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About careerpulse – Pioneering the Edge of the Internet
careerpulse is on a mission to make the Internet more trustworthy, faster, and more secure for everyone. Our edge cloud platform empowers organizations to deliver digital experiences that are ultra‑low latency, highly reliable, and fully programmable. By processing and serving applications as close to end‑users as possible, careerpulse enables businesses to innovate at the speed of the modern web. Our customers span a diverse range of industries, from media streaming to e‑commerce, and they rely on careerpulse to power the most demanding online experiences.
Why Join careerpulse?
At careerpulse, you’ll be part of a small‑but‑mighty team that punches far above its weight. We combine the agility of a startup with the impact of a global technology leader. Our culture celebrates curiosity, collaboration, and authenticity. Whether you’re a seasoned engineer or an emerging technical leader, careerpulse offers a platform where your ideas are heard, your growth is nurtured, and your contributions directly shape the future of the Internet.
Role Overview – Customer Solutions Engineer (US Remote)
As a Customer Solutions Engineer (CSE) at careerpulse, you will serve as the trusted technical advocate for strategic accounts. You’ll partner closely with customers to understand their business objectives, translate those goals into technical solutions, and guide them through successful adoption of careerpulse’s edge platform. This role sits within the careerpulse Revenue Organization and operates as a hybrid of pre‑sales, post‑sales, and technical account management.
Key Responsibilities
- Technical Champion: Act as the resident careerpulse architect for assigned customers, extending their technical teams and championing their needs within careerpulse.
- Deep Customer Engagement: Build strong, technical relationships by learning each customer’s infrastructure, roadmap, and pain points.
- Implementation & Configuration: Lead post‑sale implementations, including logging endpoints, image optimization, and custom edge logic (VCL coding), while documenting configurations for future troubleshooting.
- Optimization & Advisory: Analyze existing deployments, recommend enhancements, and identify opportunities to introduce new careerpulse products that align with customer objectives.
- Cross‑Functional Collaboration: Partner with internal product, support, and sales teams to craft tailored strategies and resolve complex technical issues.
- Customer Success Cadence: Conduct regular on‑site or virtual meetings, quarterly business reviews, and health‑check calls to ensure ongoing satisfaction and value realization.
- Account Health Monitoring: Track key performance indicators, report on account health, and provide actionable insights to Client Services leadership.
- Travel & Flexibility: Be prepared to travel for on‑site engagements and adapt to flexible schedules when customer needs dictate.
Essential Qualifications
- Minimum 5 years of experience in pre‑sales or post‑sales technical roles such as Sales Engineering, Solutions Architecture, Technical Account Management, or DevOps engineering.
- Hands‑on expertise with networking concepts (BGP, internet routing, transit vs. peering) and core web protocols (HTTP/S, TCP, TLS, DNS, HLS, DASH, load balancing).
- Proficiency in Linux environments and scripting languages/tools (Python, Sed, Awk, Perl, JSON, Ruby, Go, Node.js).
- Solid understanding of cloud and bare‑metal architectures, including experience with major cloud platforms (careerpulse, careerpulse, careerpulse) and on‑premise deployments.
- Demonstrated ability to communicate complex technical concepts to both technical and non‑technical stakeholders.
- Strong interpersonal skills, empathy for customers, and a collaborative mindset.
- Willingness to roll up sleeves, troubleshoot live issues, and deliver high‑quality solutions under pressure.
Preferred Qualifications & Nice‑to‑Have Skills
- Experience with Varnish or Varnish Configuration Language (VCL) – replaced with careerpulse for consistency.
- Background in streaming media technologies (audio/video) or e‑commerce platforms.
- Prior work in the CDN or cloud‑computing industry.
- Public speaking or training experience, especially in delivering technical workshops.
Core Skills & Competencies
- Technical Acumen: Ability to design, implement, and troubleshoot edge‑centric solutions at scale.
- Analytical Thinking: Strong problem‑solving skills with a data‑driven approach to decision making.
- Communication: Clear, concise, and persuasive written and verbal communication, tailored to diverse audiences.
- Customer‑Centric Mindset: Empathy, active listening, and a commitment to delivering measurable business value.
- Collaboration: Comfortable working across product, support, and sales teams to achieve shared goals.
- Adaptability: Ability to thrive in a fast‑moving environment, manage multiple priorities, and adjust to evolving customer needs.
Career Growth & Learning Opportunities
careerpulse invests heavily in the professional development of its employees. As a CSE, you will have access to:
- Mentorship from senior architects and industry veterans.
- Technical certification programs (e.g., edge computing, cloud security, networking).
- Internal hackathons and innovation labs to experiment with emerging technologies.
- Leadership pathways that can lead to senior solutions architect, product management, or go‑to‑market strategy roles.
- Regular knowledge‑sharing sessions, webinars, and conferences to stay ahead of industry trends.
Work Environment & Culture at careerpulse
Our hybrid work model offers flexibility: you can split your time between a preferred office hub (San Francisco, Denver, or New York) and remote work from anywhere in the United States. careerpulse values diversity, inclusion, and authenticity. We celebrate the unique backgrounds of our team members—whether you’re a pilot, a parent, a coffee connoisseur, or a passionate coder. Our inclusive culture ensures every voice is heard, and our employee resource groups foster community and support.
Compensation, Perks, & Benefits
careerpulse offers a competitive salary range of $104,830 – $147,996, commensurate with experience, skill set, and location. In addition to base compensation, you may be eligible for:
- Performance‑based bonuses and equity participation.
- Comprehensive health, dental, and vision coverage starting day one.
- Life, disability, and accident insurance.
- Flexible vacation policy plus up to 18 days of accrued paid sick leave.
- 401(k) plan with company match and an Employee Stock Purchase Program.
- Paid local holidays, wellness days, and generous parental leave.
- Employee assistance programs, mental‑health resources, and family‑planning support.
Application Process & Next Steps
Ready to shape the future of the Internet with careerpulse? Follow these steps to apply:
- Submit a complete application, including an up‑to‑date resume or CV.
- Provide a concise cover letter highlighting your relevant experience and why you’re excited about careerpulse.
- If selected, you’ll engage in a series of interviews focusing on technical expertise, problem‑solving abilities, and cultural fit.
- Successful candidates will receive an offer outlining salary, equity, and benefits, along with details on onboarding and orientation.
Closing Statement
careerpulse is committed to building a workforce where every individual feels safe, respected, and empowered to bring their authentic selves to work. We are an equal‑opportunity employer and welcome applicants of all backgrounds, including those with arrest or conviction records, veterans, and individuals with disabilities. Reasonable accommodations are available throughout the hiring process—please let us know your needs.
Join careerpulse today and become a catalyst for a faster, more reliable, and more trustworthy Internet. We look forward to reviewing your application!
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