Introduction: Join brighthush, the Catalyst for Seamless Network Connectivity
At brighthush, we are redefining how businesses access and orchestrate network services across the globe. Our unified platform brings together thousands of APIs from telecom operators, cloud providers, and emerging edge services, enabling enterprises to build, deploy, and scale digital experiences with unprecedented speed and reliability. We are a fast‑moving, customer‑centric organization that thrives on innovation, collaboration, and a relentless focus on delivering value to our partners.
As a Senior Customer Engineer, you will be the linchpin between our technical solutions and the customers who rely on them. You will translate complex business requirements into robust, scalable integrations, ensuring that every customer’s journey from discovery to deployment is smooth, secure, and future‑proof. If you are passionate about APIs, distributed systems, and building lasting customer relationships, brighthush offers the platform, the people, and the purpose to make a real impact.
Key Responsibilities
- Customer Engagement & Requirements Analysis: Conduct in‑depth discovery sessions with enterprise clients to capture functional, performance, and security requirements. Translate these into clear technical specifications and integration roadmaps.
- Solution Design & Architecture: Architect end‑to‑end integration solutions that leverage brighthush’s API catalog, ensuring alignment with industry standards such as TM Forum, OAuth 2.0, OpenID Connect, and CIBA. Design scalable, fault‑tolerant patterns that accommodate high‑volume, low‑latency use cases.
- Hands‑On Integration & Troubleshooting: Lead the implementation of API integrations, including authentication flows, data mapping, and error handling. Resolve complex technical issues in real time, collaborating with internal engineering teams and external partners.
- Technical Documentation & Knowledge Transfer: Produce comprehensive integration guides, best‑practice whitepapers, and troubleshooting playbooks. Deliver training sessions and workshops to customers and internal stakeholders.
- Continuous Improvement & Feedback Loop: Gather customer feedback to refine integration patterns, enhance platform features, and influence product roadmap decisions.
- Cross‑Functional Collaboration: Partner with Product Management, Sales, and Support teams to ensure a cohesive customer experience from pre‑sales to post‑deployment.
Essential Qualifications
- Minimum 5 years of professional experience in API integration, solution architecture, or platform engineering.
- Deep expertise in modern API protocols (REST, GraphQL, gRPC) and authentication standards (OAuth 2.0, OpenID Connect, CIBA).
- Proven track record of designing and deploying distributed systems at scale, with a solid understanding of microservices, event‑driven architectures, and container orchestration (Kubernetes, Docker).
- Hands‑on experience with TM Forum standards (e.g., Open APIs, Service Design & Management) and industry‑specific integration patterns.
- Strong programming skills in at least one modern language (Java, Python, Node.js, Go) and familiarity with API management tools (Apigee, Kong, MuleSoft).
- Excellent communication skills in English, both written and verbal, with the ability to translate technical concepts for non‑technical audiences.
- Experience working with global customers across multiple time zones and cultures.
Preferred Qualifications
- Background in telecom or network services, with exposure to carrier APIs, 5G, and edge computing.
- Knowledge of security frameworks such as OAuth 2.0, OpenID Connect, and CIBA, and experience implementing them in production environments.
- Experience with API gateway platforms (e.g., Kong, Tyk, AWS API Gateway) and API analytics.
- Familiarity with cloud platforms (AWS, Azure, GCP) and CI/CD pipelines (GitLab CI, Jenkins, GitHub Actions).
- Certifications in API design, cloud architecture, or security (e.g., AWS Certified Solutions Architect, Certified API Professional).
- Prior experience in a customer‑facing engineering role, such as Technical Account Manager, Solutions Engineer, or Customer Success Engineer.
Skills & Competencies
- Technical Proficiency: API design, authentication, data transformation, error handling, performance tuning.
- Problem‑Solving: Ability to diagnose complex integration issues and devise elegant, scalable solutions.
- Collaboration: Comfortable working across engineering, product, sales, and support teams.
- Customer‑Centric Mindset: Passion for delivering high‑quality, reliable solutions that exceed client expectations.
- Adaptability: Thrives in a fast‑paced, evolving environment with shifting priorities.
- Mentorship: Willingness to coach junior engineers and share knowledge across the organization.
Career Growth & Learning Opportunities
At brighthush, your professional development is a top priority. We offer:
- Structured mentorship programs pairing you with senior architects and industry experts.
- Access to a curated library of courses, certifications, and conference sponsorships covering APIs, cloud architecture, security, and emerging technologies.
- Rotational opportunities across product, engineering, and customer success teams to broaden your skill set.
- Clear career pathways from Senior Customer Engineer to Principal Engineer, Solutions Architect, or Technical Lead roles.
- Regular hackathons, innovation challenges, and internal tech talks to keep you at the cutting edge.
Work Environment & Company Culture
brighthush is built on a foundation of transparency, collaboration, and continuous improvement. Our remote‑first culture empowers you to work from anywhere—whether you’re in India, Singapore, Poland, Spain, or beyond—while staying connected through:
- Weekly all‑hands meetings and bi‑weekly team syncs.
- Open communication channels (Slack, Teams, Zoom) for real‑time collaboration.
- Inclusive decision‑making processes that value diverse perspectives.
- Regular virtual social events, wellness programs, and community outreach initiatives.
- A commitment to work‑life balance, with flexible hours and generous vacation policies.
Compensation & Benefits
While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:
- Market‑aligned base salary with performance‑based bonuses.
- Equity or stock‑option plans to share in the company’s growth.
- Comprehensive health, dental, and vision insurance for you and your family.
- Retirement savings plans with company matching.
- Unlimited paid time off and a generous parental leave policy.
- Professional development stipend and conference travel support.
- Wellness benefits such as gym memberships, mental health resources, and ergonomic equipment allowances.
How to Apply
Ready to take the next step in your career and help shape the future of global network connectivity? Submit your application through our career portal, and let’s start a conversation about how you can contribute to brighthush’s mission of simplifying access to network APIs worldwide.
We look forward to welcoming you to our dynamic, customer‑focused team.
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