We are looking for a Senior Client Enablement Consultant to join the Client Enablement team in the United States. In this role, you will engage with customers throughout implementation and BAU to drive adoption of Opus 2’s Cases solution via both end-user and train-the-trainer training.
We require a smart, hardworking and driven individual who thrives in a fast-paced environment and can confidently deliver engaging technical training clearly and precisely and demonstrate an understanding of the legal workflows that Opus2 solutions support.
What you'll be doing
- Lead training sessions on the Opus 2 software ensuring participants can make full use of the solution.
- Support, and eventually lead, training workshops to include custom / ad-hoc training to end-clients.
- Create and adapt training content / materials required to deliver and support all educational activities.
- Organise and plan training sessions with clients to ensure their core needs are covered.
- Maintain a record of all client training including who has attended and how long the session lasted.
- Ensure client success and offer support after initial training has been conducted to build long-lasting relationships with clients.
- Record and review customer feedback captured during training, to pass feedback to necessary internal stakeholders, and close the loop by reverting to the original client with comments / resolutions.
- Deliver training to internal teams to include new solution areas and product enhancements and new features.
- Become a trusted advisor to our clients, and an advocate for Opus 2 and its software.
- Become a domain expert in solution areas, understand the competitive landscape and be able to articulate the benefits of the Opus 2 platform.
Requirements
What we're looking for in you
- 2+ years’ experience in a software training role.
- Previous work experience within LegalTech or a law firm is advantageous.
- Bright, engaging and thinks on their feet.
- Professional, courteous and confident communicator.
- Proactive and flexible attitude to work in a fast-paced software company.
- Extremely well organised.
- Ability to work on their own initiative.
- A good understanding of computer hardware and software.
Benefits
Opus 2 is a global leader in legal software and services, trusted partner of the world’s leading legal teams. All our achievements are underpinned by our unique culture where our people are our most valuable asset. Working at Opus 2, you’ll receive:
- 401k contribution.
- 21 days annual holidays, flexible working, and length of service holiday entitlement.
- Loyalty Share Scheme.
- Healthcare, Dental and Vision Insurance.
- Life, short-term and long-term disability Insurance.
- Calm and Mindfulness sessions.
- A day of leave to volunteer for charity work.
- Accessible and modern office space.
2+ years in software training, LegalTech or law-firm experience advantageous; strong communication, organization, initiative, and understanding of computer hardware and software.
Key Responsibilities
- leading training
- creating materials
- supporting clients
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Kansas City or United States
- Languages: English
Benefits
- Generous paid time off
- Retirement plan
About Opus 2
A provider of cloud-based legal software and services that connects people, case information and data throughout the lifecycle of a dispute. — Industry: Information Technology