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About brighthush
brighthush is a trailblazing fintech startup that is redefining the way sales compensation is designed, managed, and optimized. With a mission to empower market leaders to unlock the full revenue‑driving potential of their sales teams, we handle billions in annual managed commissions for industry giants such as brighthush, brighthush, and brighthush. Our platform blends cutting‑edge data analytics, machine learning, and intuitive user experience to deliver actionable insights that transform sales performance management (SPM) from a reactive expense into a strategic growth engine.
Founded in 2021, brighthush has rapidly scaled from a small, passionate team to a global organization with offices in North America, Europe, and Asia. We are a Series B company backed by top venture capital firms, and we are on a relentless pursuit of innovation, customer success, and operational excellence. If you are excited about building products that solve complex business problems and want to be part of a culture that values curiosity, collaboration, and continuous improvement, brighthush is the place for you.
Why Join the Customer Operations Team?
The Customer Operations team sits at the intersection of product, engineering, and client success. You will be the primary point of contact for our customers, translating their business needs into platform enhancements, ensuring smooth onboarding, and driving adoption of new features. Your work will directly influence how our clients design incentive plans, set quotas, and ultimately close more deals.
What You’ll Do
- Own the day‑to‑day relationship with a portfolio of senior client stakeholders.
- Act as an architect for new customers, translating data inputs and business logic into brighthush rule logic and commission engine outputs.
- Master the design of our platform to independently implement updates, enhancements, and change requests.
- Collaborate with Product and Engineering to capture customer feedback, prioritize new features, and drive continuous improvement.
- Manage expectations around deliverables and project timelines, ensuring a seamless customer experience.
- Develop deep expertise in SPM processes, identifying opportunities for improvement in crediting, payroll, incentive design, and quota setting.
Key Responsibilities
- Build and nurture long‑term relationships with senior stakeholders across a diverse client base.
- Translate complex business requirements into technical specifications for the commission engine.
- Lead the design and execution of platform enhancements, ensuring alignment with customer needs and product roadmap.
- Act as the voice of the customer within cross‑functional teams, advocating for features that deliver measurable value.
- Provide training, documentation, and support to clients, enabling them to maximize the ROI of our solution.
- Analyze large datasets to uncover trends, diagnose issues, and recommend data‑driven improvements.
- Track project milestones, deliverables, and risks, communicating status to stakeholders in a clear, concise manner.
Essential Qualifications
- Bachelor’s degree in Engineering, Commerce, Mathematics, Statistics, or a related field.
- Minimum of 2 years of relevant experience in a data‑centric or customer‑facing role.
- Strong analytical mindset with proficiency in Excel for data profiling, segmentation, and aggregation.
- Experience working with large datasets and a solid understanding of database structures and workflow logic.
- Excellent communication skills, both written and verbal, with the ability to translate technical concepts for non‑technical audiences.
- Self‑motivated, organized, and capable of owning tasks in a fast‑paced, evolving environment.
- Proficiency with presentation tools such as PowerPoint or Google Slides.
Preferred Qualifications
- Hands‑on experience with SQL and/or Python for data manipulation and automation.
- Background in sales incentive compensation, including familiarity with commission structures, quota planning, and incentive design.
- Experience in a SaaS or fintech environment, especially in a role that bridges product and customer success.
- Knowledge of data architecture, ETL processes, and API integrations.
Skills & Competencies
- Data Analysis & Visualization: Ability to extract insights from complex data sets and present findings in a compelling manner.
- Technical Acumen: Comfortable learning new tools, understanding system architecture, and troubleshooting technical issues.
- Project Management: Skilled at prioritizing tasks, managing timelines, and coordinating cross‑functional teams.
- Customer Advocacy: Passionate about delivering exceptional customer experiences and turning feedback into product improvements.
- Collaboration & Influence: Able to work effectively with Product, Engineering, Sales, and Marketing to align on goals.
- Adaptability: Thrive in a dynamic startup environment where priorities shift quickly.
Career Growth & Learning Opportunities
At brighthush, we believe that investing in our people is the key to sustained success. As a Customer Operations Associate, you will:
- Gain exposure to the entire product lifecycle, from ideation to launch.
- Develop expertise in SPM, data analytics, and customer success, positioning you for future roles such as Customer Success Manager, Product Analyst, or Solutions Architect.
- Participate in mentorship programs, internal workshops, and external conferences to broaden your skill set.
- Contribute to strategic initiatives that shape the direction of our platform and influence the broader industry.
- Earn equity and performance bonuses that reward your impact on the company’s growth.
Work Environment & Culture
brighthush is a remote‑first company that values flexibility, transparency, and a growth mindset. Our culture is built on:
- Collaboration – We work cross‑functionally, sharing knowledge and celebrating wins together.
- Precision & Relentlessness – We set ambitious goals, learn from setbacks, and continuously improve.
- Customer Obsession – Every decision is guided by the impact on our clients’ success.
- Diversity & Inclusion – We foster an environment where every voice is heard and respected.
- Regular virtual team events, hackathons, and wellness initiatives to keep the community connected.
Compensation & Benefits
While specific figures vary by role and experience, brighthush offers:
- Competitive base salary aligned with market benchmarks.
- Equity package that allows you to share in the company’s long‑term success.
- Health, dental, and vision insurance for you and your family.
- Generous paid time off, including vacation, sick leave, and personal days.
- Professional development budget for courses, certifications, and conferences.
- Flexible work hours and a fully remote setup with occasional in‑office meetups.
How to Apply
We encourage candidates from all backgrounds to apply, even if your experience doesn’t match every bullet point. At brighthush, we value diverse perspectives and the unique paths that bring people to us. If you’re passionate about data, customer success, and building products that transform business, we’d love to hear from you.
Ready to make an impact? Apply now and join a team that is reshaping the future of sales compensation.
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