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SPECIFIC DUTIES AND RESPONSIBILITIES |
- Manage and troubleshoot cloud networks connecting GCP, Microsoft Azure, and partner carriers such as Equinix and Telnyx. - Maintain minimal network latency (<50ms) and keep hybrid transit lines clear.
- Provision Private Service Connect (PSC) pathways to securely link Gemini Enterprise Agents with internal customer databases. - Achieve 100% data insulation and prevent unauthorized network data exfiltration.
- Draft, review, and test declarative Terraform scripts to automate standard network configurations. - Ensure zero manual configuration drift within critical production layers.
- Utilize GCP Network Intelligence Center to run connectivity tests, analyze routing topologies, and evaluate packet health. - Proactive detection of routing loops, latency spikes, or dynamic BGP route drops.
- Set up and manage global application load balancers to distribute conversational traffic safely. - Guarantee zero downtime during massive traffic scale-ups or sudden regional outages.
- Write and refine Cloud Armor rule sets, access control lists, and cloud firewall parameters. - Ensure complete protection against external DDoS attacks and unauthorized network incursions.
- Participate in daily standups and engineering syncs with cloud architects, SREs, and conversational AI specialists. - Seamless deployment synchronization and rapid resolution of platform-wide blockages.
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COMPETENCIES |
Core Competencies (Must-have Competencies)
- GCP Network Engineering Expertise - Ability to design and manage cloud networking services to ensure reliable and scalable infrastructure
- Cloud Network Certification Knowledge - Ability to apply certified networking principles to support enterprise-grade cloud environments
- AI Platform Network Integration - Ability to configure and support secure network connectivity for AI and contact center platforms
- Hybrid and Multi-Cloud Connectivity - Ability to design and manage routing across multiple cloud providers and external carriers
- Infrastructure as Code (Terraform) - Ability to automate infrastructure provisioning to ensure consistency, scalability, and compliance
Complementary Competencies (Good-to-have Competencies)
- Stakeholder Collaboration - Ability to work effectively with cross-functional teams to ensure seamless integration and delivery
- Technical Communication - Ability to translate complex technical concepts into clear, business-friendly language
- Container Networking - Ability to manage networking within containerized environments to support application deployment
- Voice Network Optimization - Ability to optimize network configurations to ensure high-quality real-time voice communication
- Task Prioritization - Ability to manage multiple priorities effectively while maintaining focus on critical network operations
- Autonomous Problem Solving - Ability to independently analyze and resolve complex technical issues
- Proactive Risk Management - Ability to identify potential system risks and implement preventive solutions
- Code-First Discipline - Ability to follow structured infrastructure processes using code-based management approaches
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QUALIFICATIONS |
Educational Qualification/s
- Bachelor’s Degree in Computer Science, Engineering, or a related quantitative field
- Active and verified Google Professional Cloud Network Engineer certification
Professional Qualification/s
- 3+ years of experience in GCP networking including VPCs, Shared VPCs, Private Service Connect, Cloud DNS, Cloud NAT, and Cloud Armor
- 3+ years of experience in hybrid and multi-cloud network design including BGP routing, Equinix Fabric, and ExpressRoute
- 3+ years of experience using Terraform for infrastructure automation
- 1+ year of experience with Google Contact Center AI (CCAI), CCAIP, and Gemini Enterprise platforms
- Experience managing SIP trunking and telco integrations including Telnyx and Twilio
- Proven experience in network monitoring, troubleshooting, and performance optimization
- Strong analytical, problem-solving, and communication skills for complex technical environments
Work Conditions
- Work Schedule: Golden Hours, Monday to Friday (aligned to 4AM ET to 1PM ET coverage)
- Location: GCC Philippines (applicable among global delivery centers)
- Overtime/On-call: May be required based on operational needs and network support requirements
Bachelor's degree required; Google Professional Cloud Network Engineer certification; 3+ years GCP networking and hybrid/multi-cloud experience; Terraform, BGP, Equinix/ExpressRoute, contact center AI and telco integrations experience.
Key Responsibilities
- managing networks
- automating infrastructure
- ensuring security
Skills & Tools
GCP, Microsoft Azure, Equinix, Telnyx, Private Service Connect (PSC), Terraform, GCP Network Intelligence Center, Cloud Armor, Cloud DNS, Cloud NAT, BGP, ExpressRoute, Google Contact Center AI (CCAI), CCAIP, Gemini Enterprise, Twilio, SIP
Job Details
- Category: Information Technology
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Manila or Philippines
- Languages: English
About Quantrics
A technology company providing cloud networking and IT services for global delivery centers. — Industry: Information Technology