About brighthush
brighthush is a leading digital experience partner that empowers global brands to design, build, and optimize the future of customer engagement. Leveraging data, design, and technology, we deliver connected commerce and content solutions that drive measurable results across industries such as retail, healthcare, manufacturing, and finance. Our team is passionate about turning complex challenges into simple, high‑impact outcomes, and we’re committed to creating a culture where curiosity, collaboration, and continuous learning thrive.
Position Overview
We’re looking for a seasoned Customer Success Advisor (CSA) to join our remote, contract team. In this role, you will be the trusted partner for our Adobe Experience Cloud customers, ensuring they realize maximum value from their investment. You will blend customer success advisory, value measurement, stakeholder engagement, and account stewardship to accelerate customer maturity and uncover opportunities for retention and expansion.
Why This Role Matters
As a CSA at brighthush, you’ll be at the intersection of strategy and execution. Your insights will shape how clients adopt and grow with Adobe Experience Cloud, directly influencing their business outcomes. You’ll work closely with cross‑functional teams—sales, product, implementation, and analytics—to create a seamless journey that turns data into action and adoption into revenue.
Key Responsibilities
Client Relationship Leadership
- Proactively engage customers using the CSA digital engagement model and health‑based criteria.
- Deeply understand each client’s business objectives, success criteria, and value realization opportunities.
- Build and nurture relationships with key operational stakeholders, monitoring account sentiment, adoption, and health.
- Respond promptly to reactive inquiries, coordinating resources and ensuring timely resolution.