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About brighthush
brighthush is a trailblazing technology company that empowers enterprises to harness the full potential of their data. With a focus on high‑performance, distributed data platforms, we help organizations scale their applications, reduce latency, and unlock real‑time insights. Our mission is to make data work for everyone—whether you’re building the next generation of fintech, gaming, or IoT solutions. At brighthush, we blend cutting‑edge research with practical engineering to deliver products that are both powerful and user‑friendly.
Why Join brighthush?
When you become part of brighthush, you’ll join a culture that values curiosity, collaboration, and continuous learning. We believe that the best ideas come from diverse perspectives, so we foster an inclusive environment where every voice is heard. Our remote‑first model gives you the flexibility to work from anywhere in the United States while staying connected to a vibrant community of engineers, product managers, and data scientists.
Position Overview
We are looking for an experienced Senior Customer Engineer to lead the technical delivery of our distributed database solutions. In this role, you will partner directly with our customers to design, deploy, and optimize their data infrastructure on the cloud. You will also mentor junior engineers, drive best‑practice adoption, and shape the future of our customer success strategy.
Key Responsibilities
- Lead End‑to‑End Deployments: Own the full lifecycle of customer migrations—from initial architecture design and capacity planning to production rollout and post‑deployment support.
- Architectural Guidance: Provide deep technical expertise on distributed database design, data modeling, and performance tuning for high‑throughput workloads.
- Customer Advocacy: Serve as the primary technical liaison for key accounts, translating business requirements into scalable, secure solutions.
- Issue Resolution & Troubleshooting: Diagnose complex production incidents, orchestrate root‑cause analysis, and deliver actionable remediation plans.
- Mentorship & Knowledge Transfer: Coach junior engineers and support staff, creating documentation, workshops, and internal knowledge bases.
- Product Feedback Loop: Collaborate with product and engineering teams to relay customer insights, feature requests, and usability improvements.
- Continuous Improvement: Champion automation, monitoring, and observability best practices across customer environments.
- Compliance & Security: Ensure deployments meet industry standards (GDPR, HIPAA, SOC 2) and internal security guidelines.
Essential Qualifications
- Minimum 6 years of experience in customer‑facing technical roles, preferably in database or cloud infrastructure.
- Proven expertise in distributed databases such as ScyllaDB, Apache Cassandra, or DynamoDB.
- Strong background in Linux system administration and shell scripting.
- Hands‑on experience with cloud platforms (AWS, GCP, Azure) and container orchestration (Kubernetes, Docker).
- Solid programming skills in Python, Java, or C++ for automation and tooling.
- Demonstrated success in leading customer migrations from legacy systems to modern distributed architectures.
- Excellent communication skills—both written and verbal—across technical and non‑technical audiences.
- Strong analytical mindset with a passion for troubleshooting and problem‑solving.
- Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent professional experience).
Preferred Qualifications
- Experience with data streaming platforms such as Kafka, Redis, or MongoDB.
- Knowledge of Scylla University training or similar certification programs.
- Familiarity with DevOps practices (CI/CD, IaC, Terraform, Ansible).
- Background in performance tuning for OLTP and OLAP workloads.
- Previous mentoring or leadership roles within technical teams.
- Experience working in a remote-first environment with distributed teams.
Core Skills & Competencies
- Distributed Systems Architecture
- Cloud Infrastructure Design & Deployment
- Performance Optimization & Capacity Planning
- Incident Management & Root‑Cause Analysis
- Technical Documentation & Knowledge Sharing
- Customer Relationship Management
- Agile & Scrum Methodologies
- Security & Compliance Standards
Career Growth & Learning Opportunities
At brighthush, your professional development is a top priority. You’ll have access to:
- Regular technical workshops and lunch‑and‑learn sessions led by industry experts.
- Mentorship from senior leaders who are passionate about nurturing talent.
- Opportunities to contribute to open‑source projects and community events.
- Clear career pathways—whether you aim to become a Customer Success Architect, Technical Program Manager, or a Product Lead.
- Annual budget for conferences, certifications, and advanced training.
Work Environment & Culture
brighthush thrives on a culture of transparency, experimentation, and mutual respect. We celebrate successes together, learn from failures, and continuously iterate on our processes. Our remote model is supported by:
- Weekly virtual team huddles and monthly all‑hands meetings.
- Collaborative tools (Slack, Zoom, Confluence, Jira) that keep everyone connected.
- Flexible work hours that accommodate different time zones across the U.S.
- Annual “brighthush Retreat” where teams gather for workshops, hackathons, and team‑building activities.
Compensation & Benefits
While specific figures may vary based on experience, we offer a competitive total rewards package that typically includes:
- Base salary range: $120,000 – $160,000 per year, commensurate with experience.
- Performance‑based bonuses and equity options.
- Comprehensive health, dental, and vision insurance.
- 401(k) plan with company match.
- Generous paid time off, parental leave, and flexible sick days.
- Remote work stipend for home office setup.
- Wellness programs, mental health resources, and employee assistance programs.
How to Apply
If you’re ready to take your career to the next level and help shape the future of distributed data, we’d love to hear from you. Submit your application through the link below and join a team that’s redefining what’s possible with data.
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