About brighthush
brighthush is a trailblazing technology company that empowers retailers to create unforgettable post‑purchase journeys. By delivering a unified, cloud‑native platform that seamlessly connects e‑commerce, order management, warehouse, and transportation systems, brighthush transforms the way brands engage with their customers. Our mission is to turn every interaction into a loyalty‑building moment, and we do that by combining cutting‑edge APIs, intuitive dashboards, and real‑time analytics. If you thrive on solving complex integration challenges, love working with modern web technologies, and want to help retailers delight their shoppers, brighthush is the place for you.
Why Join brighthush?
At brighthush, you’ll be part of a fast‑moving, high‑impact team that values innovation, collaboration, and continuous learning. We’re a remote‑first organization based in Canada, but our culture is global—our colleagues span North America, Europe, and Asia. We invest in your professional growth through mentorship, conference sponsorships, and a generous learning stipend. With a competitive salary range of CAD 105,000 – 120,000 per year, plus performance bonuses, equity, and a comprehensive benefits package, we reward excellence and dedication.
Key Responsibilities
As a Senior Customer Engineer, you will be the technical bridge between our customers and the brighthush platform. Your day‑to‑day tasks will include:
- Leading Technical Onboarding: Guide new clients through the initial setup, ensuring a smooth transition from legacy systems to brighthush. Conduct workshops, create onboarding playbooks, and provide hands‑on support.
- API Integration & Customization: Design, develop, and deploy RESTful and GraphQL APIs that connect retail, OMS, WMS, TMS, and supply‑chain partners. Write clean, maintainable code in JavaScript, TypeScript, and Node.js.
- Technical Specifications & Documentation: Produce detailed technical specifications, integration guides, and best‑practice whitepapers that serve both internal teams and external partners.
- Performance Optimization: Monitor API latency, throughput, and error rates. Implement caching, rate limiting, and fail‑over strategies to ensure high availability.
- Stakeholder Collaboration: Work closely with Product Management, Sales, and Customer Success to translate business requirements into technical solutions.
- Continuous Improvement: Identify gaps in current integrations, propose enhancements, and champion automation initiatives.
- Mentorship & Knowledge Sharing: Coach junior engineers, conduct code reviews, and lead knowledge‑sharing sessions across the engineering organization.
Essential Qualifications
- 3–7+ years of enterprise software experience, preferably as a technical lead or senior engineer.
- Proficiency in web technologies: HTML, CSS, JavaScript (ES6+), and modern frameworks such as React or Vue.
- Hands‑on experience with API design, development, and testing (REST, GraphQL, gRPC).
- Strong understanding of JSON, XML, and data transformation pipelines.
- Experience with cloud platforms (AWS, Azure, or GCP) and containerization (Docker, Kubernetes).
- Excellent time‑management skills and the ability to juggle multiple projects simultaneously.
- Fluent in English, both written and spoken.
Preferred Qualifications
- Background in iPaaS solutions (MuleSoft, Dell Boomi, or similar).
- Knowledge of retail and e‑commerce ecosystems: OMS, WMS, TMS, and supply‑chain integration.
- Experience with CI/CD pipelines, automated testing, and DevOps practices.
- Familiarity with data analytics tools (Looker, Tableau, or Power BI).
- Previous remote work experience in a distributed team environment.
Skills & Competencies
Beyond technical expertise, we’re looking for individuals who embody the following:
- Problem‑Solving Mindset: Ability to dissect complex integration challenges and devise elegant, scalable solutions.
- Communication: Clear articulation of technical concepts to non‑technical stakeholders.
- Collaboration: Comfortable working cross‑functionally with product, design, and support teams.
- Adaptability: Thrives in a fast‑changing environment and embraces new technologies.
- Customer‑Centricity: Passion for delivering value and exceeding client expectations.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is shaped by your ambition and performance. We offer:
- Clear promotion paths from Senior Engineer to Lead Engineer, Principal Engineer, or Engineering Manager.
- Regular hackathons, internal tech talks, and a culture of knowledge sharing.
- Access to a curated library of courses (Udemy, Coursera, Pluralsight) and a $1,000 annual learning stipend.
- Conference sponsorships for industry events such as AWS re:Invent, SaaStr Annual, and local meetups.
- Mentorship programs pairing you with senior leaders across the organization.
Work Environment & Culture
brighthush is built on a foundation of trust, transparency, and inclusivity. Our remote‑first model means you can work from anywhere in Canada, with flexible hours that respect your work‑life balance. We celebrate diversity through employee resource groups, unconscious bias training, and a zero‑tolerance policy for harassment. Our team enjoys:
- Weekly virtual coffee chats and monthly all‑hands meetings.
- Quarterly team retreats (virtual or in‑person) to foster camaraderie.
- Open‑door leadership policy—your voice matters at every level.
- Health, dental, vision, and mental‑health benefits, plus a generous paid‑time‑off policy.
Compensation & Perks
We offer a competitive base salary of CAD 105,000 – 120,000 per year, commensurate with experience. In addition:
- Performance‑based bonuses tied to project milestones and customer satisfaction.
- Equity options that allow you to share in brighthush’s growth.
- Comprehensive health and wellness benefits, including a wellness stipend.
- Flexible work schedule and fully remote work setup.
- Paid parental leave, sabbatical options, and a generous PTO policy.
How to Apply
If you’re ready to take your engineering career to the next level and help retailers create unforgettable customer journeys, we’d love to hear from you. Submit your resume, a cover letter detailing your relevant experience, and any portfolio or GitHub links that showcase your work. Join brighthush and be part of a team that’s redefining the future of retail technology.
Apply for this job