Elevate Your Career with talentnexus: Lead the Future of Customer Experience
Welcome to talentnexus, a trailblazer in the travel and hospitality industry, where we fuse cutting‑edge technology with a passion for exceptional customer journeys. We’re on a mission to redefine how people connect, explore, and experience the world. As part of this bold vision, we’re seeking a seasoned Customer Data Platform (CDP) Leader who can harness the power of Adobe Experience Platform (AEP) to unlock insights, drive engagement, and fuel sustainable growth.
Why talentnexus?
At talentnexus, we believe that data is more than numbers—it’s the heartbeat of every interaction. Our culture is built on care, integrity, resilience, servant leadership, and teamwork, empowering every team member to innovate, collaborate, and deliver world‑class experiences. Whether you’re working from home or in one of our vibrant hubs, you’ll find a supportive environment that values curiosity, continuous learning, and a shared commitment to excellence.
Key Responsibilities
- Lead the Adobe Experience Platform (AEP) Real‑Time CDP – Oversee day‑to‑day operations, ensuring data pipelines, customer profiles, and segmentation models are accurate, scalable, and aligned with business objectives.
- Architect and Optimize Data Flows – Design and implement robust data ingestion, transformation, and enrichment processes that support real‑time personalization across web, mobile, and in‑flight channels.
- Champion Technical Innovation – Evaluate emerging CDP capabilities, evaluate new integrations, and recommend enhancements that elevate customer insights and streamline marketing automation.
- Collaborate Across Functions – Partner with Marketing, Product, Engineering, and Customer Success to translate business needs into actionable CDP configurations and data models.
- Mentor and Upskill Stakeholders – Conduct workshops, create documentation, and provide hands‑on training to empower teams to build segments, dashboards, and journeys independently.
- Ensure Data Governance & Security – Implement data quality checks, privacy controls, and compliance frameworks that meet industry standards and regulatory requirements.
- Drive Continuous Improvement – Perform regular audits, monitor KPIs, and iterate on platform usage to maximize ROI and customer satisfaction.
- Manage Vendor Relationships – Serve as the primary liaison with Adobe Support, consulting partners, and third‑party integrators to resolve issues and influence product roadmaps.
- Stay Ahead of Trends – Keep abreast of the latest developments in CDP technology, data science, and customer experience best practices, and translate insights into actionable strategies.
Essential Qualifications
To thrive in this role, you should bring:
- 3+ years of hands‑on experience managing Adobe Experience Platform or a comparable real‑time CDP in a fast‑paced, data‑centric environment.
- Proven expertise in data architecture, ETL/ELT pipelines, and real‑time data streaming (e.g., Kafka, Flink).
- Strong analytical mindset with the ability to translate complex data sets into clear, actionable insights.
- Excellent communication skills—capable of explaining technical concepts to non‑technical stakeholders and influencing cross‑functional teams.
- Demonstrated leadership in guiding teams through platform migrations, upgrades, or large‑scale data initiatives.
- Commitment to data governance, privacy, and security best practices.
- High school diploma, GED, or equivalent; a bachelor’s degree in Computer Science, Data Science, Marketing, or a related field is highly desirable.
- Self‑motivated, organized, and able to juggle multiple priorities in a dynamic environment.
Preferred Qualifications
These credentials will set you apart:
- Advanced degree (MBA, MS, PhD) in a technical or business discipline.
- Experience with other CDP platforms such as Salesforce C360, Segment, or similar.
- Track record of delivering end‑to‑end CDP implementations that drive measurable business outcomes.
- Background in large‑scale e‑commerce or digital enterprises, with a focus on customer journey optimization.
- Hands‑on experience with Adobe Experience Cloud products (Analytics, Target, Journey Builder).
- Knowledge of data privacy regulations (GDPR, CCPA) and data stewardship frameworks.
Skills & Competencies
- Data Architecture & Modeling
- ETL/ELT & Real‑Time Streaming
- Adobe Experience Platform Administration
- Data Governance & Compliance
- Stakeholder Management & Influence
- Problem‑Solving & Troubleshooting
- Project Management & Agile Methodologies
- Training & Knowledge Transfer
- Strategic Thinking & Visioning
Career Growth & Learning Opportunities
At talentnexus, your professional development is a top priority. As a CDP Leader, you’ll enjoy:
- Structured career pathways that allow you to progress from technical specialist to data strategy executive.
- Access to internal and external training programs, certifications (Adobe, AWS, GCP), and conferences.
- Mentorship from senior leaders who champion innovation and data‑driven decision making.
- Opportunities to lead cross‑functional initiatives, shaping talentnexus’s data strategy and product roadmap.
- Regular knowledge‑sharing sessions, hackathons, and “innovation days” that encourage experimentation.
Work Environment & Company Culture
Our culture is defined by:
- Care – We prioritize the well‑being of our customers, colleagues, and communities.
- Integrity – Transparency, ethics, and accountability guide every decision.
- Resilience – We adapt quickly, learn from setbacks, and keep moving forward.
- Servant Leadership – Leaders empower teams, foster growth, and celebrate collective success.
- Teamwork – Collaboration across disciplines fuels creativity and drives results.
Our remote‑first approach means you can work from anywhere while staying connected through virtual collaboration tools, regular town halls, and informal coffee chats. When you need in‑person interaction, talentnexus offers flexible office spaces and travel perks that keep you connected to the global talentnexus community.
Compensation, Perks, and Benefits
We offer a competitive, transparent compensation package that rewards performance and dedication:
- Base salary of $27 per hour, with regular performance reviews and potential for raises.
- Profit‑sharing and performance incentives that align your success with talentnexus’s growth.
- 401(k) plan with up to 9% company match.
- Generous paid time off, including vacation, holidays, personal days, and parental leave.
- Comprehensive health coverage—medical, dental, vision, short‑ and long‑term disability, and life insurance.
- Family‑support programs: fertility assistance, adoption support, lactation rooms, and backup childcare.
- Holistic wellbeing initiatives—mental health resources, fitness stipends, and financial wellness tools.
- Domestic and international travel privileges for employees and eligible family members.
- Access to over 500 discounts and savings through talentnexus’s partner network.
Ready to Shape the Future of Customer Experience?
If you’re a driven, customer‑centric professional eager to lead data innovation and deliver unforgettable experiences, talentnexus invites you to join our team. We value curiosity, resilience, and a passion for learning—qualities that help us stay ahead in a rapidly evolving industry.
Take the next step in your career. Submit your application today and become a pivotal part of talentnexus’s journey to redefine travel and hospitality for the modern world.
We look forward to exploring how your expertise can help us create seamless, personalized journeys for millions of travelers worldwide.