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About brighthush
brighthush is a trailblazing AI‑powered platform that is redefining how modern enterprises build, test, and ship software. Our mission is to embed intelligence into every post‑code phase, empowering teams to accelerate releases, slash cloud spend, and achieve unprecedented DevOps efficiency. By fusing deep contextual awareness, intelligent automation, and policy‑driven governance, we deliver secure, compliant, and cost‑optimized software at scale.
Since our inception, we have powered millions of deployments, builds, and security scans for leading organizations across the globe. With a presence in 26 offices spanning 27 countries, we are backed by top‑tier investors who share our vision of a future where AI accelerates every stage of software delivery. Our customers span Fortune 500 enterprises, fast‑growth SaaS startups, and public sector agencies—all of whom rely on brighthush to transform their delivery pipelines.
At brighthush, we believe the real bottleneck in AI‑enabled development lies not in code creation, but in the “outer loop” – testing, deployment, security, compliance, and cost optimization. Our AI and automation capabilities unlock the full potential of the software delivery lifecycle, enabling customers to ship faster while maintaining the highest standards of security and governance.
Why brighthush?
If you thrive on solving complex, high‑impact problems, brighthush offers a unique blend of cutting‑edge technology, customer‑centric focus, and a culture that rewards curiosity and ownership. We are a fast‑moving, data‑driven organization where your ideas shape product direction, your expertise informs strategy, and your success is celebrated across the entire company. Join us and be part of a team that is not only building the future of software delivery but also redefining what it means to deliver value at scale.
Position Overview
We are seeking an experienced, highly technical, and customer‑centric Senior Customer Success Architect to join our Customer Success team. In this role, you will act as a trusted technical advisor and solution expert for our most demanding AppSec customers. You will design, implement, and optimize brighthush platform adoption strategies to ensure customers realize maximum value and measurable outcomes.
You will operate at the intersection of technology, security, and business, bringing curiosity, rigor, and a passion for solving complex problems. Whether you come from engineering, architecture, consulting, or security, we want to hear from you. We prioritize psychological safety, mentorship, and continuous learning, and we provide a collaborative environment where your contributions have a direct impact on our growth and customer success.
Key Responsibilities
- Customer Implementation Lead: Own the technical delivery of customer implementations across the AppSec portfolio, building deep familiarity with each customer’s environment, goals, and success criteria.
- Hands‑On Technical Consulting: Provide expert guidance throughout the customer lifecycle – from onboarding and implementation to adoption and value realization.
- Strategic Account Planning: Develop and execute account success plans that align with customer leadership and drive operationalization and measurable outcomes.
- Platform Mastery: Maintain an in‑depth understanding of the brighthush platform, AppSec modules, and emerging trends in AI, DevOps, SecOps, cloud architecture, and network infrastructure.
- Data‑Driven Insights: Analyze customer usage data to surface adoption gaps, optimization opportunities, and actionable recommendations across technology, process, and people dimensions.
- Product Feedback Loop: Bring constructive customer feedback to product management and collaborate with sales, engineering, and product teams to enhance solution adoption and integration.
- Business Reviews: Conduct regular business reviews and check‑ins to ensure ongoing success, satisfaction, and timely resolution of concerns.
- Risk Management: Proactively identify at‑risk accounts through churn and adoption analysis, ensuring product adoption and business goals are met.
- Process Improvement: Contribute to the development and refinement of customer success processes, tools, and resources to continuously improve delivery efficiency.
- Community Engagement: Participate in brighthush community forums, author reference architectures, best‑practice guides, and enablement content.
- Mentorship & Knowledge Sharing: Coach junior architects and customer success engineers, fostering a culture of continuous learning and knowledge dissemination.
- Cross‑Functional Collaboration: Partner with product, engineering, sales, and marketing to shape roadmap priorities based on real‑world customer insights.
Essential Qualifications
- 7+ years of experience in software engineering, solutions architecture, technical consulting, security engineering, or technical account management within the technology industry.
