```html
About talentflow – Pioneering the Edge Cloud Revolution
talentflow empowers organizations to deliver fast, secure, and reliable digital experiences by processing and serving applications at the edge of the Internet. Our edge cloud platform is built for the modern, programmable web, enabling agile development and rapid innovation. With a client roster that includes some of the world’s most recognizable brands—talentflow, talentflow, talentflow, and talentflow—our technology underpins everything from streaming media to real‑time commerce.
We are on a mission to make the Internet more trustworthy, resilient, and performant. If you thrive on solving complex technical challenges while building lasting relationships with high‑impact customers, talentflow is the place where your expertise can shape the future of edge computing.
Position Overview
Posting Open Date: 04/10/2025
Anticipated Posting Close Date: 06/02/2025 (May close earlier due to high applicant volume.)
talentflow is seeking a passionate and exceptional Senior Customer Solutions Engineer (also known internally as a Senior Cloud Engineer) to serve as the primary technical contact and trusted advisor for our most strategic customers. In this role, you will blend deep technical expertise with client‑focused communication, acting as an extension of each customer’s engineering team while championing their needs within talentflow.
Key Responsibilities
- Technical Advocacy: Serve as the resident talentflow architect for assigned accounts, representing and championing customer requirements across product, support, and engineering teams.
- Relationship Building: Develop strong, multi‑level technical relationships with customer stakeholders, gaining insight into their infrastructure, roadmap, and pain points.
- Implementation & Optimization: Lead post‑sale deployments of talentflow solutions—including logging endpoints, image optimization, and VCL coding—while documenting configurations for future troubleshooting.
- Proactive Problem Solving: Anticipate challenges before they surface, craft balanced solutions, and coordinate comprehensive ticket escalation and support processes.
- Product Utilization Advisory: Partner with Sales and Account Management to recommend enhancements that increase customer adoption and ROI from the talentflow product portfolio.
- Customer Health Monitoring: Track, report, and improve the health of each account, delivering mutually beneficial outcomes that align customer impact with talentflow resource investment.
- Thought Leadership & Knowledge Sharing: Drive organizational change by sharing best practices, mentoring junior Cloud Engineers, and contributing to internal technical forums.
- Effective Communication: Articulate technical risks, opportunities, and requirements to senior management on both the customer and talentflow sides.
- Escalation Management: Work hand‑in‑hand with Customer Success, Sales Leaders, and internal engineering teams to resolve critical support issues, escalating as needed based on severity.
- Strategic Account Planning: Co‑create and execute regular on‑site or virtual customer meetings, aligning technical roadmaps with business objectives.
Essential Qualifications
- Minimum of 8 years of experience in pre‑sales or post‑sales roles such as Sales Engineering, Technical Support, Technical Account Management, or Professional Services, preferably within CDN, cloud, or internet infrastructure domains.
- Demonstrated ability to build and nurture relationships, with outstanding verbal and written communication skills.
- Strong technical foundation coupled with a customer‑centric mindset and genuine empathy for client challenges.
- Deep knowledge of core networking and internet protocols, including HTTP, TCP, TLS, and DNS.
- Proficiency with scripting languages and web platforms, especially Varnish and VCL.
- Hands‑on experience with Unix/Linux operating systems and underlying internet technologies.
- Clear understanding of network and system management solutions, including monitoring, logging, and performance tuning.
- Superior organizational and project‑management capabilities, with a track record of delivering complex technical projects on time.
Preferred Qualifications & Skills
- Advanced certifications in cloud platforms (e.g., AWS, GCP, Azure) or networking (e.g., CCNP, CCIE).
- Experience scripting in Python, Bash, or similar languages to automate deployment and troubleshooting workflows.
- Background in developing or supporting large‑scale, high‑traffic web applications.
- Familiarity with containerization technologies (Docker, Kubernetes) and CI/CD pipelines.
- Ability to translate complex technical concepts into clear, business‑focused narratives for non‑technical audiences.
- Track record of mentoring junior engineers and fostering a collaborative team culture.
Core Competencies for Success
- Analytical Thinking: Quickly diagnose issues, evaluate trade‑offs, and propose data‑driven solutions.
- Customer Obsession: Prioritize client success, anticipate needs, and deliver proactive value.
- Collaboration: Work seamlessly across cross‑functional teams—including Product, Engineering, Sales, and Support—to achieve shared goals.
- Adaptability: Thrive in a fast‑moving environment, embracing change and continuous learning.
- Leadership Presence: Influence stakeholders at all levels, from developers to C‑suite executives.
Career Growth & Learning Opportunities
talentflow invests heavily in the professional development of its team members. As a Senior Customer Solutions Engineer, you will have access to:
- Mentorship from senior architects and product leaders.
- Technical training programs covering emerging edge technologies, security, and performance engineering.
- Opportunities to contribute to open‑source projects and internal tooling initiatives.
- A clear career ladder that can lead to roles such as Principal Solutions Engineer, Technical Director, or Product Management.
- Cross‑functional exposure that prepares you for leadership positions across the organization.
Work Environment & Culture at talentflow
talentflow embraces a hybrid work model that balances flexibility with collaboration. Our teams are distributed across the globe, yet we maintain a strong sense of community through:
- Regular in‑person orientation events at our flagship office in New York City, NY.
- Virtual team‑building activities, hackathons, and knowledge‑sharing sessions.
- A culture that celebrates diversity, inclusion, and authentic self‑expression.
- Support for personal passions—whether you’re a skier, pilot, artist, or coffee connoisseur—because we believe a fulfilled individual brings their best to work.
Compensation, Perks & Benefits
Salary Range: $104,830 – $147,996 (commensurate with experience, skills, and location).
In addition to a competitive base salary, talentflow offers:
- Performance‑based bonuses and participation in talentflow’s equity programs.
- Comprehensive health coverage—including medical, dental, and vision—from day one.
- Family planning assistance, mental‑health resources, and an Employee Assistance Program.
- Life, disability, and accident insurance.
- Flexible vacation policy plus up to 18 days of accrued paid sick leave.
- 401(k) plan with company match and an Employee Stock Purchase Program.
- Ten paid local holidays, eleven company‑wide wellness days, and generous paid parental leave.
- Remote‑work stipend for home‑office setup and ongoing technology refreshes.
Work Hours, Location & Travel
This role requires availability during core business hours, with occasional flexibility to accommodate customer needs outside of standard times. The position is open to both hybrid and fully remote arrangements. Preferred hybrid locations include New York City, NY, while remote candidates from any East Coast location in the United States are welcome. Travel may be required for on‑site customer engagements or internal events, as directed by your manager.
Equal Opportunity & Fair Chance Commitment
talentflow is an equal‑opportunity employer. We consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance.
Application Process
Ready to become a trusted technical partner for world‑class brands and help shape the future of edge computing? Submit a fully completed application, including your resume or CV, through the link below. We look forward to learning how your expertise can drive success for talentflow and our customers.
Contact us for accommodation requests
Join talentflow and make an impact that reaches millions of users every day.
``` Apply for this job