```html
About Careeraxis
Careeraxis is a global technology and services powerhouse that partners with the world’s most influential brands to drive intelligent transformation. With a relentless focus on innovation, data‑driven insights, and human‑centered design, we empower organizations to simplify how they work, interact, and transact. Our mission is to create a world that works seamlessly, where technology unlocks new possibilities and delivers measurable business value.
Why Careeraxis?
At Careeraxis, we celebrate diversity, foster continuous learning, and reward high performance. Our culture is built on collaboration, curiosity, and a shared commitment to excellence. We’re proud recipients of multiple industry accolades, including “World’s Best Workplaces,” “Best Companies for Career Growth,” and “Best Company Culture.” When you join Careeraxis, you become part of a global community that values your voice, supports your professional journey, and provides the tools you need to thrive.
Position Overview
We are seeking a highly skilled Senior Customer Engineer to lead technical initiatives for our premier Microsoft 365 (M365), Copilot, and SharePoint customers worldwide. This role is a blend of strategic consulting, hands‑on engineering, and proactive support. You will partner with enterprise clients to ensure their IT environments are healthy, secure, and aligned with Microsoft’s best practices, while driving adoption of cutting‑edge cloud capabilities.
Key Responsibilities
- M365 & SharePoint Administration
- Govern and optimize SharePoint Online environments, ensuring compliance, security, and performance.
- Implement, configure, and manage M365 Copilot, OneDrive for Business, and related productivity tools.
- Design and maintain SharePoint sites, libraries, and custom applications to meet business requirements.
- Technical Leadership & Support
- Act as the primary technical point of contact for complex customer issues, providing rapid, on‑site or remote resolution.
- Leverage deep expertise in Office applications (Outlook, Word, Excel, PowerPoint) to troubleshoot and resolve incidents.
- Deploy and manage M365 Apps using SCCM/MECM, Intune, and Cloud Update services.
- Collaborate with cross‑functional teams (security, compliance, network) to deliver holistic solutions.
- Migration & Upgrade Management
- Lead end‑to‑end migration projects from on‑premises to cloud‑based solutions, ensuring minimal disruption.
- Plan and execute upgrades from Office 2016 to Office 2019, Office LTSC 2021, and M365 Apps.
- Facilitate transitions from MSI‑based to C2R‑based installations, optimizing deployment pipelines.
- Strategic Consulting & Advisory
- Conduct risk assessments, health checks, and performance reviews for client environments.
- Provide best‑practice guidance on governance, security, and compliance aligned with Microsoft’s standards.
- Develop and deliver workshops, training sessions, and documentation to empower client teams.
- Continuous Improvement & Innovation
- Identify opportunities to enhance service delivery, automation, and customer experience.
- Stay current with Microsoft roadmap, emerging technologies, and industry trends.
- Contribute to Careeraxis’s knowledge base, playbooks, and internal tooling.
Essential Qualifications
- 10+ years of progressive IT experience, with a minimum of 5 years focused on M365 and Office 365 environments.
- Proven expertise in M365 Admin Center, SharePoint Online, and Microsoft Copilot.
- Hands‑on experience with Office for the web (Word, Excel, PowerPoint, Outlook) and desktop deployments.
- Strong understanding of local and cloud group policies, security baselines, and compliance frameworks.
- Experience managing third‑party add‑ins, custom applications, and environment‑specific scenarios.
- Excellent problem‑solving skills, with a track record of resolving complex technical issues under pressure.
- Effective communication abilities, both written and verbal, tailored to technical and non‑technical audiences.
- Self‑motivated, able to work independently and collaboratively in a fast‑paced, remote environment.
Preferred Skills & Experience
- Microsoft Certified: Modern Desktop Administrator Associate or equivalent certifications.
- Experience with Azure AD, Microsoft Endpoint Manager, and Intune.
- Knowledge of Power Platform (Power Apps, Power Automate, Power BI) and Microsoft Graph APIs.
- Background in cloud migration projects, including data migration, identity, and security.
- Experience in a consulting or professional services role, delivering high‑value engagements.
- Fluency in English; additional languages are a plus.
Skills & Competencies
- Technical Proficiency – Deep knowledge of Microsoft 365 ecosystem, SharePoint architecture, and cloud migration tools.
- Analytical Thinking – Ability to dissect complex problems, identify root causes, and devise scalable solutions.
- Customer‑Centric Mindset – Passion for delivering exceptional service and building long‑term relationships.
- Project Management – Skilled at planning, prioritizing, and executing multiple initiatives simultaneously.
- Collaboration & Influence – Comfortable working with cross‑functional teams and influencing stakeholders at all levels.
- Adaptability – Thrives in a dynamic environment, quickly learning new tools and processes.
Career Growth & Learning Opportunities
Careeraxis is committed to your professional development. As a Senior Customer Engineer, you will have access to:
- Structured learning paths, including Microsoft certifications and internal training programs.
- Mentorship from seasoned experts in cloud, security, and digital transformation.
- Opportunities to lead high‑impact projects, shape service offerings, and influence product roadmaps.
- Global mobility options and cross‑regional collaboration to broaden your experience.
Work Environment & Culture
- Remote‑First – Work from anywhere in the United States with flexible hours that support work‑life balance.
- Inclusive & Collaborative – A culture that values diverse perspectives and encourages open dialogue.
- Innovation‑Driven – Access to the latest tools, technologies, and thought leadership to keep you ahead of the curve.
- Recognition & Rewards – Performance‑based incentives, spot bonuses, and a transparent promotion framework.
Compensation & Benefits
- Base Salary – Competitive range of $92,000 to $110,000, commensurate with experience and location.
- Incentives – Performance bonuses tied to individual and company goals.
- Health & Wellness – Comprehensive medical, dental, and vision plans, plus an Employee Assistance Program.
- Retirement – 401(k) plan with company match.
- Paid Time Off – Generous PTO, holidays, and paid learning days to support continuous growth.
- Technology Stipend – Home office equipment allowance to ensure a productive remote workspace.
- Professional Development – Company‑sponsored training, certifications, and conference attendance.
How to Apply
If you’re ready to take your career to the next level and help shape the future of enterprise cloud adoption, we’d love to hear from you. Submit your application through our careers portal or send your resume and cover letter to careers@careeraxis.com. The deadline for applications is September 1, 2025.
Equal Opportunity Employer
Careeraxis is an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.
Ready to Join Careeraxis?
Embark on a career where technology meets purpose, and every day brings new challenges and opportunities to innovate. As a Senior Customer Engineer, you’ll be at the forefront of digital transformation, working with world‑class clients and a team of passionate professionals. If you’re driven by curiosity, excellence, and a desire to make a real impact, Careeraxis is the place for you. Apply today and help us build a world that works better for everyone.
``` Apply for this job