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About brighthush
brighthush is a trailblazer in the automotive technology landscape, delivering cloud‑based, SaaS solutions that empower dealerships and OEMs to streamline every facet of vehicle acquisition, sales, financing, insurance, repair, and maintenance. By harnessing the power of data, automation, and intuitive design, brighthush transforms complex workflows into seamless, customer‑centric experiences that drive profitability, operational efficiency, and lasting relationships.
Why Join brighthush?
At brighthush, we believe that technology is most powerful when it is built by people who are passionate, curious, and collaborative. Our culture is built on transparency, continuous learning, and a relentless focus on delivering value to our partners and their customers. Whether you’re a seasoned program manager or an emerging leader, you’ll find a place where your ideas are heard, your growth is supported, and your impact is measurable.
Position Overview
As a Senior Customer Operations Program Manager, you will be the linchpin that connects strategy, execution, and stakeholder engagement across brighthush’s product, engineering, marketing, sales, and customer operations teams. Your mission: to design, coordinate, and deliver high‑impact programs that align with our strategic objectives and deliver tangible business outcomes. You will thrive in a fast‑paced, remote environment where you’ll juggle multiple priorities, navigate cross‑functional dependencies, and drive continuous improvement.
Key Responsibilities
Program Leadership & Governance
- Lead the full lifecycle of strategic programs from initiation through delivery, ensuring alignment with brighthush’s vision and market priorities.
- Develop comprehensive program plans, including scope, milestones, resource allocation, risk mitigation, and success metrics.
- Establish and enforce governance frameworks that promote transparency, accountability, and data‑driven decision making.
- Facilitate executive steering committee meetings, providing concise status updates, risk assessments, and recommendation for course corrections.
Stakeholder Engagement & Communication
- Build and nurture strong relationships with internal leaders (Product, Engineering, Marketing, Sales) and external partners (dealerships, OEMs).
- Translate business objectives into clear, actionable program deliverables that resonate across functional teams.
- Serve as the primary point of contact for program stakeholders, ensuring expectations are managed and communication flows smoothly.
- Champion a culture of collaboration by facilitating cross‑functional workshops, retrospectives, and knowledge‑sharing sessions.
Resource & Financial Management
- Identify and secure the right mix of talent, tools, and budget to achieve program goals.
- Track spend against budgets, forecast future financial needs, and recommend cost‑optimization opportunities.
- Balance competing priorities by making data‑driven trade‑off decisions that maximize ROI.
Risk & Issue Management
- Proactively identify program risks, develop mitigation plans, and monitor risk health throughout the program lifecycle.
- Escalate critical issues to senior leadership, ensuring timely resolution and minimal impact on deliverables.
- Maintain a robust issue log and conduct root‑cause analysis to prevent recurrence.
Process Improvement & Methodology
- Evaluate existing program management practices, identify gaps, and implement best‑practice frameworks (Agile, Waterfall, hybrid).
- Standardize templates, dashboards, and reporting mechanisms to enhance consistency and visibility across programs.
- Drive continuous improvement initiatives that reduce cycle time, increase quality, and elevate stakeholder satisfaction.
Reporting & Metrics
- Develop and deliver executive‑level dashboards that track key performance indicators (KPIs), milestones, and financial health.
- Analyze program data to uncover trends, insights, and opportunities for optimization.
- Lead post‑program reviews, capturing lessons learned and translating them into actionable process enhancements.
Essential Qualifications
- Bachelor’s degree in Business, Engineering, Computer Science, or a related field (Master’s preferred).
- 3–5 years of progressive program or project management experience in a technology or automotive environment.
- Proven track record of delivering complex, cross‑functional programs on time and within budget.
- Strong analytical skills with the ability to interpret data, identify trends, and make informed decisions.
- Excellent written and verbal communication skills, capable of tailoring messages for diverse audiences.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and project management tools (MS Project, Jira, Trello).
- Experience with Agile and Waterfall methodologies, and a willingness to adapt to hybrid approaches.
- Demonstrated ability to manage multiple priorities in a fast‑paced, remote environment.
Preferred Qualifications
- PMP, PgMP, or equivalent project management certification.
- Experience in the automotive or dealership technology sector.
- Knowledge of SaaS business models and cloud infrastructure.
- Familiarity with data analytics platforms (Tableau, Power BI).
Skills & Competencies
- Strategic Thinking – Ability to see the big picture while managing day‑to‑day details.
- Leadership – Inspiring cross‑functional teams, fostering collaboration, and driving accountability.
- Stakeholder Management – Building trust, negotiating priorities, and aligning expectations.
- Problem Solving – Rapidly diagnosing issues, developing solutions, and implementing corrective actions.
- Change Management – Leading teams through transitions, ensuring adoption and minimizing resistance.
- Data‑Driven Decision Making – Leveraging metrics and analytics to guide program direction.
- Adaptability – Thriving in a dynamic environment with evolving priorities.
Career Growth & Development
At brighthush, we invest in your professional journey. You’ll have access to:
- Structured mentorship programs pairing you with senior leaders.
- Continuous learning resources, including online courses, certifications, and industry conferences.
- Clear career pathways from Program Manager to Director of Program Management, and beyond.
- Opportunities to lead high‑visibility initiatives that shape the future of automotive technology.
Work Environment & Culture
Our remote-first model empowers you to work from anywhere in the United States while staying connected through:
- Weekly virtual stand‑ups, town halls, and cross‑functional syncs.
- Collaborative tools (Slack, Teams, Confluence) that keep teams aligned.
- Flexible work hours that respect work‑life balance.
- A culture that celebrates diversity, inclusion, and the unique perspectives each team member brings.
Compensation & Benefits
Competitive base salary ranging from $90,000 to $105,000, complemented by:
- Annual performance bonus potential.
- Comprehensive medical, dental, and vision coverage.
- Paid Time Off (PTO) and holidays.
- 401(k) plan with company matching.
- Tuition reimbursement for relevant courses and certifications.
- Employee wellness programs and mental health resources.
How to Apply
Ready to take the next step in your career and help shape the future of automotive technology? Click the link below to submit your application and join the brighthush team.
Equal Opportunity Employer
brighthush is committed to creating an inclusive workforce where everyone is valued. We welcome applicants of all backgrounds and identities. Qualified candidates will receive consideration without regard to race, color, creed, national origin, gender, sexual orientation, gender identity, disability, age, or any other protected characteristic.
Legal Notice
Applicants must be legally authorized to work in the United States without the need for current or future employment‑based visa sponsorship. The employee must be able to perform the essential functions of the position satisfactorily; reasonable accommodations will be provided as needed.
Originally Posted on Himalayas
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