Job Description:
• Provide day-to-day oversight and coordination of assigned caseload
• Ensure case elements and tasks are completed timely and cases move through the process as required
• Act as single point of contact for prior authorization and appeal processing communications
• Support patients, healthcare providers, field reimbursement representatives and other external stakeholders
• Serve as a patient advocate and resource while coordinating additional patient access services within program guidelines
• Serve as account manager for prescribers, providing case updates and resourceful information
• Interact with the client’s field team to share best practices, discuss territory trends, resolve escalations and address prescriber-related issues
• Perform quality checks on cases and report trends to leadership
• Maintain quality and production standards and comply with company, state and federal safety and environmental programs and procedures
• Troubleshoot complex cases across multiple disease states
• Report Adverse Drug Events experienced by patients in accordance with pharmaceutical requirements
• Recognize product quality complaints and forward caller/written information to a manufacturer
• Assist case managers with prior authorization and appeal requirements, process questions and escalations
• Support at-risk patients and prescribers to mitigate lapses in therapy
• Collaborate monthly with senior case managers, managers and the quality team to review quality trends and create process improvement initiatives
• Prepare and present team huddles and client presentations, with a minimum of one presentation per month
• Serve as a mentor and/or lead for other case managers
• Perform other duties as assigned
Requirements:
• Bachelor’s degree or six years of relevant working experience
• Five (5) or more years of relevant experience in pharmacy benefit management, specialty pharmacy or patient support/access (HUB) services preferred
• Three (3) or more years of relevant experience in pharmacy and/or medical benefit verifications, prior authorization and/or appeals required
• Medical Assistant, Social Worker or Senior Reimbursement Specialist experience preferred
• Proficient in Microsoft Office applications
• Knowledge of medical and claims processing terminology
• Excellent written/verbal communication to include providing clear instructions
• Must possess a strong critical thinking skillset along with the ability to multi-task
Benefits:
• Remote opportunities
• Competitive salaries
• Growth opportunities for promotion
• 401K with company match
• Tuition reimbursement
• Flexible work environment
• 20 Days PTO (Paid Time Off)
• Paid Holidays
• Employee assistance programs
• Medical, Dental, and vision coverage
• HSA/FSA
• Telemedicine (Virtual doctor appointments)
• Wellness program
• Adoption assistance
• Short term disability
• Long term disability
• Life insurance
• Discount programs