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About brighthush
brighthush is a trailblazer in the data integration arena, harnessing the power of artificial intelligence to transform how enterprises discover, connect, and orchestrate data across cloud, on‑premise, and hybrid environments. Our platform empowers organizations to unlock the full value of their data assets, accelerate AI initiatives, and drive smarter decision‑making at scale. With a global footprint and a culture rooted in innovation, collaboration, and customer obsession, brighthush is shaping the future of data connectivity.
Why Join brighthush?
At brighthush, you’ll be part of a high‑velocity, mission‑driven team that thrives on solving complex, real‑world problems. We champion a culture of continuous learning, open communication, and cross‑functional collaboration. Whether you’re a seasoned engineer or a rising star, you’ll find ample opportunities to grow, experiment, and make a tangible impact on our customers’ success.
Position Overview
We are seeking a highly motivated Senior Customer Engineer to join our remote team based in Bengaluru or anywhere in India. In this role, you will be the technical bridge between our customers and the brighthush platform, ensuring seamless integration, rapid issue resolution, and exceptional customer satisfaction. You will work closely with product, engineering, and sales teams to deliver world‑class support and drive continuous improvement of our platform.
Key Responsibilities
- Provide first‑line and advanced technical support for customers using the brighthush data integration platform.
- Diagnose, troubleshoot, and resolve complex issues involving data pipelines, connectors, and orchestration workflows.
- Analyze root causes of incidents, document findings, and collaborate with engineering to implement permanent fixes.
- Develop and maintain detailed knowledge base articles, troubleshooting guides, and best‑practice documentation.
- Act as a subject‑matter expert on data engineering concepts, database technologies, and cloud services.
- Participate in on‑call rotations and 24/7 incident response as required.
- Work with customers to design and implement scalable, secure, and high‑performance data pipelines.
- Advise customers on architecture, performance tuning, and security best practices.
- Collaborate with product management to provide feedback on feature requests, usability improvements, and roadmap priorities.
- Mentor junior support engineers and contribute to knowledge sharing across the team.
Essential Qualifications
- 3–6 years of professional experience in data engineering, data integration, or technical support roles.
- Proficiency in Python (including libraries such as Pandas, NumPy, and SQLAlchemy) and SQL across multiple database engines.
- Hands‑on experience with relational databases: PostgreSQL, MySQL, Oracle, and Microsoft SQL Server.
- Strong understanding of REST APIs, OAuth2, and SSO authentication mechanisms.
- Solid background in Linux and Windows operating systems, including shell scripting and system administration.
- Experience working with data formats such as CSV, XML, JSON, and Parquet.
- Familiarity with workflow orchestration tools, especially Apache Airflow.
- Excellent problem‑solving skills and a methodical approach to debugging complex systems.
- Strong communication skills in English, both written and verbal.
- Ability to thrive in a fast‑paced, remote environment and collaborate across time zones.
Preferred Qualifications
- Experience with cloud platforms (AWS, Azure, GCP) and their data services (Redshift, BigQuery, Synapse).
- Knowledge of data governance, security, and compliance frameworks (GDPR, CCPA, SOC 2).
- Background in AI/ML pipelines or experience with AI‑driven data platforms.
- Certifications such as AWS Certified Solutions Architect, Azure Data Engineer, or Google Cloud Professional Data Engineer.
- Previous involvement in open‑source data integration projects or contributions to community tools.
- Experience mentoring or leading a technical support team.
Core Skills & Competencies
- Technical Expertise: Deep knowledge of data engineering principles, database administration, and API integration.
- Analytical Thinking: Ability to dissect complex problems, identify patterns, and propose effective solutions.
- Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting customer relationships.
- Collaboration: Comfortable working cross‑functionally with product, engineering, and sales teams.
- Adaptability: Quick to learn new technologies and adjust to evolving product features.
- Communication: Clear, concise, and empathetic in both written and verbal interactions.
- Project Management: Ability to prioritize tasks, manage multiple incidents, and meet deadlines.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent and providing a clear path for career advancement. As a Senior Customer Engineer, you will:
- Progress to a Lead Customer Engineer role, overseeing a team of support specialists.
- Transition into a Solutions Architect or Product Evangelist position, leveraging your deep technical knowledge to shape product strategy.
- Participate in internal hackathons and innovation challenges to experiment with new ideas.
- Access a robust learning portal featuring courses on cloud architecture, AI, data security, and advanced Python.
- Attend industry conferences, webinars, and workshops at no cost.
- Receive mentorship from senior leaders and subject‑matter experts across the organization.
Work Environment & Culture at brighthush
Our remote-first culture empowers you to work from anywhere in India while staying connected to a vibrant, collaborative community. We value:
- Flexibility: Flexible working hours to accommodate personal commitments and time‑zone differences.
- Transparency: Open communication channels, regular all‑hands meetings, and a flat hierarchy that encourages idea sharing.
- Diversity & Inclusion: A workforce that reflects a wide range of backgrounds, perspectives, and experiences.
- Well‑being: Access to mental health resources, virtual fitness classes, and a generous paid time off policy.
- Community: Regular virtual coffee chats, hackathons, and cross‑team knowledge‑sharing sessions.
Compensation, Perks, and Benefits
While exact figures vary based on experience and location, brighthush offers a competitive total rewards package that typically includes:
- Base salary commensurate with market rates for senior technical support roles in India.
- Performance‑based bonuses tied to customer satisfaction metrics and incident resolution KPIs.
- Equity options to share in the company’s long‑term success.
- Health, dental, and vision insurance for you and your dependents.
- Fully reimbursed home‑office setup stipend.
- Annual professional development budget for courses, certifications, and conferences.
- Flexible vacation policy and a generous paid parental leave program.
- Access to a company‑wide wellness program, including meditation and mindfulness sessions.
How to Apply
If you’re ready to bring your data engineering expertise to a forward‑thinking, AI‑centric platform and help customers unlock the full potential of their data, we’d love to hear from you. Click the link below to submit your application and join the brighthush team.
Closing Thoughts
At brighthush, we’re not just building a platform; we’re creating a data ecosystem that empowers businesses worldwide to innovate faster and smarter. As a Senior Customer Engineer, you’ll play a pivotal role in ensuring our customers achieve their goals, while also growing your own technical and leadership capabilities. If you’re passionate about data, thrive in a collaborative environment, and want to be part of a company that values curiosity and impact, this is the opportunity for you.
We look forward to welcoming you aboard and watching your career flourish at brighthush.
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