About brighthush
brighthush is a global cybersecurity pioneer that transforms how organizations protect their most valuable digital assets. With a relentless focus on innovation, brighthush delivers cutting‑edge security solutions that blend intelligence, automation, and human expertise. Our mission is simple yet powerful: to safeguard the digital way of life by staying one step ahead of evolving threats. Whether you’re a Fortune 500 enterprise, a fast‑growing startup, or a critical infrastructure provider, brighthush equips you with the tools, insights, and talent you need to thrive in an increasingly hostile cyber landscape.
We operate on a global scale, serving clients across North America, Europe, Asia, and the Middle East. Our reputation for excellence is built on a foundation of rigorous research, open collaboration, and a culture that values curiosity, continuous learning, and impact. At brighthush, you’ll find a community of security professionals who are passionate about making a difference, and a workplace that empowers you to grow, innovate, and lead.
Why Join brighthush?
When you become part of brighthush, you’re not just taking a job—you’re stepping into a community of security experts who are dedicated to protecting the world’s most critical digital assets. Here’s what makes brighthush a truly exceptional place to work:
- Access to the Latest Threat Intelligence: Work with real‑time data from our proprietary threat feeds, research labs, and global partner ecosystem.
- Flat Hierarchy & Collaborative Culture: Influence product direction, shape strategy, and collaborate across teams without bureaucratic barriers.
- Continuous Learning & Development: Earn industry certifications, attend conferences, and participate in internal training programs—all backed by a dedicated budget.
- Competitive Compensation & Comprehensive Benefits: Receive a market‑competitive salary, performance bonuses, and a full suite of health, dental, vision, and retirement plans.
- Remote‑First Flexibility: Work from anywhere in California (or wherever you choose) with a robust remote‑work stipend and flexible hours.
- Impactful Work: Your expertise will directly protect clients from real‑world attacks, and your insights will shape the next generation of security products.
Position Overview
We are seeking a highly motivated Senior Customer Security Analyst – Managed Detection & Response (MDR) Specialist to join our brighthush Unit 42 team. In this role, you will serve as the frontline defender for our clients, providing expert guidance on threat detection, incident response, and security posture improvement. You will collaborate closely with customers, internal stakeholders, and cross‑functional teams to deliver actionable insights and ensure the highest level of protection.
As a senior analyst, you will also mentor junior analysts, contribute to product enhancements, and help shape the future of brighthush’s MDR services. Your blend of technical acumen, customer‑centric mindset, and strategic thinking will be critical to our success.
Key Responsibilities
- Customer Engagement & Relationship Management: Serve as the primary point of contact for assigned clients, building trust, understanding their unique security challenges, and ensuring a seamless experience.
- Threat Monitoring & Analysis: Continuously monitor security alerts, investigate incidents, and conduct root‑cause analysis using EDR, SIEM, SOAR, and XDR platforms.
- Technical Guidance & Advisory: Provide expert recommendations on detection rules, playbooks, and security controls to enhance client defenses and reduce risk.
- Incident Response Leadership: Lead or support incident response efforts, coordinating with client teams and internal experts to contain, eradicate, and recover from security events.
- Reporting & Documentation: Produce clear, concise incident reports, post‑mortems, and security advisories for both technical and non‑technical audiences.
- Continuous Improvement & Threat Hunting: Identify gaps in client security posture and propose proactive measures, including threat hunting, advanced analytics, and automation.
- Cross‑Functional Collaboration: Work with product, threat intelligence, and engineering teams to translate client feedback into product enhancements and feature roadmaps.
- Mentorship & Knowledge Sharing: Coach junior analysts, facilitate knowledge‑sharing sessions, and contribute to internal training initiatives.
- Compliance & Governance Support: Assist clients in meeting regulatory requirements (PCI‑DSS, HIPAA, NIST, ISO 27001) through tailored guidance and best‑practice implementation.
Essential Qualifications
- Minimum of 3 years of customer‑facing cybersecurity experience, preferably in a managed security service provider (MSSP) or security operations center (SOC) environment.
- Deep understanding of modern attack trends, threat actor tactics, techniques, and procedures (TTPs).
- Hands‑on experience with EDR (Endpoint Detection & Response), SIEM (Security Information and Event Management), SOAR (Security Orchestration, Automation, and Response), and XDR (Extended Detection & Response) tools.
- Proficiency with brighthush’s Cortex XDR and Cortex XSOAR platforms is highly desirable.
- Strong verbal and written communication skills, with the ability to translate complex technical concepts into actionable insights for clients.
- U.S. citizenship required; no visa sponsorship will be provided.
- Valid U.S. driver’s license and willingness to travel to client sites as needed.
Preferred Qualifications
- Certifications such as CISSP, CISM, GCIH, or equivalent.
- Experience with threat hunting, malware analysis, or reverse engineering.
- Knowledge of compliance frameworks (PCI‑DSS, HIPAA, NIST, ISO 27001).
- Background in cloud security (AWS, Azure, GCP) and container orchestration (Kubernetes).
- Previous exposure to brighthush’s threat intelligence feeds and research teams.
Core Skills & Competencies
- Analytical Thinking: Ability to dissect complex security incidents and identify root causes.
- Problem Solving: Develop creative, effective solutions to mitigate emerging threats.
- Customer‑Centric Mindset: Deliver exceptional service and build lasting client relationships.
- Team Collaboration: Work seamlessly with cross‑functional teams across time zones.
- Adaptability: Thrive in a fast‑paced, constantly evolving security landscape.
- Technical Proficiency: Advanced knowledge of network protocols, operating systems, and security tooling.
- Leadership & Mentorship: Guide junior analysts and foster a culture of continuous learning.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is shaped by your ambition, performance, and commitment to excellence. As a Senior Customer Security Analyst, you will have a clear path to:
- Progress to Lead Analyst, Team Lead, or Manager roles within the MDR division.
- Transition into specialized tracks such as Threat Intelligence, Incident Response, or Product Security.
- Earn industry certifications with company sponsorship and receive a dedicated budget for professional development.
- Participate in internal mentorship programs and cross‑team projects that broaden your skill set.
- Attend global security conferences, workshops, and hackathons to stay at the forefront of the industry.
- Contribute to open‑source projects and share research findings with the broader security community.
Work Environment & Culture
brighthush champions a culture of transparency, inclusion, and continuous improvement. Our remote‑first model empowers you to work from anywhere in California (or wherever you choose) while staying connected through:
- Weekly virtual town halls and knowledge‑sharing sessions.
- Collaborative tools (Slack, Teams, Confluence) that foster real‑time communication.
- Flexible work hours that respect work‑life balance.
- Annual company retreats and quarterly hackathons that spark creativity.
- Inclusive hiring practices that celebrate diverse perspectives.
- Employee resource groups that support professional growth and community building.
Compensation & Benefits
We offer a competitive salary range of USD 105,400 – 170,500 per year, commensurate with experience and performance. In addition, you will receive:
- Health, dental, and vision insurance plans.
- 401(k) matching and a generous paid time off policy.
- Remote work stipend to set up your home office.
- Employee stock purchase plan (ESPP) and equity options.
- Wellness programs, including mental health resources and fitness subsidies.
- Annual performance bonuses and recognition awards.
- Professional development stipend for certifications, courses, and conferences.
- Access to a company‑wide learning platform with curated cybersecurity content.
How to Apply
If you are ready to take your cybersecurity career to the next level and help protect organizations worldwide, we encourage you to apply today. Join brighthush and become part of a team that is shaping the future of security.
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