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About brighthush
brighthush is on a mission to transform the way businesses connect with their customers. Our AI‑powered platform blends intelligent automation, real‑time analytics, and omni‑channel engagement to deliver support, outreach, and sales experiences that feel personal, yet scale effortlessly. By intelligently routing conversations across voice, email, web, and chat, we help enterprises reduce support costs by up to 12× while maintaining a human‑like, lightning‑fast response time.
From a lean startup to a global scale‑up, brighthush has attracted the attention of leading brands across finance, retail, healthcare, and technology. A recent $7 million+ funding round fuels our expansion, fuels continuous AI innovation, and positions us as the next generation of customer experience.
We’re not just building software; we’re building the future of customer engagement. If you thrive on solving complex problems, love emerging technologies, and want to shape how enterprises interact with their customers, brighthush is the place for you.
The Role
As a Senior Customer Engineer at brighthush, you will be the technical champion for our enterprise customers. You’ll translate business needs into engineering solutions, ensuring every integration, feature, and bug fix delivers measurable value. This hybrid role blends hands‑on coding, rapid problem resolution, and strategic partnership, placing you at the forefront of our product’s success.
Key Responsibilities
- Technical Point of Contact: Serve as the first line of technical support for enterprise clients, responding to queries via Slack, email, or video calls, and owning the resolution process from start to finish.
- Onboarding & Implementation: Lead the technical onboarding journey for new customers, guiding them through setup, configuration, and integration with popular helpdesk and CRM tools such as Salesforce, Zendesk, and HubSpot.
- Debug & Troubleshoot: Diagnose complex, production‑grade issues in live customer environments, leveraging deep knowledge of our Node.js + TypeScript codebase and third‑party APIs.
- Code Delivery: Write, review, and ship production code—ranging from bug fixes and integration enhancements to small, high‑impact features—directly within our codebase.
- Product Feedback Loop: Collaborate closely with product engineering, escalating systemic problems, providing customer context, and influencing the roadmap based on real‑world usage.
- AI & Prompt Engineering: Develop expertise in our AI agents and prompt engineering, advising customers on how to optimize their support operations and extract maximum value from our platform.
- Knowledge Management: Document recurring issues, solutions, and integration patterns to strengthen internal knowledge bases and create customer‑facing resources.
- Global Customer Interaction: Work across multiple time zones—including US, EU, MENA, and GCC—to support a diverse, international customer base.
Essential Qualifications
- Professional Experience: 2–3+ years of software engineering in a SaaS environment, with a strong focus on Node.js and TypeScript.
- Production‑Grade Coding: Hands‑on experience building and maintaining robust, scalable code that runs in production.
- API Integration: Proven ability to integrate with helpdesk and CRM APIs such as Salesforce, Zendesk, and HubSpot.
- AI & Prompt Engineering: Solid understanding of AI agents and prompt engineering; experience with AI‑native platforms is a must.
- Communication: Excellent written and verbal communication skills in English; able to explain complex technical concepts to non‑technical stakeholders.
- Startup Mindset: Demonstrated ability to thrive in a fast‑moving, high‑growth environment—speed, adaptability, and a bias for action.
- Global Collaboration: Comfortable working across multiple time zones and collaborating with distributed teams.
Preferred Qualifications
- Real‑Time Messaging: Experience with WebSocket, MQTT, or similar protocols and streaming data pipelines.
- Customer Success: Background in customer success or technical account management within a SaaS company.
- Cloud & CI/CD: Familiarity with cloud platforms such as AWS, GCP, or Azure, and CI/CD pipelines.
- Data Privacy: Knowledge of GDPR, CCPA, and secure coding practices.
- AI/ML Deployment: Previous exposure to AI/ML model deployment and monitoring.
Skills & Competencies
- Technical Proficiency: Advanced Node.js & TypeScript, RESTful API design, asynchronous programming, unit & integration testing.
- Problem Solving: Strong analytical mindset, ability to dissect complex issues, and propose elegant, scalable solutions.
- Customer‑Centricity: Passion for delivering exceptional customer experiences and turning feedback into product improvements.
- Collaboration: Comfortable working cross‑functionally with product, engineering, sales, and support teams.
- Communication: Clear, concise, and confident in both written and spoken English.
- Adaptability: Thrives in a dynamic environment, embraces change, and continuously learns new technologies.
Career Growth & Learning Opportunities
At brighthush, early‑team members are positioned to grow into leadership roles as we scale globally. You’ll have the chance to:
- Lead technical initiatives that shape the product roadmap.
- Mentor junior engineers and customer success teams.
- Participate in strategic planning sessions with senior leadership.
- Attend industry conferences, hackathons, and AI workshops.
- Contribute to open‑source projects and the broader developer community.
Work Environment & Culture
Our culture is built on trust, transparency, and a relentless focus on impact. We believe in:
- High‑Trust Teams: No politics, no bureaucracy—every voice matters.
- Speed & Agility: We ship fast, iterate quickly, and celebrate wins.
- Customer Obsession: Every decision is guided by the customer’s success.
- Continuous Learning: We invest in training, certifications, and knowledge sharing.
- Inclusive Environment: Diverse perspectives drive innovation.
Compensation, Perks & Benefits
While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:
- Base salary commensurate with experience and market benchmarks.
- Performance‑based bonuses and equity options that align your success with the company’s growth.
- Comprehensive health, dental, and vision insurance for you and your dependents.
- Generous paid time off, flexible work arrangements, and a fully remote‑friendly policy.
- Continuous learning stipend, conference travel, and access to industry‑leading training platforms.
- Wellness programs, mental health resources, and a supportive, inclusive workplace culture.
Why Join brighthush?
At brighthush, you’ll be part of a mission‑driven team that’s reshaping how enterprises engage with their customers. You’ll work on cutting‑edge AI technology, collaborate with world‑class engineers, and see the direct impact of your work on real customers worldwide. If you’re ready to take ownership, innovate relentlessly, and grow your career in a high‑growth, customer‑centric environment, we want to hear from you.
Ready to make a difference? Apply today and help us build the future of customer experience at brighthush.
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