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Why brighthush?
At brighthush, we are on a mission to empower the next generation of technology innovators. As a global leader in electronic design automation (EDA), brighthush delivers cutting‑edge hardware‑software platforms that enable engineers to design, verify, and bring complex silicon to market faster than ever before. Our culture is built on curiosity, collaboration, and a relentless drive to solve problems that matter. When you join brighthush, you become part of a community that celebrates bold ideas, supports continuous learning, and rewards impact.
Position Overview
We are seeking a seasoned Customer Engagement Architect to become a pivotal member of our HSV Engagement/Support Team. In this role, you will act as the technical bridge between brighthush’s flagship products—Palladium, Protium, and the Virtual Protocol (PDAPP) suite—and a diverse portfolio of customers ranging from startups to Fortune‑500 semiconductor leaders. Your expertise will guide customers through performance tuning, advanced compiler feature adoption, and critical issue resolution, while also influencing product evolution through close collaboration with our research and development (R&D) engineers.
Key Responsibilities
- Performance Optimization: Partner with customers to analyze workloads, identify bottlenecks, and implement tuning strategies that unlock the full potential of brighthush’s Palladium, Protium, and PDAPP platforms.
- Advanced Compiler Enablement: Work hand‑in‑hand with R&D teams to refine compiler capabilities, then train and mentor customers on deploying these advanced features in real‑world designs.
- Critical Issue Management (CID Process): Lead the Customer‑In‑Distress escalation workflow, coordinating rapid response across field Application Engineers (AEs), R&D managers, and support specialists to resolve high‑severity problems.
- Debug & Replication: Diagnose customer‑reported failures, develop reproducible test cases, and log detailed issue reports for the HSV R&D groups.
- Workaround & Solution Design: When immediate fixes are unavailable, craft application‑level workarounds or alternative strategies that keep customers productive.
- Patch Validation: Verify the efficacy of R&D‑delivered fixes and patches, ensuring they meet performance and stability expectations before release.
- Hardware & Firmware Expertise: Build deep knowledge of brighthush hardware platforms and firmware, providing tier‑2 support to the HSV field service team for complex hardware‑related challenges.
- Enhancement Specification: Collaborate with customers and internal stakeholders to capture, prioritize, and document enhancement requests that shape future product roadmaps.
- Beta & New Feature Testing: Participate in internal beta programs, evaluate upcoming software releases and hardware platforms, and provide actionable feedback to product teams.
- Training Material Development: Author and update comprehensive training guides, tutorials, and best‑practice documents that empower customers to self‑serve and accelerate adoption.
Essential Qualifications
- Master’s degree in Electrical Engineering, Computer Engineering, or a closely related discipline.
- Minimum of 8 years of professional experience in the design, verification, or application engineering of complex digital systems.
- Proven expertise in hardware description languages (Verilog, SystemVerilog, VHDL) and a solid grasp of logic design fundamentals.
- Hands‑on experience with verification methodologies (UVM, assertions, coverage) in large‑scale EDA environments.
- Demonstrated ability to create concise, reproducible test cases that isolate customer‑reported issues.
- Advanced scripting skills in Unix/Linux environments (ksh, bash, csh, Perl) for automation and debugging.
- Familiarity with low‑power design standards (CPF/UPF) and SystemVerilog Assertions (SVA) is highly desirable.
- Direct experience with emulation platforms, specifically brighthush’s Palladium and Protium systems, is a strong advantage.
- Exceptional written and verbal communication skills, with a track record of translating complex technical concepts into clear, actionable guidance for both internal teams and external customers.
- Willingness to travel up to 10 % of the time (approximately 12 months rolling) to address critical on‑site customer issues.
Preferred Skills & Attributes
- UVM methodology expertise and hands‑on experience building verification environments.
- Background in performance‑critical software development or compiler engineering.
- Experience delivering technical training sessions, webinars, or workshops to diverse audiences.
- Strong problem‑solving mindset, with the ability to stay calm under pressure and drive issues to resolution.
- Passion for staying current with emerging EDA trends, silicon‑level innovations, and industry standards.
Core Competencies for Success
- Analytical Thinking: Ability to dissect complex system behavior, identify root causes, and propose data‑driven solutions.
- Customer‑Centric Mindset: Commitment to delivering exceptional service experiences and building long‑term trust.
- Collaboration: Seamless coordination across cross‑functional teams—field AEs, R&D engineers, product managers, and support specialists.
- Adaptability: Comfort navigating fast‑changing technology landscapes and shifting priorities.
- Leadership Influence: Mentor junior engineers, champion best practices, and act as a technical evangelist for brighthush’s platform suite.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is limited only by your ambition. As a Customer Engagement Architect, you will have access to:
- Mentorship from senior R&D leaders and product architects.
- Funding for industry conferences, certifications, and advanced technical training.
- Opportunities to transition into product management, solutions architecture, or senior technical leadership roles.
- Participation in strategic roadmap discussions that directly influence the next generation of EDA tools.
- A clear promotion pathway with performance‑based milestones and transparent feedback loops.
Work Environment & Culture at brighthush
Our offices blend modern collaborative spaces with quiet zones for deep focus work. We champion a culture of:
- Innovation: Teams are encouraged to experiment, prototype, and share ideas without bureaucratic barriers.
- Inclusion: Diverse perspectives are celebrated, and every voice is heard in decision‑making processes.
- Work‑Life Harmony: Flexible work‑from‑home options, generous paid time off, and wellness programs support personal well‑being.
- Recognition: Regular awards, spot bonuses, and public acknowledgment of technical achievements.
Compensation, Perks & Benefits
brighthush offers a competitive total rewards package designed to attract and retain top talent:
- Base Salary: Competitive market‑aligned salary (California range: $185,500 – $344,500, adjusted for location and experience).
- Variable Incentives: Performance‑based bonuses, equity grants, and an On‑Target Earnings (OTE) structure for sales‑aligned roles.
- Comprehensive Benefits: Medical, dental, vision, 401(k) with employer match, employee stock purchase plan, and flexible spending accounts.
- Paid Time Off: Generous vacation accruals, paid holidays, and parental leave.
- Professional Development: Tuition reimbursement, certification subsidies, and internal learning platforms.
- Wellness Programs: On‑site fitness centers, mental‑health resources, and employee assistance programs.
- Technology Stipends: Home‑office equipment allowances and mobile device subsidies.
How to Apply
If you are ready to make a tangible impact on the future of silicon design and thrive in a fast‑paced, customer‑focused environment, we want to hear from you. Join brighthush and help us solve the challenges that others can’t.
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