About brighthush
brighthush is a trailblazing technology partner that empowers public sector organizations to unlock the full potential of their data and streamline citizen services. With a portfolio of cloud‑native solutions that drive transparency, efficiency, and accountability, we help local governments, property tax administrations, and other public entities modernize their operations and deliver better outcomes for the communities they serve. Our culture is built on curiosity, collaboration, and a relentless focus on customer success. If you thrive in a fast‑moving, high‑impact environment and want to make a tangible difference, brighthush is the place for you.
Why This Role Matters
As a Customer Engineer at brighthush, you are the linchpin that turns a promising sales opportunity into a thriving, operational deployment. You own the entire delivery journey—from scoping and discovery to go‑live and post‑implementation support. Your technical expertise, strategic thinking, and customer‑centric mindset ensure that every installation not only meets but exceeds expectations. In short, you are the bridge between our cutting‑edge product suite and the real‑world challenges of our public‑sector clients.
Key Responsibilities
- End‑to‑End Delivery Ownership: Lead projects from initial scoping through launch, ensuring that every milestone is met on time, within scope, and on budget.
- Technical Kickoff & Foundation: Conduct comprehensive project kickoffs, set up infrastructure, network, and data flows, and secure system access, authentication, and connectivity before the implementation phase.
- Customer Discovery & Engagement: Partner with sales and prospects to uncover operational needs, technical environments, and integration landscapes, asking probing questions that preempt surprises after contract signing.
- Solution Architecture: Design custom, scalable solutions using the brighthush product suite, validate integration feasibility through hands‑on data profiling, ETL pipeline construction, and real‑world system testing.
- Scope & Documentation: Translate ambiguous customer requests into precise Statements of Work, detailed configuration specifications, and integration dependency maps that engineering can execute without rework.
- Risk & Expectation Management: Identify technical risks early, communicate cost and effort implications of custom features, and set realistic expectations with stakeholders.
- Cross‑Functional Coordination: Collaborate with Sales, Implementation Engineering, Customer Success, and third‑party vendors to orchestrate seamless launches, daily stand‑ups, training, and UAT.
- Implementation Backup: When capacity is limited, run the full implementation independently, delivering end‑to‑end solutions without relying on the Implementation Engineering team.
- Product Advocacy: Maintain deep product knowledge, capture implementation insights, and propose concrete enhancements to the product roadmap.
- Travel & On‑Site Deployment: Conduct on‑site deployments and kickoffs at county offices, traveling 10–15 business days per quarter (15–20% of the year).
Essential Qualifications
- Hands‑On Python & SQL: Daily proficiency in writing and reading Python scripts and SQL queries to profile datasets, build ETL pipelines, validate mappings, and scope integration work.
- Production‑Ready ETL Experience: Demonstrated ability to design, build, and ship Python‑based ETL pipelines in production environments, handling data transformation, RESTful APIs, SFTP, file transfers, and legacy database connectivity.
- Network & Authentication Expertise: Practical experience configuring SSO (SAML, OAuth, OIDC), VPNs, firewall rules, and credential management across enterprise environments.
- Full Project Ownership: Proven track record of owning technical projects from planning through build, testing, and launch with external customers.
- AI‑Fluent Workflow: Daily use of AI tools (Claude, ChatGPT, Cursor, etc.) to accelerate research, drafting, data analysis, and workflow deconstruction, while maintaining a solid grasp of underlying logic.
- Technical Translation & Communication: Exceptional verbal and written communication skills, able to translate complex technical concepts to non‑technical stakeholders and vice versa.
- Customer Empathy & Partnership: Ability to build trust quickly, understand stakeholder goals, and relay constraints accurately to internal teams.
- Autonomy & Work Ethic: Comfortable working independently, making decisions with minimal supervision, and managing shifting priorities in a high‑growth environment.
- Travel Readiness: Willingness and ability to travel on‑site for deployments and kickoffs.
Preferred Qualifications
- Experience delivering technology solutions to local government, property tax administration, or public sector customers.
- Familiarity with CAMA systems, large ERP platforms, or other domain‑specific government software.
- Experience navigating third‑party vendor ecosystems, coordinating API access, and negotiating data exchange agreements.
- Software engineering background with production experience shipping application code.
Skills & Competencies
- Strong analytical mindset with a knack for dissecting complex systems.
- Excellent problem‑solving skills, especially in low‑documentation or legacy environments.
- Proficiency in version control (Git), CI/CD pipelines, and automated testing.
- Knowledge of cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes).
- Experience with data governance, security best practices, and compliance frameworks.
- Adaptability to new technologies and a passion for continuous learning.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is shaped by the impact you create and the expertise you develop. As a Customer Engineer, you will:
- Lead high‑visibility projects that directly influence public‑sector outcomes.
- Collaborate with senior architects, product managers, and executives, gaining exposure to strategic decision‑making.
- Participate in cross‑functional initiatives that shape product roadmaps and industry standards.
- Access internal training programs, certifications, and mentorship from seasoned professionals.
- Earn recognition through performance‑based bonuses, equity, and opportunities to transition into senior technical or leadership roles.
Work Environment & Company Culture
brighthush fosters a culture of ownership, transparency, and continuous improvement. We believe that every team member is a stakeholder in our success, which means:
- No siloed departments—everyone owns outcomes from start to finish.
- Open communication channels, regular all‑hands meetings, and a flat hierarchy that encourages idea sharing.
- A focus on work‑life balance, with flexible remote work options when not traveling for on‑site deployments.
- A commitment to diversity, equity, and inclusion, ensuring that every voice is heard and valued.
- Regular hackathons, innovation challenges, and community outreach events that keep the team energized.
Compensation & Benefits
While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:
- Base salary commensurate with market rates for senior technical roles.
- Performance‑based bonuses tied to project success and customer satisfaction.
- Equity options that allow you to share in the company’s growth.
- Comprehensive health, dental, vision, and life insurance plans.
- Company‑sponsored pre‑tax retirement savings program (401(k) with matching).
- Flexible paid time off (PTO) and a generous parental leave policy.
- Home office stipend to support a productive remote work environment.
- Travel allowances and per diem for on‑site deployments.
Ready to Make an Impact?
If you are a self‑motivated, technically proficient engineer who thrives on ownership and customer success, we want to hear from you. Join brighthush and help shape the future of public‑sector technology—one deployment at a time.
Apply now and become a pivotal part of brighthush’s mission to transform public services through innovation.
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