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About brighthush
At brighthush, we are redefining the way enterprises harness the power of cloud storage and data services. Our mission is to empower businesses to unlock agility, resilience, and insight from their data, no matter where they are in their digital transformation journey. With a portfolio that spans cutting‑edge storage solutions, intelligent data management, and seamless integration with leading cloud platforms, we are a trusted partner for Fortune 500s, mid‑market innovators, and emerging startups alike.
Our culture is built on curiosity, collaboration, and a relentless focus on customer success. We celebrate diversity, encourage continuous learning, and reward bold ideas that push the boundaries of what’s possible. If you thrive in a fast‑moving, high‑impact environment and want to help customers achieve measurable business outcomes, brighthush is the place for you.
Role Overview
We are looking for a Senior Customer Success Engineer to join our dynamic team on the West Coast or Mountain Time Zone. In this pivotal role, you will act as the technical bridge between our customers and the brighthush ecosystem, ensuring they derive maximum value from our cloud storage and data services. You will partner closely with account leaders, global systems integrators, and hyper‑scaler partners to design, execute, and optimize customer success plans that drive adoption, performance, and satisfaction.
Why This Role Matters
- Directly influence the success of high‑profile strategic accounts.
- Shape the customer journey from onboarding through expansion.
- Collaborate with cross‑functional teams to deliver innovative, data‑driven solutions.
- Accelerate your own career by mastering cloud architecture, customer engagement, and product evangelism.
Key Responsibilities
- Customer Advocacy: Build and nurture trusted relationships with key stakeholders, including technical leads, C‑suite executives, and operational teams. Understand their business objectives and translate them into actionable technical roadmaps.
- Solution Design & Implementation: Translate complex business requirements into robust, scalable storage and data solutions using brighthush products and the brighthush ecosystem. Lead design reviews, proof‑of‑concepts, and production deployments.
- Success Planning: Develop comprehensive customer success plans that outline milestones, KPIs, and adoption strategies. Align these plans with consumption goals and account growth targets.
- Performance Optimization: Continuously monitor usage patterns, performance metrics, and health indicators. Identify optimization opportunities, recommend best practices, and drive remediation actions.
- Technical Evangelism: Serve as a product evangelist, showcasing new features, roadmaps, and industry trends. Conduct workshops, webinars, and technical deep‑dives to educate customers and internal teams.
- Cross‑Functional Collaboration: Work closely with sales, professional services, product management, and support teams in a pod‑based operating model. Ensure seamless handoffs and unified customer experience.
- Risk Management: Proactively identify adoption blockers, security concerns, and compliance gaps. Leverage support, success bundles, professional services, and learning resources to mitigate risks.
- Data‑Driven Insights: Use analytics to forecast consumption trends, predict churn, and uncover upsell opportunities. Present findings to stakeholders and influence strategic decisions.
Essential Qualifications
- Minimum 5 years of experience in customer‑facing technical roles such as Customer Success Engineer, Solutions Consultant, Cloud Architect, or Professional Services Delivery Manager.
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Hands‑on expertise with brighthush Cluster Data ONTAP and Cloud Volumes ONTAP (CVO) solutions.
- Deep knowledge of brighthush Files (ANF) and integration with cloud platforms.
- Exceptional communication skills with proven executive presence and the ability to influence at all levels.
- Strong project management capabilities, analytical thinking, and a data‑driven mindset.
- Fluency in English is required; Spanish fluency is highly desirable.
- Demonstrated aptitude for rapid learning and applying new technologies in a customer‑centric environment.
Preferred Qualifications
- Experience with multi‑cloud environments, including hybrid and edge deployments.
- Certifications such as Microsoft Certified: Azure Solutions Architect Expert, AWS Certified Solutions Architect, or similar.
- Prior experience working with hyper‑scaler partners and global systems integrators.
- Track record of driving measurable business outcomes, such as cost savings, performance improvements, or revenue growth.
- Knowledge of data governance, compliance frameworks, and security best practices.
Skills & Competencies
- Technical Proficiency: Cloud architecture, storage technologies, data migration, and performance tuning.
- Customer‑Centric Mindset: Empathy, active listening, and a passion for delivering value.
- Strategic Thinking: Ability to align technical solutions with business goals.
- Collaboration: Comfortable working in cross‑functional pods and partnering with sales, product, and support.
- Communication: Clear, concise, and persuasive written and verbal communication.
- Problem‑Solving: Strong analytical skills and a methodical approach to troubleshooting.
- Adaptability: Thrive in a fast‑moving, evolving technology landscape.
Career Growth & Learning Opportunities
At brighthush, we invest heavily in our people. As a Senior Customer Success Engineer, you will:
- Advance to leadership roles such as Customer Success Manager, Director of Customer Success, or VP of Customer Experience.
- Participate in a structured mentorship program with senior leaders.
- Access a comprehensive learning platform that includes vendor certifications, internal workshops, and industry conferences.
- Lead high‑impact projects that shape product roadmaps and influence market strategy.
- Earn recognition through our annual Innovation Awards and performance‑based bonuses.
Work Environment & Company Culture
Our team is a blend of seasoned experts and fresh talent, united by a shared commitment to excellence. We offer:
- Flexible work arrangements, including hybrid and remote options.
- A collaborative, inclusive culture that values diverse perspectives.
- Regular team‑building events, hackathons, and knowledge‑sharing sessions.
- Access to cutting‑edge tools, technologies, and a vibrant internal community.
- Clear career paths, transparent performance metrics, and a focus on work‑life balance.
Compensation & Benefits
While the base salary for this role ranges from $150,000 to $190,000, the total On Target Earnings (OTE) can exceed this range based on performance, location, and experience. The OTE includes:
- Competitive base salary.
- Performance‑based commission and bonus structure.
- Comprehensive benefits package: health, dental, vision, life insurance, and retirement plans.
- Paid time off, flexible vacation policy, and paid parental leave.
- Employee stock purchase plan and restricted stock units (RSUs).
- Wellness programs, gym memberships, and mental health resources.
- Professional development budget and conference sponsorships.
How to Apply
Ready to make a tangible impact on the future of cloud storage and data services? Submit your application through our careers portal or click the link below to explore more about this exciting opportunity.
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