2+ years high-volume customer service; phone, live chat, and messaging support; healthtech or insurance experience; strong communication and organizational skills; US work authorization; remote in listed states.
Key Responsibilities
- delivering member support
- handling member escalations
- mentoring junior associates
Skills & Tools
Zendesk, Slack, Google Workspace
Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — United States or Arizona or District of Columbia or Delaware or Florida or Georgia or Hawaii or Illinois or Kansas or Massachusetts or Maryland or Maine or Michigan or Minnesota or Missouri or North Carolina or New Jersey or New Mexico or Nevada or New York or Ohio or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Virginia or Vermont or Washington or Wisconsin
- Salary: USD 55,000 – 65,000 / year
- Languages: English
Benefits
- 401k matching
- Retirement plan
- Generous parental leave
About Maven Clinic
The world's largest virtual clinic for women and families, providing end-to-end care programs and improving clinical outcomes. — Industry: Healthcare