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About brighthush
brighthush is a global leader in environmental solutions, dedicated to transforming the way businesses manage waste, recycling, and sustainability. With a commitment to innovation, integrity, and people‑first values, brighthush empowers millions of residential, commercial, industrial, and medical customers across North America and beyond. Our cutting‑edge infrastructure, expansive fleet, and renewable energy initiatives position us at the forefront of the circular economy, helping partners achieve their sustainability goals while delivering exceptional service and operational excellence.
Why This Role Matters
As the Senior Customer Implementation & Data Management Manager, you will be the linchpin that connects brighthush’s strategic vision with the day‑to‑day realities of our customers. You will lead a high‑performing team of Customer Setup Specialists, ensuring that every new account is onboarded flawlessly, contracts are executed accurately, and data integrity is maintained across all systems. Your work will directly influence customer satisfaction, revenue growth, and the scalability of our operations. If you thrive on solving complex problems, driving cross‑functional collaboration, and championing continuous improvement, this is the role for you.
Key Responsibilities
- Account Portfolio Leadership: Own a portfolio of strategic accounts, overseeing end‑to‑end customer data implementation, contract setup, and ongoing support.
- Team Management & Development: Recruit, coach, and mentor a team of Customer Setup Specialists, fostering a culture of accountability, collaboration, and continuous improvement.
- Operational Excellence: Serve as the primary operational leader for assigned accounts, delivering regular performance reports, SLA compliance updates, and actionable insights to cross‑functional stakeholders.
- Process Improvement: Identify operational bottlenecks, design standardized processes, and implement best practices that enhance efficiency, quality, and scalability.
- Cross‑Functional Collaboration: Partner closely with Sales, Customer Experience, Revenue Management, Operations, and Contract Administration to ensure seamless onboarding, contract execution, and renewal activities.
- Issue Resolution & Escalation Management: Lead resolution of complex customer data and setup issues—including master data, material master, contract pricing, sales orders, invoicing, and billing—preventing service disruptions and revenue delays.
- Performance Monitoring: Track team metrics against SLAs, quality standards, and productivity goals; develop action plans to close performance gaps.
- Stakeholder Communication: Facilitate clear, timely communication between internal teams and customer‑facing partners, ensuring alignment and transparency.
- Renewal & Expansion Support: Support enterprise contract renewals, amendments, and new customer implementations with accurate and timely data setup.
- Strategic Relationship Building: Build and maintain strong relationships with key internal stakeholders, positioning yourself as a trusted partner for operational execution and data management initiatives.
Essential Qualifications
- Bachelor’s degree in Business, Information Systems, Operations, or a related field.
- 10+ years of experience in customer implementation, data management, or operations within a large, complex organization.
- Proven track record of leading and scaling high‑performance teams.
- Deep understanding of contract lifecycle management, data governance, and enterprise resource planning (ERP) systems.
- Strong analytical skills with the ability to translate data into actionable insights.
- Excellent communication and stakeholder management skills.
- Experience driving cross‑functional process improvement initiatives.
- Proficiency in Microsoft Office Suite, especially Excel, and familiarity with data visualization tools.
- Knowledge of the environmental services industry is a plus.
Preferred Qualifications
- Advanced degree (MBA or Master’s in a related field).
- Certification in Project Management (PMP, Prince2) or Six Sigma (Green/Black Belt).
- Experience with cloud‑based ERP platforms (e.g., SAP S/4HANA, Oracle Cloud).
- Background in sustainability metrics and reporting.
- Fluency in multiple languages.
Core Competencies & Skills
- Strategic Thinking & Visionary Leadership
- Data‑Driven Decision Making
- Process Design & Optimization
- Change Management & Adaptability
- Customer‑Centric Mindset
- Team Building & Talent Development
- Effective Negotiation & Conflict Resolution
- Project Management & Prioritization
- Technical Proficiency with ERP & CRM Systems
- Strong Written & Verbal Communication
Career Growth & Learning Opportunities
At brighthush, your career trajectory is as dynamic as the industry we serve. As a senior manager, you will have the opportunity to:
- Progress into executive leadership roles such as Director of Customer Success or Vice President of Operations.
- Lead cross‑regional initiatives that shape the future of environmental solutions.
- Participate in global projects, collaborating with teams across North America, Europe, and Asia.
- Access continuous learning programs, including leadership development, technical certifications, and industry conferences.
- Contribute to brighthush’s sustainability strategy, influencing policy and innovation at the corporate level.
Work Environment & Company Culture
brighthush fosters a culture of inclusivity, innovation, and accountability. Our remote‑first approach empowers employees to work from anywhere while staying connected through collaborative tools and regular virtual town halls. We celebrate diversity, encourage open dialogue, and reward creativity. Our employees enjoy:
- Flexible work schedules and remote work options.
- Team‑building retreats and virtual social events.
- Recognition programs that highlight individual and team achievements.
- Access to cutting‑edge technology and resources.
- A supportive environment that values work‑life balance.
Compensation & Benefits
The base salary for this remote position ranges from $96,700 to $125,600, commensurate with experience and qualifications. In addition to competitive pay, brighthush offers a comprehensive benefits package that includes:
- Health, dental, and vision insurance plans.
- Life insurance and short‑term disability coverage.
- 401(k) plan with company matching.
- Employee stock purchase program.
- Paid vacation, holidays, and personal days.
- Professional development stipend and tuition reimbursement.
- Wellness programs, including gym memberships and mental health resources.
- Employee assistance program and financial planning services.
Equal Opportunity Employer
brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.
Ready to Make an Impact?
If you are a strategic leader with a passion for customer success, data integrity, and operational excellence, we invite you to join brighthush and help shape the future of environmental solutions. Apply today and become part of a team that values innovation, collaboration, and sustainable impact.
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