Job Description:
• Handle moderate to high complexity claims involving material damage, property and/or liability lines of insurance
• Conduct phone and/or field investigations to determine liability and damages
• Attend and participate in legal proceedings as needed
• Identify and obtain statements from insureds, claimants and witnesses
• Explain benefits, coverages, fault and claims processes verbally or in writing
• Address moderate complexity coverage issues
• Evaluate and determine claim values using property, bodily injury and liability data
• Negotiate within settlement authority to resolve first- and third-party claims
• Update database production reports and document claim files using company systems including CACS, HUON, HOC and Guidewire
• Control expenses for areas of responsibility
• Verify, interpret and resolve coverage by gathering information on policy applicability
• Coordinate with internal and external departments
• Respond quickly to customer needs and problems
• Independently resolve claims within authority level
Requirements:
• Bachelor's degree or equivalent combination of education and experience preferred
• 7-9 years prior claims handling experience preferred
• 4-6 years Property, Auto, Casualty or relevant claims administration experience required
• Comprehensive knowledge of claims administration best practices and procedures
• Advanced knowledge of insurance, fault assessment, negligence and subrogation principles required
• Comprehensive understanding of building and vehicle repair procedures and third-party liability issues
• Advanced knowledge of Microsoft Office suite, general computer software and claims software
• Advanced organization and planning recognition skills required
• Advanced oral and written communication skills required
• Advanced interpersonal skills required
• Advanced leadership skills among peers required
• Proficiency and understanding of medical terminology and causality
• Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance issued by the state required
• Chartered Property Casualty Underwriter preferred
• Associate in Claims preferred
• An insurance/claims adjuster license may be required for claims administration in specific states
• Occasional travel to business meetings or conferences
Benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plans with company match
• Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)
• Incentive program based upon the achievement of organization, team and personal performance