Supporting landscape professionals across the region
American Wholesale Nurseries supplies landscape contractors and property developers across the region with plants, trees, and site materials. As a Senior Customer Service Rep, you will handle inquiries and support commercial clients as they manage their orders and projects.
Your daily work
Answering inbound customer inquiries via phone, email, and chat regarding plant availability, order status, and delivery schedules.
Resolving delivery discrepancies and product issues for landscape contractors and property developers.
Coordinating with dispatch and warehouse teams to ensure wholesale orders move out on time.
Maintaining accurate account records and order histories within the customer database.
What we are looking for
Demonstrated experience in customer service, ideally within a wholesale, B2B, or green industry environment.
Clear communication skills and the ability to manage high-volume inquiries during peak planting seasons.
Familiarity with CRM software and order management systems.
Availability to work 40 hours per week in a remote setup based in New York, United States.
Benefits
Take time away through our Sabbatical program.
Stay active with a Sport membership.
Receive Employee discounts on company products.
Build long-term savings with a Private Pension.
Access healthcare support via Telemedicine.
Utilize Mental health support when needed.
Compensation
The salary for this role is USD 3,800–5,200 per month.
Your first months at American Wholesale Nurseries
In your first months, you will have taken on our core customer accounts, learned our inventory systems, and shipped prompt resolutions for commercial orders. If you match most of these requirements rather than all of them, we still encourage you to apply.
Demonstrated customer service experience, ideally in wholesale/B2B/green industry; clear communication; CRM and order management system familiarity; 40 hours/week remote based in New York.
Key Responsibilities
- answering customer inquiries
- resolving delivery issues
- coordinating with dispatch
Skills & Tools
CRM, order management system
Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — New York, United States
- Salary: USD 45,600 – 62,400 / year
- Languages: English
Benefits
- Retirement plan
About American Wholesale Nurseries
A wholesale nursery supplying plants, trees, and site materials to landscape contractors and property developers. — Industry: Agriculture