EXCEPTIONAL HOSPITALITY STARTS WITH YOU
The location for this position is virtual/remote
This is your chance to be a part of an in-house Technology team that's creating
consumer-facing, cutting-edge technologies revolutionizing the hospitality
industry around the world! As a Senior Associate GDCM Deployment PEP, you will
bring your technical skills to a hospitality company with an award-winning
culture. On the Global Deployment & Change Management team reporting to the
Manager, Property Engagement Platform, you will support projects including the
deployment of PEP, Hilton's new PMS system.
What you'll do during a typical day:
Support team members by troubleshooting issues and providing technical
advice.
Provide remote or onsite hotel training and support.
Configure and build the system database.
Set up hardware and system interfaces.
Migrate hotels from the retired PMS ensuring all data is imported to PEP.
How you'll collaborate with others:
Onboard new Associates through training on all aspects of a project and
tasks.
Guide Associate and liaise with the Manager to support Associate's
development.
Collaborate with internal and external support teams to resolve system
issues.
Projects you'll take ownership of:
Multiple stages of a remote and onsite PEP deployment which include
communication, configuration, database build, data migration, testing
interfaces, and training.
Project Management duties in the absence of Project Managers.
WHAT IT TAKES TO MAKE THE STAY
You have these minimum qualifications:
Three (3) years of professional experience in Technology or a related field
Two (2) years of work experience using Property, Sales or Revenue Systems
Understanding of Hilton's PMS, CRS and interfaces
Travel up to 80%
It would be useful if you have:
Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related
experience, or High School Degree/GED plus 12+ years of Technology related
experience
Five (5) + years of professional experience in Technology or a related field
Experience as a successful systems installer
Knowledge in the following: point of sale systems, networking experience,
desktop support, Linux, XML, Basic SQL, JSON
Experience troubleshooting local hotel interfaces or systems
Bilingual
HOW WE'LL HELP YOU THRIVE
At Hilton, the hospitality we're known for doesn't end with our guests. We
proudly invest in our Team Members' wellbeing, supporting you through all of
life's moments. When you join Hilton, our exceptional care extends to you with
unmatched perks and benefits, including:
Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with
room rates as low as $40/night at our world-class hotels through our Go
Hilton travel program
Own a piece of Hilton – Through our employee stock purchase program (ESPP),
you can invest in Hilton shares at a 15% discount to help build your
financial future
Paid parental leave – Because family matters. We offer paid leave for
eligible Team Members, including partners and adoptive parents
Personalized caregiving support – Access dedicated caregiving concierge
services to help navigate caregiving for yourself and your loved ones
Crisis concierge – In times of loss, our Crisis Concierge offers a single,
compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Eligible Team Members
can access free counseling and support through our best-in-class Employee
Assistance Program (EAP)
Generous paid time off (PTO) – Recharge, relax, and take time for what
matters most
Health & welfare benefits – From checkups to dental cleanings to new glasses,
we offer a variety of health plans that keep you and your family covered
Financial security for your future – Our retirement plans make it easier to
save for what's next
Benefits availability may vary depending on Team Member's location as well as
terms and conditions of employment and are subject to the terms and conditions
of each specific program/plan.
Hilton offers its eligible team members a comprehensive benefits
[https://jobs.hilton.com/benefits] package to support their mental and physical
well-being, so they can Thrive personally and professionally. The pay range for
this role is $67,500 – $95,000 and is determined based on applicable and
specialized experience and location. Subject to plan terms and conditions, you
will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan,
consistent with other team members at the same level and/or position within the
Company.
#LI-REMOTE
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build
an exceptional workplace for the Team Members who make it all possible. As a
global leader in hospitality, we’ve welcomed more than 3 billion guests
worldwide, all while staying true to our founding vision: to fill the earth with
the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best
Workplaces list by Great Place to Work and Fortune. With our suite of
world-class brands [https://www.hilton.com/en/brands/],
[https://urldefense.com/v3/__https://www.hilton.com/en/brands/__;!!ACWV5N9M2RV99hQ!O2xa4zGt-T01ceC-TUkMR1pfcFCVB7ok76P2VHgrYJIgwQs8Hw4LctiIL1cb1PVtH7hfkg0RhiUKqr1rbiE9oUenw2MC$] and
a company-wide commitment to providing the best stay for every guest, we’re
setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports
your journey every step of the way. Come for the job, stay for the career—and
help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog
[https://jobs.hilton.com/blogs] to see why we’re more than a great place to
stay—we’re a great place to work.