- 5+ years of hands‑on experience with at least one of the following domains:
- Cloud & Infrastructure: AWS, Azure, GCP, or hybrid multi‑cloud environments.
- Containers & Orchestration: Docker, Kubernetes, OpenShift, or similar.
- CI/CD & DevOps: Jenkins, GitLab CI, CircleCI, ArgoCD, or comparable pipelines.
- Languages & Scripting: Python, Go, Bash, or PowerShell.
- Application Security: OWASP Top 10, SAST, DAST, IAST, API security, or related disciplines.
- Prior experience in security engineering, application security, API and AI security, DevOps, SecOps, or web security is highly preferred.
- Demonstrated ability to quickly learn and apply emerging technologies in AI, DevOps, cloud, and security.
- Exceptional interpersonal, communication, and relationship‑building skills, with a proven track record of managing complex customer relationships and articulating business and technical value to all levels of leadership.
- Strong problem‑solving and analytical skills, with a knack for diagnosing and resolving technical issues efficiently.
Preferred Qualifications
- Experience with AI‑driven security analytics and policy enforcement engines.
- Knowledge of compliance frameworks such as SOC 2, ISO 27001, NIST, or GDPR.
- Published technical content, speaking engagements, or community leadership in the DevSecOps space.
- Experience managing or mentoring a distributed team across multiple time zones.
- Advanced certifications: AWS Certified Solutions Architect, Certified Kubernetes Administrator, or equivalent.
Skills & Competencies
- Technical Leadership – ability to guide complex technical initiatives and influence cross‑functional teams.
- Customer Advocacy – deep empathy for customer pain points and a relentless focus on delivering measurable value.
- Strategic Thinking – capacity to translate business goals into actionable technical roadmaps.
- Data Literacy – proficiency in interpreting usage metrics, performance dashboards, and security reports.
- Communication – clear, concise, and persuasive communication across technical and non‑technical audiences.
- Project Management – strong organizational skills to manage multiple concurrent engagements.
- Continuous Learning – commitment to staying ahead of industry trends and emerging technologies.
Career Growth & Learning Opportunities
At brighthush, we believe that growth is a shared journey. As a Senior Customer Success Architect, you will have the chance to:
- Lead high‑impact initiatives that shape the future of our platform and influence the broader DevSecOps ecosystem.
- Mentor and coach junior architects, fostering a culture of knowledge sharing and professional development.
- Participate in cross‑functional leadership forums, contributing to product strategy, go‑to‑market plans, and customer success frameworks.
- Attend industry conferences, workshops, and hackathons to stay at the forefront of AI, security, and cloud innovation.
- Earn advanced certifications and receive sponsorship for continued education and skill enhancement.
Work Environment & Company Culture
brighthush thrives on a culture of curiosity, ownership, and collaboration. Our remote‑first model empowers you to work from anywhere while staying connected through:
- Weekly all‑hands meetings that celebrate wins and share company vision.
- Monthly hackathons and innovation sprints that encourage experimentation.
- Transparent communication channels, from Slack to internal knowledge bases.
- Psychological safety initiatives that prioritize mental well‑being and work‑life balance.
- Inclusive hiring practices that value diverse perspectives and experiences.
Compensation & Benefits
While specific figures vary by location and experience, brighthush offers a competitive total rewards package that typically includes:
- Base salary commensurate with market rates for senior technical roles.
- Performance‑based bonuses and equity options that align your success with the company’s growth.
- Comprehensive health, dental, and vision insurance for you and your dependents.
- Generous paid time off, parental leave, and flexible working arrangements.
- Professional development budget, conference travel, and certification reimbursement.
- Well‑being programs, including virtual fitness classes, mental health resources, and wellness stipends.
How to Apply
Ready to shape the future of software delivery and help enterprises unlock the full potential of AI‑driven DevSecOps? Click the button below to submit your application and join the brighthush team.
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