DESCRIPTION & REQUIREMENTS
On behalf of ACAS we are looking for a Senior Content Designer (Outside IR35) for an initial 5 month contract. Remote working.
ACAS is looking for an experienced Senior Content Designer to lead content design work across its digital services.
You will design clear, accessible and effective user experiences through content. This includes understanding user needs, mapping journeys, creating and testing content. You will lead complex content design work from discovery through to delivery and iteration. You will manage relationships, timelines and content design processes. You’ll make evidence-based design decisions, and help the team maintain high standards. You will work closely with subject matter experts, user researchers, other content designers and other digital colleagues. ACAS content is co-created with subject matter experts, reviewed by other content designers, tested with users and iterated using evidence.
As a Senior Content Designer your main responsibilities will be to:
Lead content discovery, using user research, analytics, feedback and other evidence to understand and prioritise user needs
Map end-to-end user journeys and identify how content can help users complete tasks and take the right next step
Create content plans, prototypes and structured content before detailed writing begins
Write and edit complex information in plain English, following Acas style, content patterns and writing standards
Design content as part of the overall user experience, including page structure, navigation, interactions and calls to action
Co-create content with subject matter experts, while maintaining responsibility for content design and the user experience
Plan for user testing and work with user researchers to define scenarios and problem statements
Design and publish accessible, user-centred content that meets WCAG accessibility standards and supports diverse user needs
Work openly by sharing drafts, decisions, evidence and updates with the team and stakeholders through sprint reviews and team Slack channels, while working with subject matter experts to develop accessible, user-centred content
Essential:
Leading content design work on complex digital services
Using research, analytics and other evidence to define user needs, map user journeys and design content across end-to-end services
Writing complex, sensitive, legal or technical information in plain English, applying style guides, content patterns and structured content principles
Designing accessible web content to WCAG 2.2 Level AA
Using content management systems and reading and writing basic HTML and CSS
Working in an agile, multidisciplinary digital team
Co-creating content with subject matter experts while managing complex stakeholder relationships and resolving differences of opinion
Desirable:
Working on government or public sector digital services, including application of the Government Service Standard
Designing employment, legal, regulatory or other complex public information and translating specialist subject matter into user-centred content
Information architecture, findability and content design for search behaviour
Using web analytics and search performance data, including Google Analytics
Contributing to design systems, user interface guidance or reusable content patterns
Please be aware that this role can only be worked within the UK and not Overseas.
Disability Confident
As a Disability Confident employer, ACAS encourage applications from disabled and neurodivergent candidates. Applications from candidates who identify as having a disability and meet the essential criteria for the role will be prioritised for review. Where application volumes are high, additional role-specific and desirable criteria may be applied as part of the shortlisting process which may include holding active security clearance.
Armed Forces commitment
As a signatory of the Armed Forces Covenant, ACAS welcome applications from veterans, service leavers, reservists and military spouses or partners. Applications from eligible candidates who meet the essential criteria for the role will be prioritised for review. Where application volumes are high, additional role-specific and desirable criteria may be applied as part of the shortlisting process which may include holding active security clearance.
GENERAL INFORMATION
Posting ID
PIP11933
Type of employment
Contract
Organisation
Public Sector Resourcing
Contract duration
5 Months
Location
UK Wide
Workplace Type
Remote