Introduction
At workpinnacle, we are redefining how businesses collaborate, innovate, and thrive in the digital age. Our mission is to empower organizations worldwide with cutting‑edge Microsoft 365 (M365) solutions that streamline workflows, enhance productivity, and unlock the full potential of cloud collaboration. As a leading provider of enterprise‑grade cloud services, workpinnacle is committed to delivering world‑class customer experiences through technology, expertise, and a culture of continuous learning.
We are currently seeking a highly skilled Senior Customer Engineer to join our dynamic support team. In this role, you will be the technical champion for our clients, ensuring seamless deployment, administration, and optimization of M365, Copilot, SharePoint, and related Office applications. If you thrive in fast‑paced environments, love solving complex problems, and are passionate about helping customers succeed, we want to hear from you.
Key Responsibilities
- M365 & SharePoint Administration – Design, implement, and govern SharePoint Online environments, including site collections, permissions, and governance policies.
- Copilot & OneDrive Management – Deploy and configure M365 Copilot, OneDrive for Business, and related AI‑powered features to enhance user productivity.
- Office Application Support – Troubleshoot and resolve issues across the Office suite (Word, Excel, PowerPoint, Outlook) with a focus on Outlook connectivity and performance.
- Deployment & Lifecycle Management – Manage licensing, activation, and lifecycle policies for both perpetual and subscription Office products on Windows and macOS.
- Migration & Upgrade Projects – Lead end‑to‑end migrations from on‑premises SharePoint and Office 2016 to cloud‑native solutions, including Office 2019, Office LTSC 2021, and M365 Apps.
- Environment‑Specific Integration – Configure and troubleshoot third‑party add‑ins, custom web parts, and hybrid scenarios that span on‑premises and cloud resources.
- Customer Advocacy – Serve as the primary technical liaison for high‑profile clients, translating business requirements into technical solutions and best practices.
- Continuous Improvement – Identify process gaps, propose automation opportunities, and contribute to knowledge base articles and internal documentation.
Essential Qualifications
- Minimum of 10+ years of progressive IT experience, with at least 5 years focused on M365 and Office 2016/2019 environments.
- Deep proficiency in the M365 Admin Center, SharePoint Online, and Microsoft Teams administration.
- Hands‑on experience deploying Office 365 Apps via SCCM/MECM, Intune, and Cloud Update.
- Strong understanding of local and cloud group policies, Azure AD Conditional Access, and security best practices.
- Demonstrated ability to manage complex migration projects, including data migration, user training, and post‑migration support.
- Excellent problem‑solving skills with a methodical, analytical approach to troubleshooting.
- Outstanding communication skills – both written and verbal – with the ability to translate technical concepts for non‑technical stakeholders.
- Self‑motivated, proactive, and comfortable working independently as well as collaboratively within cross‑functional teams.
Preferred Qualifications
- Microsoft Certified: Modern Desktop Administrator Associate or equivalent.
- Experience with Microsoft Power Platform (Power Apps, Power Automate) and Azure services.
- Knowledge of SharePoint Framework (SPFx) and modern web development practices.
- Familiarity with AI‑driven tools such as Microsoft Copilot and Dynamics 365 Copilot.
- Previous experience in a customer‑facing support or consulting role within a managed services environment.
Core Skills & Competencies
- Technical Expertise – M365, SharePoint Online, Office 365 Apps, Intune, SCCM, Azure AD.
- Project Management – Planning, execution, and delivery of migration and upgrade initiatives.
- Customer Service – Empathy, active listening, and a passion for delivering exceptional support.
- Analytical Thinking – Ability to dissect complex problems and devise scalable solutions.
- Collaboration – Working effectively with sales, implementation, and product teams.
- Continuous Learning – Staying current with Microsoft roadmaps, feature releases, and industry trends.
Career Growth & Learning Opportunities
At workpinnacle, we believe that your professional growth is as important as the solutions we deliver. As a Senior Customer Engineer, you will:
- Progress to a Technical Lead or Solutions Architect role, guiding larger, more complex engagements.
- Participate in internal training programs covering the latest Microsoft technologies, cloud security, and AI integration.
- Earn industry certifications with fully reimbursed tuition and exam fees.
- Contribute to product roadmap discussions by sharing customer insights and feature requests.
- Mentor junior engineers and interns, fostering a culture of knowledge sharing and collaboration.
Work Environment & Company Culture
Our culture at workpinnacle is built on four pillars: Innovation, Integrity, Inclusion, and Impact. You will find:
- A remote‑first workplace with flexible hours to support work‑life balance.
- A collaborative team environment that encourages open dialogue and cross‑functional partnerships.
- Regular virtual town halls and innovation hackathons to spark creativity.
- A commitment to diversity and inclusion, ensuring every voice is heard and valued.
- Access to state‑of‑the‑art tools and a robust knowledge base to empower your success.
Compensation, Perks & Benefits
While specific salary ranges are tailored to experience and location, workpinnacle offers a competitive total rewards package that includes:
- Competitive base salary with performance‑based bonuses.
- Comprehensive medical, dental, and vision coverage for you and your dependents.
- 401(k) retirement plan with company match.
- Generous paid time off (PTO), holidays, and paid learning days to support continuous development.
- Employee Assistance Program (EAP) for mental health and well‑being.
- Flexible work arrangements and a supportive remote work infrastructure.
- Regular team‑building events, virtual coffee chats, and wellness initiatives.
Why Join workpinnacle?
When you join workpinnacle, you become part of a forward‑thinking organization that values innovation, customer success, and personal growth. You will:
- Work with cutting‑edge Microsoft technologies that shape the future of enterprise collaboration.
- Partner with a diverse, talented team that celebrates curiosity and continuous improvement.
- Make a tangible impact on clients’ digital transformation journeys, helping them achieve measurable business outcomes.
- Enjoy a supportive environment that rewards initiative, creativity, and a passion for excellence.
Ready to Make an Impact?
If you are a seasoned IT professional with a passion for M365, SharePoint, and customer success, we invite you to apply today. Join workpinnacle and help us empower organizations worldwide to collaborate smarter, work more efficiently, and innovate without limits.
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