestones, including implementations, upgrades, new capabilities, process changes, and evolving Salesforce environments.
- Identify expansion opportunities based on customer use cases, technical maturity, and business objectives.
- Bring customer insights, technical patterns, and product feedback back to Product and Engineering teams.
Essential Skills & Competencies
- Deep understanding of modern DevOps principles, CI/CD practices, and the software development lifecycle.
- Expertise in Salesforce development and deployment concepts—metadata, environments, testing, dependencies, release management, and common deployment challenges.
- Proficiency with Git and source control concepts—branches, commits, merges, pull requests, and repositories.
- Hands‑on knowledge of CI/CD pipelines, release automation, APIs, testing, security, and governance.
- Ability to analyze technical architectures and customer workflows, identify risk or friction, and recommend actionable next steps.
- Strong analytical mindset to conduct independent technical discovery and uncover root causes beyond surface‑level requirements.
- Exceptional communication skills—translate complex technical concepts into clear business outcomes for executives and non‑technical stakeholders.
- Familiarity with engineering performance metrics, including DORA metrics.
- Executive presence, presentation prowess, and problem‑solving acumen.
Preferred Qualifications
- 7+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, Salesforce consulting, Professional Services, DevOps, or related enterprise technology roles.
- 3+ years of experience supporting technically complex enterprise customers in developer tools, DevOps, Salesforce, cloud platforms, or similar software.
- Demonstrated success working with senior technical stakeholders across Engineering, DevOps, Salesforce, IT, or CTO organizations.
- Hands‑on experience with Salesforce development, DevOps, CI/CD, release management, or comparable software delivery processes.
- Track record managing complex enterprise accounts, customer risk, technical initiatives, and cross‑functional account teams.
- Experience with Fortune 500 or similarly complex organizations is highly desirable.
- Background in regulated industries—Financial Services, Healthcare, Government, or others—is a plus.
What Success Looks Like
Successful Senior CSMs at brighthush do more than monitor usage metrics; they become trusted advisors who understand how customers build and deliver software on Salesforce. They identify friction points, recommend DevOps improvements, and translate those changes into measurable business and engineering outcomes. By engaging with technical practitioners and leaders, they uncover risks and opportunities, drive adoption of best practices, and help customers realize tangible value from their investment in brighthush.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is defined by impact and continuous learning. As a Senior CSM, you will:
- Lead high‑visibility initiatives that shape the future of Salesforce DevOps across regulated industries.
- Collaborate with product, engineering, and sales leaders to influence roadmap and feature prioritization.
- Mentor junior CSMs and cross‑functional teammates, fostering a culture of knowledge sharing.
- Participate in industry conferences, webinars, and certification programs—our budget supports your professional development.
- Advance to Director or VP of Customer Success, or transition into specialized technical roles such as Solutions Architect or Product Manager.
Work Environment & Company Culture
brighthush thrives on a culture of innovation, collaboration, and customer obsession. We value:
- Transparency—open communication across all levels.
- Ownership—empowering teams to take initiative and drive results.
- Diversity & Inclusion—celebrating unique perspectives and fostering belonging.
- Work‑Life Balance—flexible remote work, generous PTO, and a focus on well‑being.
- Continuous Improvement—regular retrospectives, learning loops, and data‑driven decision making.
Compensation & Benefits
We offer a competitive total rewards package that includes:
- Base salary range: $130,000–$160,000 per year, commensurate with experience.
- Performance‑based bonus and equity opportunities.
- Health, dental, and vision insurance.
- 401(k) with company match.
- Unlimited PTO and flexible working hours.
- Professional development stipend and conference travel support.
- Well‑being resources—mental health coverage, wellness stipend, and on‑site fitness options.
Travel & Location
This role is fully remote and open to candidates based in the United States with U.S. work eligibility. We specifically welcome applicants from Texas, Wisconsin, Illinois, South Dakota, Colorado, Washington, Idaho, or California. Approximately 20% travel is expected—typically 1–2 customer visits per month, each lasting 2–3 days—to deepen relationships and drive strategic initiatives in person.
How to Apply
If you are a seasoned customer success professional with a passion for Salesforce DevOps and a proven track record of driving enterprise adoption, we want to hear from you. Join brighthush and help shape the future of regulated software delivery.
Ready to take the next step? Submit your application through our careers portal or click the link below to explore this exciting opportunity.
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