Senior Collections Analyst, SSC
About Arclin:
You can find Arclin everywhere. Our technologies make homes and transportation
safer, help crops flourish, keep water clean, protect first responders and
members of the military, and preserve the purity of essential pharmaceuticals.
These vital, everyday products can't fail, and we’re here to give the world an
extra layer of performance and peace of mind.
With ~4,000 team members across more than 30 global manufacturing facilities, we
operate with the scale to make a global impact and the agility to solve complex
challenges at the molecular level. Rooted in scientific discovery and
innovation, Arclin’s materials redefine performance across industries - from
Firepoint®’s patented intumescent technology that helps stall flames and save
lives to the iconic Kevlar® and Nomex® brands trusted to protect those who
serve, strengthen aerospace and industrial systems, and perform where
reliability and safety are top of mind.
As we expand our mission‑critical materials portfolio and shape the next era of
performance technologies, we’re looking for people who want to grow, lead, and
solve the challenges others can’t. Together, we’ll advance the innovations that
keep the world moving. Because at Arclin, our people are truly Vital Beyond
Measure.
About The Role:
As a rapidly growing global manufacturing company focused on operational
excellence, digital transformation, and scalable business processes. As we
continue to expand through organic growth, acquisitions, and enterprise-wide
standardization initiatives, we are transforming our operations through SAP
S/4HANA and strengthening our teams.
To support this transformation, we are seeking a full-time, Sr. Collections
Analyst to improve collections discipline, reduce past-due exposure,
strengthening customer account visibility, and support standardized AR processes
in a Shared Services environment.
The Sr. Collections Analyst will manage complex B2B collections activity,
account reconciliations, customer follow-up, and aging analysis in support of
improved cash flow, reduced past-due balances, and stronger portfolio
management.
Key Responsibilities
Collections Management
Manage an assigned portfolio of strategic customer accounts and monitor
outstanding balances.
Perform high-volume B2B collections through phone, email, and written
correspondence while maintaining positive customer relationships.
Strategically reduce past-due balances and improve Days Sales Outstanding
(DSO).
Review aging reports and prioritize collection efforts based on risk and
exposure.
Reporting & Analysis
Track payment commitments and follow-up to ensure timely receipt.
Document all customer interactions and maintain accurate notes in SAP
S/4HANA.
Perform collections analysis to identify trends and gaps.
Assist AR leadership with documentation and enhancement of collections
processes and procedures.
Cross-Functional Collaboration
Build and maintain professional relationships with sales, customer service,
finance, and shared services.
Communicate professionally with customers about outstanding balances and
disputes.
Skills
Strong analytical and problem-solving skills with keen attention to detail
Proven ability to resolve complex customer account issues and disputes
Proficiency in Microsoft Office, including Outlook, Word, and Excel
(PivotTables, XLOOKUP/VLOOKUP, reporting)
Strong communication and negotiation skills with customers and internal
stakeholders.
Experience with collection automation and workflow tools preferred.
Ability to manage multiple priorities and drive results in a fast-paced
environment.
Qualifications
Education
Bachelor's degree in Finance, Accounting, Business Administration, or related
field required.
Experience
4+ years of AR or collections experience, including at least 2 years of
progressively increasing responsibility, required
Experience working with SAP, S/4HANA, JDE, HighRadius, BlackLine, or similar
platforms