About brighthush
brighthush is more than a fintech startup; it’s a movement that is redefining how businesses and developers interact with financial technology. Our cloud‑native platform abstracts the complexity of banking and payments, allowing teams to build, scale, and innovate with unprecedented speed and simplicity. By turning intricate financial APIs into developer‑friendly SDKs, we free companies to focus on what truly matters: growing their businesses, delighting their customers, and creating the next wave of financial services.
With a fully remote workforce that spans more than 16 U.S. states and a global community of over 2,000 developers, brighthush thrives on a culture of autonomy, transparency, and collaboration. We are backed by a network of respected investors and have recently earned brighthush’s global Everywhere Initiative award, a testament to our commitment to inclusivity and innovation. Every day, our community grows, and we’re on the lookout for passionate, customer‑centric engineers who want to help shape the future of fintech.
Why This Role Matters
As a Senior Customer Success Engineer, you will be the linchpin between our cutting‑edge platform and the developers who rely on it. Your technical expertise, empathy, and problem‑solving skills will directly influence the success of our customers and the evolution of our product. You’ll be the voice that translates complex technical challenges into elegant, actionable solutions, ensuring that every developer who uses brighthush feels supported, empowered, and confident.
In a fast‑moving, fully remote environment, you’ll have the autonomy to shape processes, the visibility to influence product direction, and the opportunity to mentor a growing support team. If you thrive on turning ambiguity into clarity, love collaborating across disciplines, and are excited by the prospect of building a world‑class developer experience, this role is designed for you.
Key Responsibilities
- Deliver responsive, empathetic, and clear technical support to brighthush customers across a modern multi‑channel platform that integrates email, Slack, web forms, and in‑app help.
- Maintain aggressive time‑to‑first‑reply and time‑to‑resolution metrics while consistently achieving high CSAT scores.
- Troubleshoot and resolve customer issues related to brighthush SDKs, APIs, and ancillary tools.
- Debug and resolve frontend technical problems, especially those involving JavaScript frameworks, libraries, and integrations with brighthush solutions.
- Develop proof‑of‑concept implementations to support sales and onboarding efforts.
- Guide customers on best practices for integrating brighthush SDKs, ensuring secure, efficient, and scalable implementations.
- Collaborate with technical writers to build public FAQs and internal knowledge bases that empower the support team.
- Work closely with Product teams to refine documentation based on recurring customer questions and pain points.
- Partner with Engineering to troubleshoot, root‑cause, and prevent technical issues, providing detailed analysis and advocating for customer‑centric improvements.
- Pattern‑match recurring issues to help the product team prioritize the next set of impactful enhancements.
- Stay up‑to‑date on new features and functionalities of brighthush, ensuring customers receive timely, accurate guidance.
- Contribute to internal tooling and resources that streamline technical support processes and improve team efficiency.
- Mentor junior support engineers, fostering a culture of continuous learning and knowledge sharing.
- Represent the voice of the customer in cross‑functional meetings, ensuring that user feedback drives product decisions.
- Participate in quarterly hackathons and internal tech talks to stay ahead of industry trends and share insights with the broader team.
Essential Qualifications
- 2–3 years of experience as a frontend engineer or in a comparable technical role.
- Proficiency in JavaScript, HTML, CSS, and modern frontend frameworks (React, Vue, Angular, or similar).
- Solid understanding of RESTful APIs and experience interacting with them.
- Comfortable using tools like Postman to reproduce API issues without writing code.
- Basic knowledge of Git and version control workflows.
- Strong analytical and debugging skills, with a methodical approach to problem resolution.
- Excellent written and verbal communication abilities, capable of explaining complex technical topics to diverse audiences.
- Experience with automated testing frameworks (Jest, Cypress, or similar) is a plus.
- Familiarity with CI/CD pipelines and containerization (Docker) is advantageous.
Preferred Qualifications
- Experience writing SQL queries (will be taught if needed).
- Prior exposure to fintech or payment‑processing environments.
- Familiarity with cloud platforms (AWS, GCP, Azure) and CI/CD pipelines.
