Renewable Energy Everywhere, For Everyone
We're a fast-growing market leader who envisions a world where renewable energy powers our economy and society. Shared and sustainable energy assets, such as solar and wind farms, are the key to this vision, where healthy, inexpensive energy changes the world in which we live. It is a tremendous challenge with huge social benefits, and it is also one of the greatest economic opportunities in the history of business. Building an industry takes commitment, hard work, and a willingness to work on the messy details. That is where we see our most valuable contribution. Ampion's platform enables the clean energy revolution by connecting consumers and clean energy providers. We enable consumers to support low-cost, renewable energy while providing the customers and revenue for the industry to thrive.
The Client Success Manager (CSM) is the client-facing owner of the account relationship within Ampion's Client Success organization, serving as the bridge between Ampion's underlying data and a client's business goals. The CSM turns reconciliation and site-performance data into clear, narrative insight, builds client capability through training and self-service resources, and shifts the relationship from reactively answering questions to proactively explaining account performance and demonstrating the platform's strategic value. The CSM works alongside the Business Analyst team — Client Success's Triage/Tier 1 support group — as the backend partner for escalations requiring deeper technical investigation.
Core Responsibilities
- Act as the primary interpreter of client-facing reports, transforming reconciliation data into clear, narrative-driven explanations of revenue realization and site performance for client questions or recurring report cycles
- Design and lead recurring training sessions for client stakeholders, building their ability to navigate the reporting portal, interpret their own data, and read key site health metrics independently over time
- Develop and maintain the client-facing knowledge base — FAQs, how-to guides, and process documentation — to keep messaging, processes, and service standards consistent across all client partners
- Own the client relationship's overall trajectory, shifting clients from reactive issue response toward proactive understanding of their account performance and positioning the platform as a strategic operating asset rather than a reporting utility
- Collaborate with the Business Analyst team to translate technical findings into strategic business outcomes for clients, and escalate issues that require utility-operations, SOP, or data-gathering expertise beyond what the CSM can resolve directly
- Lead deep-dive investigations into client-impacting issues in partnership with the Business Analyst team and other internal teams, capturing a clear fact pattern and ensuring swift resolution and transparent communication with the affected client
- Advise clients on how shifts in market policy or utility regulations will affect their bottom line, bridging the gap between market complexity and client impact
- Serve as the first point of contact for an assigned book of accounts, and help meet service-level standards for client response (including a one-business-day maximum for first response to client-raised issues)
Essential Attributes At Ampion, who you are as a person and professional is as important as the experiences you bring to the team. We have high expectations, which translate to a supportive set of colleagues and a rewarding culture.
- 5+ years of experience in Client Success Management, account management, or a related client-facing role, with a strong track record of understanding business needs and working directly with clients; prior experience in the energy/renewable energy industry is not required, though it would be a benefit
- Exceptional ability to distill complex, technical information into clear, compelling, and actionable narratives for non-technical stakeholders
- Strong aptitude for data analysis, pattern identification, and root cause analysis
- A passion for client education and success, building trust through transparency and expertise
- Ability to work effectively with the Business Analyst team, Product, and Operations to synthesize information and drive consistent, high-value client outcomes
- Proven experience managing client perception and driving strategic adoption of a B2B product
- Excellent written and verbal communication skills, comfortable communicating directly with clients
- Meticulous attention to detail with superb organizational skills
- Ability to work under pressure in a dynamic, fast-paced environment and manage multiple competing priorities
- Strong commitment to meeting SLAs and delivery dates, with a sense of urgency and accountability for keeping client-facing commitments on track
- Proficiency in G-Suite Workspace, Microsoft Office, and Salesforce
- Leadership experience preferred — prior exposure to managing or mentoring a Client Success/account team is a plus
- Bachelor's degree preferred, or equivalent experience
Salary requirements: 100K-150K Base Salary + Stock Options.
Equal Opportunity Ampion is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. We seek to be an inclusive community and actively encourage applications from candidates of all backgrounds and identities.
Interested in this job?
Please send your resume and cover letter to careers@ampion.net
5+ years client success or account management experience; strong data analysis and communication skills; proficiency in G-Suite Workspace, Microsoft Office, and Salesforce; leadership experience preferred; bachelor's degree preferred.
Key Responsibilities
- interpreting client reports
- leading training sessions
- managing client relationships
Skills & Tools
G-Suite Workspace, Microsoft Office, Salesforce
Job Details
- Category: Customer Service
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 100,000 – 150,000 / year
- Languages: English
About Ampion
A fast-growing market leader connecting consumers and clean energy providers to enable the clean energy revolution. — Industry: Information Technology