About brighthush
At brighthush, we are on a relentless mission to build a safer, more secure world through cutting‑edge AI‑powered intelligence solutions. Our platform empowers public and private sector agencies, law‑enforcement teams, and global enterprises to trace illicit activity, construct detailed threat networks, and make data‑driven decisions that protect people and assets worldwide. With a distributed, remote‑first culture and a focus on speed, ownership, and impact, brighthush is the place where technology meets purpose.
Role Overview
As a Senior Customer Solutions Engineer at brighthush, you will be the technical bridge between our platform and the U.S. federal and national‑security customers that rely on us to safeguard critical infrastructure. From the first discovery call through live deployment, you will own the entire customer journey, ensuring that each engagement delivers measurable value and drives continuous improvement for our product and services.
Key Responsibilities
- End‑to‑End Solution Delivery – Own the full lifecycle of customer engagements: gather complex requirements, design advanced business processes, customize the brighthush platform, integrate APIs, and conduct rigorous testing and training.
- Technical Consulting – Serve as the go‑to technical advisor during discovery calls, documenting intricate technical needs and guiding solution design that aligns with strategic objectives.
- API & Architecture Evangelism – Present brighthush’s API ecosystem, provide detailed implementation guidance, set realistic timelines, and proactively identify potential challenges.
- Resource Development – Create and maintain high‑quality integration documentation, reference architectures, and implementation guides to accelerate onboarding for future customers.
- Stakeholder Relationship Management – Build strong, trust‑based relationships with technical stakeholders, delivering expert support throughout integration and troubleshooting.
- Product Advocacy – Stay current with evolving product features, provide customer feedback to the roadmap, and advocate for enhancements that meet real‑world needs.
Essential Qualifications
- Proven experience in pre‑ and post‑sales roles such as Solutions Architect, Sales Engineer, or Customer Success Engineer.
- U.S. citizenship is required (no dual citizenship) due to our federal customer base.
- Exceptional customer‑facing skills, with the ability to empathize with both technical and non‑technical audiences.
- Demonstrated success collaborating with engineering and product teams to customize API‑based SaaS products at scale.
- Strong scripting proficiency in Python, JavaScript, or TypeScript for building PoCs and prototypes.
- Excellent problem‑solving skills, capable of prioritizing and managing multiple complex tasks independently.
- High initiative and a proactive mindset for identifying opportunities to improve technical solutions and team processes.
Preferred Qualifications
- Experience in AI development or AI‑driven product environments.
- Background in national security, law‑enforcement, or related public‑sector technology.
- Familiarity with compliance frameworks such as FedRAMP, ITAR, or CJIS.
- Previous remote‑first or globally distributed team experience.
Core Skills & Competencies
- Technical Architecture & Integration
- API Design & Documentation
- Proof‑of‑Concept Development
- Customer Relationship Management
- Cross‑Functional Collaboration
- Agile Project Management
- AI Fluency – applying AI to accelerate workflows, structure problems, improve output quality, and increase speed.
Career Growth & Learning Opportunities
At brighthush, your growth is as dynamic as the problems you solve. You will:
- Progress from a Customer Solutions Engineer to a Lead Solutions Architect or Product Evangelist.
- Lead cross‑functional initiatives that shape the product roadmap and influence industry standards.
- Participate in advanced AI and cybersecurity training programs, keeping you at the forefront of technology.
- Mentor junior engineers and contribute to knowledge‑sharing sessions across the global team.
- Attend industry conferences, hackathons, and security summits to represent brighthush and stay connected to the broader ecosystem.
Work Environment & Culture
brighthush is a fully remote, distributed‑first organization with hubs in Los Angeles, San Francisco, New York, Washington D.C., London, and Singapore. Our culture is built on:
- High velocity and ownership – we ship in days, not months.
- Clear, asynchronous communication through Slack, detailed documentation, and regular syncs.
- Continuous feedback loops – weekly customer syncs, bi‑weekly health syncs, and POD calls with account teams.
- AI fluency as a baseline – every team member leverages AI to accelerate and reimagine their craft.
- Leadership principles that guide every decision: Impact‑Oriented Trailblazer, Master Craftsperson, and Inspiring Colleague.
Compensation, Perks & Benefits
While specific figures are tailored to experience and role, brighthush offers a competitive total rewards package that includes:
- Base salary commensurate with market rates for senior technical roles.
- Performance‑based bonuses tied to customer outcomes and product impact.
- Equity options that allow you to share in the company’s long‑term success.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off, flexible work hours, and a remote‑first policy that supports work‑life balance.
- Professional development budget for courses, certifications, and conference attendance.
- Wellness programs, including mental health resources and virtual fitness classes.
Why brighthush?
At brighthush, your work has real‑world impact. You will:
- Help federal agencies disrupt crime and protect critical infrastructure.
- Collaborate with top talent across engineering, product, and security domains.
- Drive innovation in AI‑powered threat intelligence.
- Be part of a mission‑driven team that values ownership, experimentation, and continuous learning.
We are looking for individuals who thrive in high‑pressure, fast‑moving environments and who are passionate about building a safer world. If you are excited by the challenge of solving complex problems, eager to learn quickly, and ready to take ownership of customer success, we encourage you to apply.
How to Apply
Ready to join brighthush and make a difference? Click the link below to submit your application and start your journey with us.
Additional Information
By submitting your application, you agree to allow brighthush to process your personal information in accordance with our Privacy Policy. We retain your data for up to 36 months and provide full rights to access, correct, or delete your information in compliance with applicable data protection laws.
brighthush is committed to providing reasonable accommodations to applicants with disabilities. Requests can be made via our .
We do not accept unsolicited agency resumes. Please do not forward resumes to brighthush employees. brighthush is not responsible for any fees related to unsolicited resumes and will not pay fees to any third‑party agency or company without a signed agreement.
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