Guild Mortgage Company, closing loans and opening doors since 1960. As a
mortgage banking firm we are dedicated to serving the homeowner/buyer. Our goal
is to provide affordable home financing for our customers, utilizing the best
terms available while providing a level of professionalism and service
unsurpassed in the lending industry.
Position Summary
The Senior Compliance Analyst plays an important role in the organization by
supporting Guild Mortgage's Origination division through a broad range of
compliance activities, including complaint management, regulatory examinations,
compliance monitoring, regulatory research and compliance advisory support.
Working under minimal supervision, this role independently manages formal
complaints, supports and facilitates state, federal, investor, and agency
examinations, and assists in the design and execution of risk-based and other
compliance monitoring reviews.
Compensation
This role is an exempt position with a targeted salary range of $67,000 to
$90,000 annually.
Compensation at Guild is influenced by a wide array of factors including but not
limited to local and federal minimum wage requirements, education, level of
experience, and applicant’s geographical location.
Essential Functions
Independently investigate, analyze, and manage a high volume of formal
complaints involving origination operations. Serve as needed as a backup for
servicing related formal complaints.
Provide clear, concise, and well supported written responses and
communications to regulators, investors, executives, customers and other
stakeholders. Perform root cause analysis to determine whether complaints,
examination findings, or monitoring results represent isolated events or
systemic compliance risk.
Coordinate and facilitate state, federal, agency, GSE, and investor
examinations, including document production, response coordination, issue
tracking, and remediation.
Manage multiple examinations and complaint matters concurrently while
consistently meeting time sensitive regulatory deadlines.
Design, develop, implement, maintain, and continuously enhance risk-based and
other compliance monitoring reviews.
Develop testing methodologies, sampling approaches, workpapers, reporting
templates, and executive summaries for monitoring activities.
Perform transactional testing, analyze results, communicate findings, and
corrective actions.
Research and interpret regulatory requirements to support complaints,
examinations, compliance monitoring, and other assigned compliance
activities.
Review regulatory changes applicable to assigned job functions and implement
required process updates as directed by management.
Prepare executive summaries, trend analyses, examination updates, monitoring
reports, and briefing materials for senior leadership.
Identify opportunities to strengthen compliance controls, improve processes,
and enhance the Compliance Management System.
Escalate material compliance risks appropriately and perform other duties as
assigned.
Qualifications
Bachelor’s degree in business, Finance, Legal Studies, or related field to
the position, preferred.
A combination of education and experience may be considered in lieu of the
Bachelor’s degree.
Minimum five years' experience in mortgage compliance.
Ability to organize and manage multiple priorities simultaneously.
Strong interpersonal and customer service skills.
Must be able to handle confidential matters with discretion.
Exceptional writing skills with the ability to produce concise, persuasive,
and regulator-ready complaint responses, examination narratives, executive
summaries, and analytical reports.
Strong critical thinking and sound judgment to evaluate complex facts,
identify root cause, and develop practical, risk-based recommendations.
Excellent organization and time management with the ability to manage
numerous concurrent complaints, examinations, monitoring reviews, and special
projects.
Ability to design and mature compliance monitoring programs and testing
methodologies.
Executive presence and the ability to communicate effectively with
regulators, executives, attorneys, auditors, and operational leadership.
Commitment to providing exceptional service through professionalism,
responsiveness, effective communication, and collaborative problem-solving
across customers, regulators, business partners, and leadership.
Excellent verbal and written communication skills required.
Highly organized and detail-oriented; ability to work in a fast-paced,
metrics-driven environment required.
Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative
cloud-based programs, and third-party software applications required.
Commitment to company
Customer Service - Proactive attention to each person
Integrity - Do and say what's right
Respect - Treat others with dignity
Collaboration - Listen and work together
Learning - Seek knowledge and strive for improvement
Excellence – Deliver the unexpected
Supervision
Job Scope: Responsible for understanding the department/functional area
objectives and goals and how own job contributes to achievement of these
goals; may contribute insights and ideas on policies, processes, procedures,
and efficiency; may recommend changes and enhancements based on analysis and
evaluation of circumstances
Complexity: Problems encountered are often complex and may involve
significant resource coordination and availability, evaluating and resolving
discrepancies with data, analyses, processes, etc. using own expertise and
judgment
Impact: Decisions and actions primarily impact own work with moderate impact
on peers in their area; contributes as team member rather than leader
Interaction/Supervision: Works under broad direction with considerable
latitude for independent actions; guided by professional standards, desired
outcomes and unit/project/program specifications
Requirements
Physical: Work is primarily sedentary; mobility in an office setting.
Manual Dexterity: Ability to operate standard office equipment and keyboards.
Audio/Visual: Regularly required to accurately perceive, distinguish and
interpret information received visually and through audio; e.g., words,
numbers and other data broadcasted aloud/viewed on a screen, as well as print
and other media.
Environmental: Office environment – moderate noise, no substantial exposure
to adverse environmental conditions.
Travel: 5% or less
Mental: This role requires effective adaptation to workplace stressors,
including customer service complaints, security responsibilities, and
competing priorities.
Schedules: Work is primarily performed during the business week, Monday -
Friday; occasional night or weekend may be necessary.
Guild offers a pleasant work environment, competitive compensation and excellent
benefits package; including medical, dental, vision, life insurance, AD&D, LTD
and 401(k) with employer match.
Guild Mortgage Company is an Equal Opportunity Employer.
REQ#: SENIO018439
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