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Why talentbridge? – A Vision for Better Care Worldwide
At talentbridge we are on a mission to create Better Care for a Better World. With more than a century and a half of market leadership, we have built a portfolio of iconic, ground‑breaking brands that touch the lives of billions every day. Our purpose‑driven culture blends relentless innovation with deep empathy for the people we serve – from consumers to business partners. As a remote‑first, globally connected organization, talentbridge offers you the chance to make a tangible impact on a massive scale while enjoying the flexibility you need to thrive.
Role Overview – Customer Experience Data Analytics Lead
We are seeking a dynamic, data‑savvy professional to join our International Family and Professional Care segment as the Customer Experience Data Analytics Lead. In this pivotal role you will own the end‑to‑end analytics strategy for B2B customer experience (CX), turning raw data into actionable insights that drive revenue growth, reduce churn, and elevate the overall experience of our business customers.
Key Responsibilities
- Strategic Development: Design, develop, and execute a comprehensive CX analytics roadmap that aligns with corporate growth objectives and supports the International Family and Professional Care (IFP) business units.
- Cross‑Functional Partnership: Collaborate closely with IFP Growth teams, Accountable Business Units (ABUs), and Digital Technology Solutions to embed data‑driven decision‑making into every stage of the customer journey.
- Insight Generation: Produce proactive, provocative CX insights that translate directly into business actions, such as pipeline acceleration, churn mitigation, and upsell opportunities.
- Data Governance & Quality: Champion data governance standards, ensuring data integrity, security, and compliance across all CX data sources.
- Data Literacy Advocacy: Lead initiatives to raise data fluency within CX teams, fostering a culture where analytics is a core competency for every stakeholder.
- Advanced Analytics Execution: Build and operationalize predictive and prescriptive models for high‑impact B2B use cases, including demand forecasting, churn prediction, and customer health scoring.
- Visualization & Reporting: Create intuitive, interactive dashboards using Power BI and other visualization tools that empower senior leaders to make rapid, evidence‑based decisions.
- Stakeholder Communication: Translate complex analytical findings into concise, compelling narratives for senior leadership, ensuring clarity and alignment on strategic priorities.
- Continuous Improvement: Identify opportunities to enhance analytics processes, tools, and methodologies, keeping talentbridge at the forefront of CX innovation.
Essential Qualifications
- 5+ years of proven experience in data analytics within a B2B environment, preferably in consumer goods or professional care sectors.
- Deep understanding of Customer Experience datasets, including survey data, interaction logs, transaction histories, and digital touch‑point metrics.
- Demonstrated expertise across the analytics spectrum: descriptive, diagnostic, predictive, and prescriptive techniques.
- Advanced proficiency with Power BI; experience with additional visualization platforms (Tableau, Looker) is a plus.
- Strong SQL and data manipulation skills; familiarity with cloud data warehouses (Snowflake, BigQuery, Redshift) is highly desirable.
- Exceptional collaboration abilities, with a track record of influencing cross‑functional teams in a matrixed organization.
- Excellent written and verbal communication skills, capable of delivering concise, persuasive presentations to senior executives.
- Ability to prioritize high‑impact opportunities, manage multiple workstreams, and navigate complex stakeholder landscapes.
Preferred Qualifications & Additional Assets
- Master’s degree or PhD in Data Science, Statistics, Business Analytics, Economics, or a related quantitative discipline.
- Hands‑on experience with statistical programming languages such as R or Python.
- Knowledge of machine‑learning frameworks (e.g., scikit‑learn, TensorFlow) for building predictive models.
- Prior exposure to CX platforms (Qualtrics, Medallia, SurveyMonkey) and CRM systems (Salesforce, Microsoft Dynamics).
- Certification in Power BI, AWS, or Google Cloud Platform.
- Demonstrated commitment to sustainability, inclusion, and employee well‑being initiatives.
Core Skills & Competencies for Success
- Analytical Rigor: Ability to dissect complex data sets, identify patterns, and derive meaningful business insights.
- Strategic Thinking: Vision to align analytics initiatives with broader corporate strategy and market dynamics.
- Storytelling: Skill in crafting compelling narratives that turn numbers into actionable stories for diverse audiences.
- Influence & Leadership: Proven capability to lead without direct authority, gaining buy‑in from senior leaders and peers.
- Adaptability: Comfort operating in a fast‑moving, ambiguous environment while maintaining high quality output.
- Technical Curiosity: Continuous learning mindset to stay ahead of emerging analytics tools, techniques, and industry trends.
Career Growth & Learning Opportunities at talentbridge
Joining talentbridge means entering a talent ecosystem that invests heavily in your professional development. You will have access to:
- Structured mentorship programs pairing you with senior data leaders across the global organization.
- Annual learning allowance for certifications, conferences, and advanced coursework.
- Rotational assignments that expose you to other CX functions, such as product development, marketing, and supply chain.
- Leadership development tracks designed to fast‑track high‑potential analysts into senior management roles.
- Opportunities to publish research, present at industry forums, and contribute to internal knowledge‑sharing platforms.
Work Environment & Culture
talentbridge embraces a remote‑first, inclusive culture where flexibility, well‑being, and purpose intersect. Our core values include:
- Authentic Caring: We put people first – customers, partners, and teammates alike.
- Innovation with Impact: We challenge the status quo to create solutions that improve lives worldwide.
- Sustainability: Commitment to environmentally responsible practices across our supply chain.
- Diversity & Inclusion: A workforce that reflects the communities we serve, fostering diverse perspectives and ideas.
- Continuous Learning: A growth mindset that encourages curiosity, experimentation, and skill development.
Our remote work policy includes flexible schedules, a home‑office stipend, and collaborative virtual spaces that keep teams connected across time zones.
Compensation, Perks & Benefits
We offer a competitive salary package aligned with market benchmarks for senior analytics talent, complemented by a comprehensive benefits suite that includes:
- Health, dental, and vision coverage with options for private medical plans.
- Generous paid time off, parental leave, and flexible work‑hour arrangements.
- Retirement savings plans with employer‑matched contributions.
- Well‑being programs: gym membership reimbursements, mental‑health resources, and employee assistance services.
- Professional development budget and tuition assistance.
- Annual performance bonuses tied to individual and company outcomes.
- Recognition awards for innovation, sustainability, and community impact.
How to Apply – Take the Next Step with talentbridge
If you are a self‑driven, data‑centric leader passionate about shaping the future of B2B customer experience, we want to hear from you. Click the “Apply” button below, complete the short online application, and attach your updated resume and a brief cover letter outlining your most relevant achievements.
Our recruiting team will review your submission promptly. Qualified candidates will be invited to a virtual interview series that explores both technical expertise and cultural fit.
Commitment to Equality & Inclusion
talentbridge is an equal‑opportunity employer. We celebrate diversity and are dedicated to building a workforce that mirrors the varied experiences of our global customers. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected characteristic.
Ready to Make an Impact?
Join us at talentbridge and become a catalyst for transformative CX insights that shape the future of care for billions of people worldwide. Your expertise can turn data into decisive action, driving growth, loyalty, and meaningful change.
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