Job Description:
• Coordinate and support non-clinical patient care activities
• Ensure patients receive timely services, follow-up, education, and assistance navigating care
• Address barriers and escalate concerns as needed
• Serve as a care coordination resource and team lead
• Provide guidance, training support, workflow support, and operational oversight
• Contribute to process improvement and efficient service delivery
• Maintain accurate patient records and documentation
• Support reporting and quality initiatives
• Ensure compliance with organizational, regulatory, and HIPAA requirements
• Support the care delivery team for individuals with chronic and complex conditions
• Promote high-quality service and a positive patient experience
Requirements:
• High School Diploma or GED
• 3+ years' experience in healthcare, care coordination, medical office operations, patient navigation, or a related healthcare support role
• Strong understanding of healthcare workflows, referrals, medical records management, and patient support processes
• Working knowledge of medical terminology
• Experience working with electronic medical record (EMR) systems and healthcare technology platforms
• Strong organizational, problem-solving, and time-management skills
• Ability to pass background check upon hire and throughout employment, including specified criminal, employment, education, sanctions, watchlist, and drug-screen checks
• Ability to manage multiple priorities in a fast-paced environment
• Ability to work independently while collaborating effectively with multidisciplinary teams
• Commitment to patient-centered care, confidentiality, and HIPAA compliance
• High-speed internet service with minimum download speed of 20 Mbps, upload speed of 5 Mbps, and maximum latency of 100 milliseconds, installed before starting
• Quiet workspace with minimal background noise for calls
• Ability to remain stationary and seated for long periods, communicate, inspect information, perform repetitive motions, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude
Benefits:
• Annual performance-based, discretionary incentive
• Medical, dental, and vision coverage
• 401(k) with competitive employer match
• Company-paid life and disability insurance
• Paid parental leave and wellbeing incentives
• Generous paid time off, including volunteer time
• Flexible spending accounts for healthcare and dependent care
• Professional development opportunities and tuition reimbursement
• Remote work flexibility (role-dependent)
• Meaningful growth opportunities
• Company-provided equipment