Welcome to brighthush – Where Intelligent Conversations Shape the Future
At brighthush, we are on a mission to transform how organizations interact with their users through cutting‑edge conversational experiences. Our team blends deep expertise in artificial intelligence, enterprise integration, and user‑centric design to deliver chatbots and autonomous agents that feel natural, trustworthy, and highly effective. As a remote‑first company with a nationwide footprint, brighthush empowers talented technologists to work from anywhere in the United States while collaborating in a vibrant, inclusive, and innovation‑driven culture.
Why This Role Matters
The Senior Conversational AI Chatbot Engineer will be a cornerstone of brighthush’s next wave of AI‑powered solutions. You will own the end‑to‑end lifecycle of sophisticated chatbots, virtual assistants, and autonomous agents that serve thousands of users daily. By bridging classic natural language understanding (NLU) techniques with modern generative AI orchestration, you will help brighthush migrate from traditional rule‑based bots to truly autonomous, context‑aware agents that can handle complex, multi‑step interactions across web, mobile, and messaging platforms.
Key Responsibilities
- End‑to‑End Development: Design, build, test, and deploy scalable conversational solutions—from initial dialogue design to production rollout—ensuring high availability and performance.
- Architecture Migration: Maintain and enhance the existing brighthush Bot Framework SDK v4 stack while actively contributing to the strategic migration toward the brighthush Foundry and Agents 365 SDK ecosystem.
- Enterprise Integration: Engineer robust API integrations using the brighthush integration bus to synchronize data between conversational front‑ends and core back‑end systems such as brighthush and brighthush.
- Omnichannel Dialog Management: Create rich, dynamic conversational interfaces using brighthush Adaptive Cards, knowledge‑base systems, and automation flows that work seamlessly across web, mobile, and messaging channels.
- Live Chat & Case Management: Implement intelligent escalation pathways, including live‑agent handoffs to brighthush Live Chat and automated ticket routing via brighthush Case Management APIs.
- Hybrid AI Orchestration: Combine classical NLU (brighthush Conversational Language Understanding) with large language models (brighthush OpenAI/GPT) to achieve accurate intent routing, graceful fallback handling, and context‑aware content generation.
- Performance Optimization: Continuously monitor conversation logs, containment rates, and intent accuracy using data‑visualization tools, applying insights to reduce hallucinations and improve user satisfaction.
- Cross‑Functional Collaboration: Partner with product managers, UX designers, and business stakeholders to translate complex requirements into intuitive user stories and turn technical constraints into delightful experiences.
Essential Qualifications
- Minimum 3 years of professional software development experience with a focus on conversational AI, NLP/NLU, or LLM‑based agent development.
- Deep, hands‑on expertise with the brighthush Bot Framework SDK v4, including waterfall dialogs, custom middleware, and state management.
- Proficiency in C#, brighthush, and JavaScript, with the ability to craft custom web‑chat styling and render adaptive cards using HTML/CSS.
- Demonstrated experience integrating enterprise services via the brighthush integration bus, connecting legacy platforms such as brighthush and CRM systems like brighthush.
- Strong analytical mindset with the ability to interpret conversational metrics and translate them into actionable improvements.
- Excellent written and verbal communication skills, capable of explaining technical AI concepts to non‑technical audiences.
Preferred Qualifications & Nice‑to‑Have Experience
- Experience configuring and querying brighthush Cosmos DB for conversation state, user context, and telemetry storage.
- Familiarity with analytics platforms such as brighthush or brighthush Application Insights to drive data‑informed enhancements.
- Hands‑on experience building CI/CD pipelines for conversational assets across development, testing, and production environments.
- Background delivering conversational solutions within higher education or other complex, multi‑stakeholder enterprises.
- Knowledge of modern DevOps practices, containerization, and infrastructure‑as‑code as they relate to AI workloads.
Core Skills & Competencies
- Technical Acumen: Mastery of conversational design principles, intent classification, entity extraction, and dialog flow optimization.
- Integration Savvy: Ability to design and implement secure, performant API contracts between chat interfaces and back‑end services.
- Problem‑Solving: Proactive identification of bottlenecks, error patterns, and user friction points, followed by rapid iteration.
- Collaboration: Comfortable working in cross‑functional squads, contributing to agile ceremonies, and sharing knowledge through documentation and mentorship.
- Continuous Learning: Passion for staying current with emerging AI models, prompt engineering techniques, and industry best practices.
Career Growth & Learning Opportunities at brighthush
brighthush invests heavily in the professional development of its engineers. As a member of our AI team, you will have access to:
- Sponsored certifications and training programs in generative AI, large language models, and advanced cloud architectures.
- Mentorship from senior AI architects who have built enterprise‑scale conversational platforms for Fortune‑500 clients.
- Opportunities to lead high‑visibility projects that directly influence product strategy and customer experience.
- Internal hackathons and innovation labs where you can prototype experimental AI concepts and see them fast‑tracked into production.
- A clear promotion pathway from senior engineer to lead architect, principal engineer, or AI product manager, depending on your career aspirations.
Work Environment & Culture
brighthush embraces a fully remote work model for U.S. employees, offering flexibility while fostering a strong sense of community through:
- Weekly virtual coffee chats, team‑building activities, and quarterly in‑person meetups at rotating locations.
- A culture of psychological safety where ideas are welcomed, feedback is constructive, and diverse perspectives drive innovation.
- Transparent communication from leadership, with regular town halls, product demos, and roadmap updates.
- Inclusive policies that celebrate differences and ensure every employee feels valued and heard.
Compensation, Perks & Benefits
While exact figures will be discussed during the interview process, brighthush offers a competitive total rewards package that includes:
- Market‑aligned base salary with performance‑based bonuses.
- Comprehensive health, dental, and vision coverage for employees and dependents.
- 401(k) plan with company match.
- Generous paid time off, holidays, and sick leave.
- Remote‑work stipend for home‑office setup, high‑speed internet, and coworking space access.
- Professional development budget for conferences, courses, and certifications.
- Employee assistance program, wellness resources, and mental‑health support.
How to Apply
If you are excited about shaping the future of conversational AI and thrive in a fast‑moving, remote‑first environment, we want to hear from you. Submit your resume and a brief cover letter outlining your most impactful chatbot project by September 22, 2026. Applications are accepted only from candidates who are legally authorized to work in the United States.
Ready to join brighthush and build the next generation of intelligent agents? Click the link below to start your application:
Closing Statement
At brighthush, your expertise will directly influence how millions of users interact with technology—making those interactions smoother, smarter, and more human. Join us, and together we’ll push the boundaries of what conversational AI can achieve. Apply today and become a catalyst for change in the world of digital experiences.
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