Introduction
At brighthush, we’re more than just a provider of essential energy solutions – we’re a community that thrives on safety, reliability, and exceptional customer care. Our mission is to deliver propane services that keep homes, businesses, and communities running smoothly, while ensuring every interaction reflects the highest standards of professionalism and empathy. As a Senior Customer Experience Representative – Advanced Support, you will be the frontline guardian of our brand’s promise, turning complex challenges into seamless, positive outcomes for our customers.
Why brighthush is the Place to Grow Your Career
When you join brighthush, you’re not just taking a job – you’re stepping into a culture that values innovation, collaboration, and continuous learning. We offer:
- Dynamic, cross‑functional roles that expose you to every facet of our operations.
- A supportive environment that encourages creative problem‑solving and professional growth.
- Competitive compensation, flexible scheduling, and a comprehensive benefits package designed to keep you and your family thriving.
- Opportunities to lead initiatives that directly impact customer safety and satisfaction.
Key Responsibilities
As a Senior Customer Experience Representative, you will:
- Serve as the primary point of contact for all customer inquiries, especially those that are urgent or safety‑related.
- Navigate multiple real‑time systems to assess situations, prioritize needs, and make informed decisions that safeguard our customers and our brand.
- Collaborate closely with dispatch, field teams, and internal partners to coordinate timely, accurate service delivery.
- Build trust quickly through clear, empathetic communication and confident problem‑solving, ensuring every customer feels heard and valued.
- Manage complex requests involving billing, payments, and service coordination, turning potential friction into smooth, positive experiences.
- Maintain meticulous, detailed documentation across all platforms, ensuring data integrity and compliance with company standards.
- Act as a mentor and resource for junior team members, sharing best practices and fostering a culture of continuous improvement.
- Participate in ongoing training and development programs to stay ahead of industry trends and regulatory changes.
Essential Qualifications
- Proven track record of solving problems in fast‑paced, high‑stakes environments.
- Strong collaboration skills and comfort working across multiple teams and departments.
- Advanced computer proficiency with the ability to multitask across systems and platforms.
- Exceptional communication skills, both written and verbal, with a knack for building rapport quickly.
- High level of adaptability, attention to detail, and sound judgment in decision‑making.
- Legal authorization to work in the country where you are applying; no visa sponsorship available for this role.
Preferred Qualifications
- Experience in the energy, utilities, or logistics sector, especially in customer‑facing roles.
- Knowledge of safety protocols and regulatory compliance related to propane or similar high‑risk products.
- Familiarity with CRM systems, ticketing platforms, and data analytics tools.
- Demonstrated ability to lead projects or initiatives that improve customer experience metrics.
- Multilingual capabilities, particularly in Spanish or other widely spoken languages in your region.
Skills & Competencies for Success
- Customer‑Centric Mindset – always prioritizing the customer’s needs and safety.
- Analytical Thinking – turning data and complex scenarios into actionable solutions.
- Emotional Intelligence – managing sensitive conversations with professionalism and empathy.
- Technical Aptitude – quickly mastering new software and systems.
- Team Leadership – guiding peers and fostering a collaborative environment.
- Resilience – maintaining composure under pressure and turning challenges into opportunities.
Career Growth & Learning Opportunities
At brighthush, we believe that your career should evolve as rapidly as the industry does. As a Senior Customer Experience Representative, you’ll have access to:
- Structured mentorship programs that pair you with seasoned leaders across the organization.
- Cross‑training initiatives that allow you to gain exposure to dispatch, field operations, and product development.
- Leadership development courses focused on project management, conflict resolution, and strategic thinking.
- Annual performance reviews that align your goals with the company’s growth trajectory, opening pathways to managerial or specialist roles.
- Regular workshops and webinars on emerging trends in customer experience, safety compliance, and technology integration.
Work Environment & Company Culture
Our culture is built on the pillars of trust, transparency, and teamwork. You’ll find:
- A remote‑first work environment that offers flexibility while maintaining strong virtual collaboration.
- Regular virtual town halls and team‑building events that keep the community connected.
- A commitment to work‑life balance, with multiple shift options designed to accommodate diverse lifestyles.
- Inclusive hiring practices that celebrate diversity and encourage a wide range of perspectives.
- A focus on sustainability and responsible energy practices that align with our corporate social responsibility goals.
Compensation & Benefits
While the hourly rate for this role ranges from $18.00 to $22.50, your total compensation package includes:
- Competitive base pay that reflects your experience and skill set.
- Eligibility for an annual incentive program tied to performance metrics and customer satisfaction scores.
- Health, dental, and vision insurance plans with options for dependents.
- Retirement savings plan with company matching contributions.
- Paid time off, including vacation, sick leave, and holidays.
- Professional development stipend to support certifications, courses, or conferences.
- Employee assistance programs and wellness resources.
How to Apply
Ready to make a tangible difference in the lives of our customers while advancing your career? Click the link below to submit your application and join the brighthush family.
Conclusion
At brighthush, we’re redefining what it means to provide safe, reliable energy solutions. As a Senior Customer Experience Representative – Advanced Support, you’ll be at the heart of that transformation, turning complex challenges into moments of trust and satisfaction. If you’re driven by a passion for customer service, thrive in fast‑paced environments, and want to grow within a forward‑thinking organization, we want to hear from you. Join us and help shape the future of safe, dependable service for communities across the country.
Apply for this job