About worksphere – Redefining Employee Benefits for the Modern Workforce
In a world where traditional employee benefits often feel rigid, outdated, and under‑utilized, worksphere is leading a transformative movement. Founded in 2017, worksphere recognized that the one‑size‑fits‑all model was failing both employers and employees. Today, our flexible benefits platform empowers organizations to craft personalized, cost‑effective, and highly engaging benefits experiences that truly resonate with today’s diverse talent pools.
Our technology suite enables companies to offer a range of benefit solutions—including Lifestyle Spending Accounts, Health Spending Accounts, Health Reimbursement Arrangements, Flexible Spending Accounts, and more—through a single, intuitive platform. Employees can spend their allocated funds via the worksphere Store, the worksphere Visa Card, or by submitting a claim for reimbursement, all backed by a world‑class support team.
With a track record of supporting hundreds of the world’s most admired organizations—such as worksphere, worksphere, worksphere, and worksphere—worksphere has achieved an impressive 98% customer retention rate, a Net Promoter Score (NPS) of 75, and a Customer Satisfaction (CSAT) rating of 98. Backed by leading investors and recognized with multiple awards for rapid growth, software innovation, and workplace excellence, worksphere is a place where bold ideas thrive and careers accelerate.
Why This Role Matters
The worksphere Customer Implementation Team is the gateway to long‑lasting client relationships. As the first point of contact after a sale, this team sets the tone for partnership, trust, and mutual success. The Customer Implementation Manager you will become is the architect of seamless transitions, ensuring that every new client extracts maximum value from our platform while laying the foundation for future expansion and upsell opportunities.
Role Overview
Reporting to the Director of Customer Success, you will own the end‑to‑end implementation journey for new and expanding customers across the United States. You will collaborate with cross‑functional partners—including HR Benefits, Payroll, HRIS, IT, Finance, Product, Engineering, Support, and Customer Success—to deliver a flawless rollout that aligns with each client’s unique business objectives.
Key Responsibilities
- Lead Full‑Cycle Implementations: Own the complete implementation lifecycle—from post‑sales onboarding through go‑live—ensuring timelines, budgets, and quality standards are met.
- Strategic Client Liaison: Serve as the primary point of contact for clients, translating business needs into actionable project plans and maintaining clear, proactive communication.
- Needs Assessment & Scope Definition: Conduct comprehensive discovery sessions to capture client requirements, define project scope, and set realistic expectations.
- Project Planning & Execution: Develop detailed project plans, including milestones, agendas, risk registers, and training materials; monitor progress and adjust as needed.
- Risk Management & Issue Resolution: Identify potential roadblocks early, implement mitigation strategies, and resolve issues swiftly to keep projects on track.
- Cross‑Functional Collaboration: Partner with internal teams—Product, Engineering, Support, and Customer Success—to advocate for client needs and ensure alignment.
- Upsell & Expansion Enablement: Identify opportunities for additional modules or services, collaborating with the sales team to drive revenue growth.
- Client Training & Enablement: Deliver tailored training sessions, create user guides, and empower client stakeholders to become self‑sufficient platform champions.
- Post‑Implementation Review: Conduct success reviews, capture feedback, and feed insights back into product and service improvements.
Essential Qualifications
- 2–5 years of experience in project management, customer success, or a related client‑facing role, preferably within SaaS or HR technology.
- Demonstrated ability to manage complex projects from initiation through delivery, meeting or exceeding defined success criteria.
- Strong organizational skills with a proven track record of juggling multiple priorities under tight deadlines.
- Excellent written and verbal communication skills, capable of influencing stakeholders at all levels of an organization.
- Analytical mindset with a keen eye for detail, enabling you to diagnose problems, propose solutions, and drive continuous improvement.
- Proficiency with project management tools (e.g., Asana, Jira, Smartsheet) and CRM systems (e.g., Salesforce, HubSpot).
Preferred Qualifications & Attributes
- Experience implementing HRIS, payroll, or benefits platforms in mid‑size to enterprise environments.
- Certification in Project Management (PMP, PRINCE2) or Customer Success (CCSM) is a plus.
- Demonstrated ability to translate technical concepts into business‑friendly language.
- Solutions‑oriented team player who takes initiative, owns outcomes, and thrives in a remote‑first environment.
- Comfort with data analysis tools (Excel, Tableau, Power BI) to track implementation metrics and ROI.
Core Skills & Competencies
- Project Management Excellence: Mastery of planning, scheduling, resource allocation, and risk management.
- Client‑Centric Mindset: Ability to empathize with client challenges and champion their success internally.
- Technical Acumen: Familiarity with benefits administration, HRIS integrations, and API‑based data flows.
- Communication & Presentation: Skilled at delivering compelling demos, workshops, and executive briefings.
- Collaboration & Influence: Proven ability to work across functional silos and drive consensus.
- Adaptability: Comfortable navigating ambiguous situations and evolving client requirements.
Career Growth & Learning Opportunities
At worksphere, your career trajectory is shaped by ambition, curiosity, and impact. As a Customer Implementation Manager, you will have direct exposure to senior leadership, product roadmaps, and strategic decision‑making. Success in this role can lead to:
- Promotion to Senior Implementation Manager or Implementation Team Lead.
- Transition into a Customer Success Director role, overseeing a portfolio of strategic accounts.
- Opportunities to contribute to product development as a subject‑matter expert.
- Access to a robust learning library, mentorship programs, and industry conferences.
Work Environment & Culture at worksphere
worksphere embraces a remote‑first philosophy, trusting talent to deliver results from wherever they thrive. Our culture is built on four pillars:
- Innovation: We encourage experimentation, celebrate bold ideas, and reward creative problem‑solving.
- Inclusivity: Diverse perspectives are not just welcomed—they are essential to our success. We champion equity, belonging, and respect.
- Collaboration: Cross‑functional teamwork is at the heart of every project. Transparent communication and shared ownership drive our outcomes.
- Well‑Being: We invest in mental, physical, and financial health through comprehensive wellness programs and flexible benefits.
Compensation, Perks & Benefits (General Overview)
- Competitive base salary with performance‑based bonuses tied to implementation success and client satisfaction.
- Comprehensive medical, dental, and vision coverage.
- Generous 401(k) matching program to support long‑term financial goals.
- Flexible paid time off (PTO) policy, encouraging work‑life balance.
- 12 weeks of parental leave plus an additional 4 weeks for birthing parents.
- Home productivity stipend to create an optimal remote workspace.
- Employee wellness initiatives, including mental‑health resources, fitness reimbursements, and mindfulness sessions.
- Team‑building events—both virtual and in‑person—to foster community and camaraderie.
- Continuous learning budget for certifications, courses, and industry conferences.
Commitment to Diversity, Equity & Inclusion
worksphere is proud to be an equal‑opportunity employer. We evaluate every candidate based on merit, qualifications, competence, and talent. Discrimination of any kind—whether based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability—is strictly prohibited.
How to Apply
If you are passionate about transforming employee benefits, thrive in a fast‑paced SaaS environment, and enjoy guiding clients through strategic change, we want to hear from you. Even if your background doesn’t align perfectly with every requirement, your unique experiences and drive could be exactly what worksphere needs to continue its growth story.
Take the next step in your career—apply today and become a catalyst for better benefits experiences worldwide.
Apply for this job