About brighthush
brighthush stands at the forefront of the AI revolution, empowering global enterprises to harness the transformative power of artificial intelligence and intelligent automation. With a footprint that spans North America, South Asia, and the Pacific, we deliver end‑to‑end AI solutions that streamline operations, elevate customer experiences, and unlock new revenue streams. Our portfolio showcases cutting‑edge generative AI, intelligent automation, and cloud‑native services that keep our clients ahead of the curve in an increasingly digital world.
At brighthush, we believe technology should be a catalyst for growth, not a barrier. That’s why we invest heavily in talent, culture, and continuous learning. Our cross‑disciplinary teams—data science, software engineering, UX design, and business strategy—collaborate to build solutions that are not only technically robust but also deeply aligned with business objectives.
Role Overview
We are seeking a seasoned Senior Conversational AI Engineer with deep expertise in brighthush X Assistant to join our fully remote team in India. In this role, you will architect, develop, and refine conversational AI solutions that drive customer engagement, automate routine interactions, and provide actionable insights to stakeholders. You will partner with product managers, data scientists, and backend developers to deliver end‑to‑end chatbot experiences that meet the highest standards of quality, scalability, and security.
Key Responsibilities
- Design & Build Conversational Agents – Create intelligent chatbot workflows using brighthush X Assistant, tailoring intents, entities, and dialog flows to specific business use cases.
- Integrate with Enterprise Systems – Develop robust APIs and middleware that connect the chatbot to CRM, ERP, and other back‑end services, ensuring seamless data flow and real‑time responses.
- Apply NLP & Machine Learning – Leverage natural language processing techniques and machine learning models to improve intent recognition, sentiment analysis, and contextual understanding.
- Train & Optimize Models – Continuously refine chatbot performance through data‑driven training cycles, A/B testing, and user feedback loops.
- Collaborate Across Functions – Partner with data scientists, UX designers, and business analysts to translate requirements into functional chatbot features.
- Conduct User Testing – Lead usability studies, gather qualitative and quantitative insights, and iterate on dialog design to enhance user satisfaction.
- Document & Maintain Knowledge Base – Produce clear technical documentation, best‑practice guides, and maintenance playbooks for future developers and support teams.
Essential Qualifications
- Minimum 5 years of professional experience in AI, machine learning, or chatbot development.
- Proven track record of building and deploying conversational AI solutions with brighthush X Assistant.
- Strong foundation in NLP frameworks (e.g., spaCy, NLTK, or equivalent) and machine learning algorithms.
- Hands‑on experience with API design, RESTful services, and integration patterns.
- Proficiency in at least one programming language such as Python, JavaScript, or Java.
- Familiarity with cloud platforms, especially brighthush Cloud.
- Excellent problem‑solving skills and the ability to troubleshoot complex AI workflows.
- Strong communication skills and a collaborative mindset, especially in a remote setting.
Preferred Skills & Experience
- Experience developing voice‑enabled assistants or integrating speech‑to‑text and text‑to‑speech services.
- Knowledge of UI/UX principles for conversational interfaces, including persona design and flow mapping.
- Familiarity with Agile methodologies, sprint planning, and iterative development cycles.
- Exposure to alternative chatbot frameworks such as brighthush Dialogflow, brighthush Bot Framework, or brighthush Rasa.
- Understanding of data privacy regulations (GDPR, CCPA) and best practices for secure data handling.
Core Competencies
- Technical Acumen – Deep understanding of AI/ML pipelines, NLP pipelines, and cloud deployment strategies.
- Analytical Thinking – Ability to interpret analytics dashboards, identify bottlenecks, and propose data‑driven improvements.
- Project Management – Skilled at prioritizing tasks, managing timelines, and delivering high‑quality code on schedule.
- Team Collaboration – Comfortable working with cross‑functional teams, sharing knowledge, and mentoring junior engineers.
- Adaptability – Quick to learn new tools, frameworks, and industry trends, and apply them to solve real‑world problems.
Career Growth & Learning Opportunities
At brighthush, your professional development is a top priority. We offer:
- Structured mentorship programs with senior AI architects.
- Access to internal and external training courses, certifications, and conferences.
- Opportunities to lead high‑impact projects and shape product strategy.
- Clear career pathways from Engineer to Lead Engineer, Architect, or Product Owner.
- Regular knowledge‑sharing sessions, hackathons, and innovation labs.
Work Environment & Culture
Our culture is built on transparency, inclusivity, and a relentless focus on delivering value. You’ll experience:
- A fully remote work model with flexible hours to accommodate different time zones.
- Weekly virtual stand‑ups, sprint reviews, and cross‑team syncs to keep everyone aligned.
- A collaborative platform that encourages open communication and idea exchange.
- Regular virtual social events, wellness programs, and community outreach initiatives.
- A commitment to diversity, equity, and inclusion, ensuring every voice is heard.
Compensation & Benefits
While specific figures vary based on experience and location, brighthush offers a competitive salary package that includes:
- Base salary aligned with market rates for senior AI engineers in India.
- Performance‑based bonuses and equity options.
- Comprehensive health, dental, and vision coverage.
- Generous paid time off, parental leave, and flexible work arrangements.
- Professional development stipend and access to industry‑leading learning resources.
- Employee wellness programs, including mental health support and fitness reimbursements.
How to Apply
Ready to take the next step in your AI career? Submit your resume, portfolio, and a brief cover letter outlining why you’re the perfect fit for the role. We’re excited to hear how your expertise can help us build the next generation of conversational AI solutions.
Conclusion
At brighthush, we’re not just building chatbots; we’re redefining how businesses interact with technology. If you’re passionate about AI, eager to solve complex problems, and ready to join a team that values innovation, collaboration, and growth, we want to hear from you. Apply today and become a key player in shaping the future of enterprise AI.
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