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About brighthush
brighthush is a trailblazer in the legal, risk, compliance, and human‑resources technology arena, serving more than 50 countries worldwide. Our intelligent, data‑rich platforms empower organizations to streamline HR processes, fortify compliance, and elevate the customer journey. At brighthush, we believe that data is the heartbeat of customer success, and we are on a relentless mission to unlock the full potential of every workforce through actionable insights and transformative analytics.
Why brighthush is the Place to Grow Your Career
As a fully remote, Mexico‑based role, you’ll enjoy the freedom to work from anywhere while collaborating with a vibrant, cross‑functional team that spans continents. Our culture is built on trust, transparency, and a shared commitment to excellence. Whether you’re a seasoned analyst or an emerging data enthusiast, brighthush offers mentorship, resources, and clear career pathways to help you thrive and make a measurable impact.
Key Responsibilities
- Design, build, and maintain high‑impact dashboards and reports that track key performance indicators (KPIs) for customer usage, satisfaction, and retention across our product suite.
- Analyze usage data from platforms such as Salesforce, Gainsight, QuickSight, Tableau, Power BI, and Looker to uncover trends, pain points, and upsell or cross‑sell opportunities.
- Partner with Customer Success Managers to identify data gaps, propose new metrics, and develop actionable recommendations that improve the customer journey.
- Execute ad‑hoc analyses to support strategic initiatives, including product launches, pricing experiments, and churn mitigation campaigns.
- Ensure data integrity by validating sources, performing quality checks, and documenting data lineage to maintain trust in our analytics.
- Communicate insights to stakeholders through clear, concise visualizations and executive‑level presentations that drive decision‑making.
- Champion a data‑driven culture by training teammates on best practices in analysis, visualization, and storytelling.
Essential Qualifications
- Minimum 3 years of experience in data analysis, reporting, or business intelligence roles.
- Proficiency in the Microsoft Office Suite (Word, PowerPoint, Outlook) and advanced Excel skills (pivot tables, VLOOKUP, INDEX/MATCH, Power Query, VBA).
- Hands‑on experience with WebEx and Zoom for virtual collaboration and data‑sharing sessions.
- Strong command of Salesforce and Gainsight data models, including extraction and transformation.
- Experience with at least two of the following BI tools: QuickSight, Tableau, Power BI, Looker.
- Excellent written and verbal communication skills in English; Spanish is a plus.
- Ability to work independently in a fully remote environment while maintaining high productivity and collaboration.
- Residing in Mexico (remote work within the country).
Preferred Qualifications
- Background in customer success or product management roles.
- Experience with SQL and data querying in cloud platforms (AWS, Azure, GCP).
- Knowledge of Python or R for advanced analytics and automation.
- Familiarity with Agile methodologies and cross‑functional sprint planning.
- Previous work in the legal, risk, or compliance technology space.
- Certifications in Tableau, Power BI, or similar BI tools.
Skills & Competencies
- Analytical Thinking – Ability to dissect complex datasets and translate findings into clear, actionable insights.
- Storytelling with Data – Craft compelling narratives that resonate with both technical and non‑technical audiences.
- Problem‑Solving – Identify root causes of customer issues and propose data‑driven solutions.
- Collaboration – Work effectively with cross‑functional teams, including engineering, product, and sales.
- Attention to Detail – Maintain data accuracy and consistency across multiple reporting platforms.
- Time Management – Prioritize multiple projects and meet tight deadlines in a fast‑paced environment.
Career Growth & Learning Opportunities
At brighthush, we invest heavily in your professional development. You’ll have access to:
- Monthly learning sessions on emerging analytics tools, industry trends, and best practices.
- Mentorship from senior data scientists and product leaders.
- Opportunities to lead cross‑team initiatives, such as the Customer Success Analytics Playbook.
- Clear promotion pathways from Analyst to Senior Analyst, Lead Analyst, and eventually to Director of Customer Success Analytics.
- Support for external certifications (Tableau, Power BI, AWS, etc.) and conference attendance.
Work Environment & Company Culture
Our remote culture is built on trust, transparency, and a shared commitment to excellence. You’ll enjoy:
- Flexible working hours that accommodate your personal and professional life.
- Weekly virtual coffee chats and monthly town‑hall meetings to keep everyone connected.
- A culture of continuous feedback and recognition, with quarterly performance reviews and spot bonuses.
- Access to a digital wellness program, including mental health resources and virtual fitness classes.
- Annual virtual retreats that bring the brighthush family together for team building and strategy sessions.
Compensation & Benefits
While specific figures are tailored to individual experience and market conditions, brighthush offers a competitive total rewards package that includes:
- Competitive base salary aligned with industry standards for mid‑level data analysts in Mexico.
- Performance‑based bonuses tied to both individual and company metrics.
- Health, dental, and vision insurance plans for you and your dependents.
- Generous paid time off (PTO) and flexible holiday scheduling.
- Professional development stipend and reimbursement for relevant courses or certifications.
- Equity or stock‑option program participation, reflecting your contribution to the company’s growth.
- Remote work stipend to cover home‑office setup and internet expenses.
How to Apply
Ready to transform customer success through data? We’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Senior Customer Success Data Analyst role at brighthush. Click the link below to apply:
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