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About brighthush
brighthush is a forward‑thinking cloud services provider that empowers enterprises to accelerate digital transformation through managed services, cybersecurity, and hybrid cloud solutions. With a proven track record of double‑digit growth, brighthush is committed to delivering a customer‑obsessed experience that drives measurable business outcomes. Our team thrives on collaboration, innovation, and a relentless focus on customer success. If you’re passionate about cloud technology, enjoy building lasting relationships, and want to shape the future of cloud adoption, brighthush is the place for you.
Position Overview
We are looking for a Senior Cloud Customer Success Manager to lead our Cloud Solution Partner (CSP) program. In this role, you will be the trusted advisor for our most strategic clients, ensuring they extract maximum value from their cloud investments. You will partner with cross‑functional teams to drive adoption, optimize costs, and deliver exceptional service that keeps customers delighted and loyal.
Why brighthush?
- Work with a high‑growth, mission‑driven organization that values innovation.
- Collaborate with industry experts across cloud, security, and digital transformation.
- Enjoy a flexible, remote‑first culture that supports work‑life balance.
- Benefit from continuous learning opportunities, including certifications and training.
- Receive a competitive compensation package with performance bonuses and equity.
Key Responsibilities
As the CSP Program Lead, you will own the end‑to‑end customer journey from onboarding to expansion. Your day‑to‑day activities will include:
- Customer Business Reviews: Conduct quarterly reviews focused on cloud utilization, cost optimization, and strategic roadmap alignment.
- Operational Leadership: Collaborate with peers and senior leaders to refine CSP processes, tools, and reporting frameworks.
- Escalation Management: Act as the primary liaison between customers, brighthush, and third‑party vendors to resolve tickets and ensure timely resolution.
- Trusted Advisor: Build and maintain deep, consultative relationships with key stakeholders, positioning yourself as the go‑to expert on cloud strategy.
- Documentation & Governance: Create and maintain comprehensive checklists, SOPs, and policy documents that support compliant, best‑practice deployment.
- Performance Metrics: Define, track, and report on KPIs and SLAs that drive customer satisfaction and program health.
- Post‑Sales Relationship Ownership: Own the entire post‑sales lifecycle, from onboarding to renewal and expansion.
- Thought Leadership: Represent brighthush at industry events, webinars, and client workshops to showcase our CSP capabilities.
Essential Qualifications
- 1–2 years of experience in Customer Success, Consulting, Business Development, or a related role focused on cloud services.
- Strong understanding of public cloud billing and licensing models (AWS, Azure, or equivalent).
- Hands‑on experience with AWS Management Console and Azure Portal.
- Bachelor’s degree in Business, Technology, or a related field; a master’s degree is a plus.
- Demonstrated ability to optimize workflows and implement process improvements.
- Excellent problem‑solving skills, both technical and business‑oriented.
- Exceptional interpersonal skills, including coaching, mentoring, and presentation abilities.
- Proven track record of managing competing priorities and delivering results under tight deadlines.
- Willingness to obtain FinOps Practitioner Certification or similar credentials.
Preferred Qualifications
- Experience leading a CSP or similar partner program.
- Prior exposure to enterprise‑scale cloud migrations and multi‑cloud environments.
- Knowledge of cloud cost‑management tools such as CloudHealth, Cloudability, or similar.
- Experience working with SaaS and IaaS vendors to negotiate contracts and manage SLAs.
- Strong analytical skills with proficiency in Excel, Power BI, or Tableau.
- Fluency in English; additional languages are a plus.
Skills & Competencies
- Customer‑Centric Mindset: Passion for delivering value and exceeding expectations.
- Strategic Thinking: Ability to translate business goals into actionable cloud strategies.
- Communication: Clear, concise, and persuasive communication across all levels.
- Project Management: Skilled at coordinating cross‑functional initiatives and meeting milestones.
- Analytical Acumen: Comfortable with data analysis to drive insights and recommendations.
- Adaptability: Thrives in a fast‑moving, evolving cloud landscape.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent and fostering continuous growth. As a Senior Cloud Customer Success Manager, you will:
- Progress to leadership roles such as CSP Program Director or Head of Customer Success.
- Gain exposure to senior executives and strategic decision‑making.
- Participate in cross‑departmental projects that shape our product roadmap.
- Access to industry‑leading training programs, including FinOps, AWS, Azure, and security certifications.
- Mentor junior team members and contribute to our internal knowledge base.
Work Environment & Culture
brighthush embraces a remote‑first culture that values flexibility, collaboration, and innovation. Our culture is built on:
- Transparency: Open communication channels and a flat hierarchy.
- Inclusivity: A diverse workforce that celebrates different perspectives.
- Continuous Improvement: Regular feedback loops and a focus on learning.
- Community Engagement: Volunteer programs and partnerships with local nonprofits.
Compensation & Benefits
While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:
- Base salary commensurate with market rates.
- Performance‑based bonuses tied to customer satisfaction and program metrics.
- Equity options to share in the company’s long‑term success.
- Comprehensive health, dental, and vision insurance.
- 401(k) plan with company match.
- Generous paid time off, including vacation, sick leave, and holidays.
- Professional development stipend and reimbursement for certifications.
- Flexible work hours and remote work options.
How to Apply
If you are ready to take your career to the next level and help shape the future of cloud adoption, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Senior Cloud Customer Success Manager role at brighthush.
Join brighthush Today
Become part of a team that is redefining how enterprises experience the cloud. Your expertise will directly impact our clients’ success and drive the growth of brighthush. Apply now and start your journey with us.
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