- Previous experience in a customer‑support or technical‑consulting capacity.
- Knowledge of security best practices for web applications.
- Experience with monitoring and observability tools (Datadog, New Relic, or similar).
Core Skills & Competencies
- Customer‑first mindset: you genuinely care about helping users succeed.
- Technical curiosity: you enjoy learning new technologies and applying them creatively.
- Collaboration: you thrive in cross‑functional teams and communicate effectively with product, engineering, and documentation stakeholders.
- Adaptability: you can pivot quickly in a fast‑moving, remote environment.
- Ownership: you take initiative, own problems, and drive solutions to completion.
- Time management: you balance multiple tickets, priorities, and deadlines with precision.
- Mentorship: you enjoy coaching junior engineers and sharing knowledge.
Career Growth & Learning Opportunities
At brighthush, your growth is a priority. As a Senior Customer Success Engineer, you will:
- Progress to senior or lead roles within the support organization, mentoring junior engineers and shaping support processes.
- Move into product or engineering roles, leveraging your deep customer insights to influence feature development.
- Participate in hackathons, internal tech talks, and cross‑team projects that broaden your skill set.
- Access a generous learning stipend and a culture that encourages continuous professional development.
- Earn equity through employee stock options, aligning your success with the company’s long‑term vision.
- Attend industry conferences and workshops, staying at the forefront of fintech and frontend development trends.
- Receive regular performance reviews that focus on growth, impact, and career aspirations.
Work Environment & Culture
brighthush is a 100% remote company that values flexibility, trust, and autonomy. Our team members come from diverse backgrounds—mountain bikers, skiers, gamers, musicians, and more—bringing a wide range of perspectives to the table. We celebrate individuality, encourage open dialogue, and foster a supportive atmosphere where people help each other first.
We believe in a culture of:
- Transparency: open communication about goals, challenges, and successes.
- Autonomy: you own your work and have the freedom to innovate.
- Trust: we trust you to deliver high‑quality results without micromanagement.
- Celebration: we celebrate wins together, no matter how big or small.
- Continuous Learning: we provide resources and time for skill development.
- Community: we host virtual coffee chats, game nights, and hackathons to build camaraderie.
Compensation, Perks, and Benefits
- Competitive salary range: $65,000 – $80,000, adjusted for experience, geography, and other factors.
- 401(k) match up to 5% of your salary.
- Generous parental leave policy.
- Comprehensive health, dental, and vision insurance plans.
- Unlimited paid time off (PTO), paid holidays, and sick leave.
- Learning stipend and a culture that promotes professional growth.
- Home office stipend to set up a productive remote workspace.
- Employee stock options, giving you a stake in brighthush’s future.
- Access to wellness programs, mental health resources, and flexible work hours.
- Annual team retreats (virtual or in‑person) to strengthen bonds and celebrate achievements.
Why Join brighthush?
When you join brighthush, you become part of a passionate, ambitious team that loves solving customer needs and building products that matter. You’ll partner with a global community of 2,000+ developers, helping them focus on possibilities rather than payments. You’ll work in an environment that values creativity, experimentation, and continuous improvement.
We’re not just hiring for a role; we’re looking for talent that will push boundaries, experiment, and bring fresh ideas to the table. If you’re nervous about not meeting every qualification, we encourage you to apply anyway. We value qualities like curiosity, resilience, and a customer‑centric mindset over a perfect résumé.
At brighthush, you’ll experience:
- Immediate impact on real‑world projects that shape the fintech landscape.
- A culture that rewards initiative, learning, and collaboration.
- Opportunities to influence product direction through customer feedback.
- A supportive network of peers who celebrate wins and help each other grow.
- Flexibility to work from anywhere, with the tools and resources you need to succeed.
Ready to Apply?
Bring your technical expertise, empathy, and passion for customer success to brighthush. If you’re excited to help developers thrive, solve complex problems, and grow alongside a forward‑thinking fintech company, we’d love to hear from you.
Apply now and join a team that celebrates wins, embraces autonomy, and builds the future of financial technology together.
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