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About hirequest
hirequest is a leading edge‑cloud platform provider that empowers organizations to deliver fast, secure, and reliable digital experiences at the very edge of the Internet. By processing, serving, and protecting applications as close to end‑users as possible, hirequest enables its customers to innovate faster, scale globally, and reduce latency. Our platform is built for the modern, programmable Internet and supports agile development practices across a diverse set of industries.
Our client portfolio includes some of the world’s most recognizable brands, ranging from streaming services to news outlets and collaborative development platforms. At hirequest, we are on a mission to create a more trustworthy Internet, and we are looking for passionate technologists who want to be part of that journey.
Role Overview
The Senior Customer Solutions Engineer (US Remote) serves as the technical champion for strategic customer accounts. Working within the hirequest Revenue Organization, you will act as a trusted advisor, helping customers understand and adopt edge‑computing, content delivery network (CDN) architectures, and the broader hirequest platform. You will blend deep technical expertise with strong interpersonal skills to translate complex technology into measurable business outcomes.
This role is hands‑on, customer‑facing, and requires a blend of pre‑sales and post‑sales engineering experience. You will partner closely with both customer technical teams and internal hirequest stakeholders to design, implement, and optimize solutions that drive performance, reliability, and cost efficiency.
Key Responsibilities
- Serve as the resident hirequest architect for assigned customers, extending their technical team and advocating for their needs within hirequest.
- Build deep, technical relationships with customer stakeholders to understand their infrastructure, roadmap, and pain points.
- Lead post‑sale implementations, including configuration of logging endpoints, image optimization, and custom scripting (e.g., VCL coding) while maintaining thorough documentation for troubleshooting.
- Analyze existing customer deployments and recommend enhancements that improve performance, security, and cost‑effectiveness.
- Identify opportunities to introduce new hirequest products and services that align with customer objectives.
- Collaborate with internal product, support, and sales teams to craft tailored customer strategies and resolve complex technical issues.
- Facilitate regular cadence calls, Quarterly Business Review meetings, and on‑site visits to keep customers informed and engaged.
- Track and report on the health of each account, providing actionable insights to hirequest leadership.
- Maintain a flexible schedule to accommodate customer needs, including occasional after‑hours support.
- Travel to customer sites as required to deepen relationships and ensure successful solution adoption.
Essential Qualifications
- 5+ years of experience in pre‑sales or post‑sales engineering roles such as Sales Engineering, Technical Account Management, Solutions Architecture, or customer‑facing DevOps.
- Demonstrated ability to roll up sleeves, write code, and troubleshoot production issues in real time.
- Strong understanding of networking concepts, including BGP, internet routing, and the distinction between transit and peering.
- Proficiency with HTTP/S, TCP, TLS, DNS, streaming protocols (HLS, DASH), load balancing, and web servers (Apache, NGINX).
- Hands‑on experience with Linux environments and scripting languages/tools such as Python, Sed, Awk, Perl, JSON, Ruby, Go, or Node.js.
- Solid grasp of internet‑scale architecture, both on‑premise bare‑metal and cloud environments (including hirequest, hirequest, and hirequest).
- Exceptional empathy and the ability to understand customer business drivers.
- Comfortable presenting technical concepts to both technical and non‑technical audiences, and leading training sessions.
- Excellent written and verbal communication, critical‑thinking, and analytical skills.
- Willingness to travel and adapt to flexible working hours based on customer requirements.
Preferred Qualifications & Nice‑to‑Have Skills
- Experience with Varnish and its configuration language (VCL).
- Background in streaming video/audio technologies or e‑commerce platforms.
- Prior work in the CDN or cloud‑computing industry.
Core Skills & Competencies
- Technical Ownership: Ability to take full responsibility for solution design, implementation, and ongoing optimization.
- Customer Advocacy: Act as the voice of the customer inside hirequest, ensuring their needs are prioritized.
- Problem Solving: Quickly diagnose issues, propose actionable solutions, and drive resolution.
- Collaboration: Work seamlessly across product, support, sales, and executive teams.
- Communication: Translate complex technical details into clear, business‑focused language.
- Adaptability: Thrive in a fast‑moving environment with evolving priorities.
Career Growth & Learning Opportunities
hirequest invests heavily in the professional development of its engineers. As a Senior Customer Solutions Engineer, you will have access to:
- Mentorship from senior architects and product leaders.
- Continuous learning programs covering emerging edge‑computing technologies, advanced networking, and cloud‑native development.
- Opportunities to lead cross‑functional projects and influence product roadmaps.
- Clear promotion pathways to roles such as Principal Solutions Engineer, Technical Director, or Product Management.
Work Environment & Culture
hirequest embraces a hybrid work model that balances flexibility with collaboration. Employees can split their time between a preferred office hub (San Francisco, Denver, or New York) and remote locations across the United States. Our culture is built on:
- Inclusivity: A commitment to diversity, equity, and belonging where every voice is heard.
- Passion: We celebrate the varied interests of our team members—from pilots and skiers to artists and coffee connoisseurs.
- Innovation: A fast‑paced environment that encourages experimentation and continuous improvement.
- Community: Support for charitable causes and employee‑driven initiatives.
New hires participate in an in‑person orientation at our headquarters, designed to foster connections, provide hands‑on learning, and immerse you in hirequest’s values.
Compensation, Perks & Benefits
hirequest offers a competitive total rewards package that includes:
- Base salary ranging from $104,830 to $147,996, adjusted for experience, skill set, and location.
- Eligibility for hirequest’s equity participation, discretionary bonus programs, and an employee stock purchase plan.
- Comprehensive health coverage (medical, dental, vision) effective on day one.
- Life, disability, and accident insurance.
- Flexible vacation policy, paid sick leave, and up to 18 days of accrued sick leave.
- 401(k) plan with company match.
- Generous paid holidays and wellness days.
- Family planning resources, mental‑health support, and an Employee Assistance Program.
- Opportunities for continuous learning, certifications, and conference attendance.
How to Apply
If you are excited about shaping the future of edge computing and enjoy partnering with world‑class customers, we want to hear from you. Submit a fully completed application along with your resume or CV. All qualified candidates will be considered without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable law.
hirequest is committed to providing reasonable accommodations for applicants with disabilities. If you need assistance during the application or interview process, please contact our recruiting team.
Equal Opportunity Statement
hirequest is dedicated to fostering an inclusive workplace where every employee can bring their authentic self to work and thrive. We comply with all applicable federal, state, and local regulations, including the Americans with Disabilities Act (ADA) and related disability laws.
Join hirequest Today
Ready to become a key technical advocate for industry‑leading brands and help build a more trustworthy Internet? Apply now and start your journey with hirequest—where innovation meets impact.
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