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About careerpulse
careerpulse is at the forefront of the GenAI revolution, delivering a world‑class platform that empowers developers, data scientists, and product teams to build, evaluate, and monitor generative AI applications with confidence. Founded by former Google and Uber AI leaders, careerpulse has already partnered with Fortune 100 banks, leading telecom operators, and high‑profile tech companies such as Reddit and Headspace Health. With a Series B valuation backed by top-tier investors—including Battery Ventures, Scale Venture Partners, and Databricks Ventures—careerpulse is poised to scale its impact across North America, Europe, and India.
Our mission is simple yet ambitious: democratize safe, reliable, and high‑quality AI by providing the most comprehensive evaluation and observability platform on the market. We believe that every AI developer deserves research‑driven, meticulously crafted tools that turn complex models into trustworthy products. If you’re passionate about shaping the future of AI and want to help customers unlock the full potential of generative models, careerpulse is the place for you.
Why careerpulse?
- Impactful Work – Your contributions will directly influence how thousands of teams ship AI products that are safe, compliant, and high‑performing.
- Fast‑Growing Culture – Join a founding team that has taken companies from zero to $100 M+ in revenue and 1 B+ users worldwide.
- Inclusive & Empathetic Environment – We prioritize diversity, empathy, and curiosity in every interaction.
- Career Growth – Rapid promotion paths, mentorship from senior engineers, and opportunities to shape product strategy.
- Benefits & Perks – Unlimited PTO, 100 % parental leave for 8 weeks, employee stock participation, commuter benefits, wellness programs, company‑paid lunches, and a modern headquarters in San Francisco with a New York hub.
Role Overview
As a Senior Customer Success Engineer at careerpulse, you will be the technical bridge between our platform and the customers who rely on it to build the next generation of AI applications. You will own the end‑to‑end customer journey—from onboarding and implementation to ongoing optimization and advocacy—ensuring that every client extracts maximum value from our GenAI evaluation and observability suite.
This role blends deep technical expertise with a customer‑centric mindset. You will collaborate closely with engineering, product, and support teams to translate customer feedback into product enhancements, while also delivering hands‑on guidance to help customers navigate complex AI workflows.
Key Responsibilities
- Onboarding & Implementation – Lead the technical onboarding of new customers, configuring careerpulse’s platform to integrate seamlessly with their existing AI pipelines, data stores, and monitoring tools.
- Solution Customization – Work with engineering teams to tailor platform features—such as RAG pipelines, multi‑agent orchestration, and bias mitigation—to meet each customer’s unique evaluation and observability needs.
- Go‑Live Support – Provide real‑time, hands‑on assistance during production rollouts, ensuring zero downtime and optimal performance.
- Technical Troubleshooting – Diagnose and resolve complex issues related to LLM inference, data ingestion, and workflow orchestration, proactively identifying opportunities for improvement.
- Process Innovation – Identify and implement AI‑driven automation within the customer success workflow, such as predictive health checks and automated alerting.
- Cross‑Functional Collaboration – Partner with product, engineering, and support to relay customer insights, drive feature prioritization, and refine the platform roadmap.
- Customer Advocacy – Serve as the voice of the customer within careerpulse, translating technical pain points into actionable product stories.
- Training & Enablement – Design and deliver technical workshops, create knowledge base articles, and develop onboarding playbooks that empower customers to self‑serve.
Essential Qualifications
- Experience – 3+ years in customer success, solutions engineering, or technical consulting, preferably in AI/ML or software.
- GenAI Expertise – Hands‑on experience building, deploying, or maintaining LLM‑based applications and agentic workflows using frameworks such as LangChain, LangGraph, OpenAI Agents SDK, or CrewAI.
- Architectural Knowledge – Deep understanding of GenAI application architectures, including Retrieval‑Augmented Generation (RAG), multi‑agent orchestration, and reliability challenges.
- Programming Proficiency – Advanced skills in Python or TypeScript, with the ability to write scripts, troubleshoot code, and guide customers through implementation.
- Communication – Exceptional verbal and written communication skills, capable of translating complex technical concepts for both technical and non‑technical stakeholders.
- Customer‑Centric Mindset – Passion for delivering outstanding customer experiences and driving long‑term adoption.
- Self‑Motivation – Strong curiosity, initiative, and a continuous learning mindset to stay ahead of GenAI trends.
- Team Player – Proven ability to collaborate across engineering, product, and support teams.
- Education – Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent work experience.
Preferred Qualifications
- Background as an ML Engineer or AI developer who has transitioned to a customer‑facing role.
- Experience with AI libraries such as Pandas, OpenAI APIs, and data‑processing pipelines.
- Track record of onboarding customers onto complex technical platforms.
- Hands‑on knowledge of GenAI evaluation, monitoring, or observability challenges.
- Proactive, thoughtful action with minimal direction.
Skills & Competencies
- Technical Fluency – Ability to debug distributed systems, interpret logs, and optimize inference pipelines.
- Project Management – Manage multiple customer engagements simultaneously, meeting deadlines and milestones.
- Analytical Thinking – Translate metrics into actionable insights for customers and product teams.
- Empathy & Listening – Understand customer pain points and translate them into solutions.
- Adaptability – Thrive in a fast‑moving startup environment with evolving priorities.
Career Growth & Learning Opportunities
careerpulse is committed to nurturing talent. As a Senior Customer Success Engineer, you will have the chance to:
- Lead the design of careerpulse’s customer success playbook and mentor junior engineers.
- Influence product strategy by feeding real‑world customer data into the roadmap.
- Earn certifications in AI/ML, cloud platforms, and data engineering through our learning budget.
- Participate in hackathons, internal research projects, and industry conferences.
- Progress into leadership roles such as Customer Success Manager, Director of Customer Success, or VP of Customer Experience.
Work Environment & Culture
careerpulse embraces a hybrid model that balances remote flexibility with in‑person collaboration. While the role is remote, we strongly encourage team members to visit our San Francisco headquarters or New York hub at least twice a month to foster camaraderie, share knowledge, and celebrate milestones together. Our culture is built on:
- Inclusivity – A diverse workforce that values every voice.
- Empathy – A supportive environment where challenges are met with understanding.
- Curiosity – Continuous learning is embedded in our daily routines.
- Transparency – Open communication across all levels.
Compensation & Perks
careerpulse offers a competitive base salary that reflects your experience and expertise, complemented by a performance‑based bonus structure. In addition, we provide:
- Unlimited paid time off (PTO) to maintain work‑life balance.
- Fully paid parental leave for 8 weeks for both birthing and non‑birthing parents.
- Employee Stock Participation Plan to share in careerpulse’s growth.
- Commuter benefits and flexible work arrangements.
- Comprehensive mental and physical wellness programs.
- Company‑paid lunches and snacks.
- Access to a modern, well‑equipped office space in San Francisco and a vibrant hub in New York.
How to Apply
If you’re ready to join a visionary team that is redefining the AI landscape, we’d love to hear from you. Submit your application through our career portal, and let’s explore how you can help careerpulse empower the next wave of AI innovators.
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