This is a senior technical claims role responsible for handling and examining
large, complex losses across casualty, professional liability, medical
malpractice, construction liability, and cyber lines. This is a remote position.
The role manages active litigation files, directs defence and coverage counsel,
develops litigation strategy, and provides technical guidance to examiners and
adjusters on complex coverage issues, coverage correspondence, and claim
resolution strategy. This position does not supervise staff; however, it is
expected to serve as a senior resource and escalation point for complex
litigation and coverage matters.
RESPONSIBILITIES
Handle and examine large, complex, and high-exposure claims across casualty,
professional liability, medical malpractice, construction liability, and
cyber lines of business.
Review claim facts, policy wording, coverage positions, liability, damages,
reserves, litigation status, and resolution options.
Identify coverage, defence, indemnity, quantum, and reputational issues
requiring escalation or client consultation.
Manage litigated files from assignment through resolution, includingstrategy,
budgets, discovery, mediation, arbitration, pre-trial, trial preparation,
settlement, and closing documentation.
Select, assign, instruct, and direct defense and coverage counsel, ensuring
legal strategy is aligned with policy obligations, client expectations, and
claim resolution goals.
Review pleadings, legal opinions, defence plans, coverage opinions, mediation
briefs, settlement recommendations, and litigation budgets.
Monitor legal spend, counsel performance, reporting quality, and compliance
with client guidelines.
Prepare, review, and support complex coverage analyses, reservation of rights
letters, coverage position letters, denial letters, and related coverage
correspondence.
Assist examiners and adjusters with complex coverage questions, strategic
file direction, litigation risk assessment, and client reporting.
Promote consistency, clarity, and technical quality in coverage
communications and litigation management practices.
Direct further investigation where required and ensure relevant information
is obtained, assessed, and documented.
Evaluate liability, causation, damages, coverage, indemnity exposure,
litigation risk, and settlement value.
Develop and maintain disposition plans, reserve recommendations, and
resolution strategies that reflect claim facts, policy wording, legal advice,
and client requirements.
Negotiate or direct negotiation of settlements through counsel, brokers,
insureds, claimants, and other stakeholders as appropriate.
Maintain accurate claim file documentation, diary management, bordereaux
entries, client systems, and internal claim systems.
Provide timely, clear, and technically sound reports to clients, Lloyd's
market participants, brokers, insurers, and internal stakeholders.
Ensure compliance with Lloyd's market expectations, client programs, service
standards, regulatory requirements, privacy obligations, and internal
procedures.
Review and approve legal accounts, time records, expenses, and related claim
costs in accordance with authority levels and client guidelines.
Interact professionally with clients, Lloyd's market stakeholders, brokers,
insureds, claimants, counsel, experts, and internal claim teams.
Respond to complex inquiries, explain claim strategy and coverage positions,
and support strong client relationships through timely communication and
technical credibility.
Participate in claim reviews, market meetings, mediations, arbitrations,
examinations for discovery, pre-trial conferences, and other litigation or
dispute resolution events as required.
Upholds the Crawford Code of Conduct at all times.
Participates in special projects or performs other duties as requested.
QUALIFICATIONS
Education Requirements
Minimum
Bachelor's Degree in Insurance, Risk Management, Business Administration,
Law, or a related field.
Equivalent combinations of education, specialized training, and relevant
industry certifications will be considered.
Experience Requirements
Minimum: 10 Years
Extensive claims handling experience, including exposure to litigation
management and complex casualty claims.
Demonstrated expertise in one or more specialty lines, including:
Professional Liability
Medical Malpractice
Construction Liability
Cyber Liability
Proven experience managing complex, high-exposure claims from investigation
through resolution.
Experience directing defense counsel and coverage counsel, reviewing legal
opinions, and developing litigation strategies.
Strong background in managing legal spend, claim reserves, settlement
negotiations, and risk assessment.
Ability to analyze coverage issues and make sound liability and claim
resolution decisions.
Experience collaborating with internal stakeholders, brokers, underwriters,
and external legal partners.
Experience working with Lloyd's market business, delegated authority
arrangements, Managing General Agents (MGAs), insurers, brokers, or specialty
market clients preferred.
Demonstrated ability to effectively prioritize and manage multiple complex
claims in a fast-paced environment while maintaining regulatory and
contractual compliance.
#LI-CD1
At Crawford, your work has purpose. Every claim represents a person facing a
difficult moment, and the support we provide helps restore lives, businesses,
and communities.
We empower employees to grow, lead, and innovate in careers that make a real
difference. If you’re looking to build your future with an industry leader while
doing meaningful work, Crawford offers the opportunity to do both.
With employees in more than 70 countries, we combine global reach with a shared
culture grounded in purpose, values, and collaboration. Learn more at
www.crawco.com [https://www.crawco.com/]
Why Crawford?
Our total rewards package is designed to support your well-being, recognize your
contributions, and help you keep growing. In addition to competitive
compensation, we offer:
Performance-based pay and incentive plans that recognize excellence.
Retirement savings options, including pension, group RRSP, TFSA, and an
Employee Stock Purchase Plan.
Benefits that support your financial, physical, and mental well-being.
Flexible work options that support work-life balance, including shortened
work weeks, phased retirement, and generous time away.
Training, development, and scholarship programs that support continuous
learning, career growth, and education at various career stages.
Additional support, including home office allowance, employee referral
bonuses, relocation support where applicable, and corporate discounts.
Paid volunteer time and sustainability initiatives that help give back to the
communities where we live and work.
A culture built on respect, collaboration, inclusion, and entrepreneurial
spirit.