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About Brighthush and the Logistics Landscape
Brighthush is a forward‑thinking logistics powerhouse that blends cutting‑edge technology with a deep‑rooted commitment to customer service. In an era where supply chains are becoming increasingly complex, Brighthush stands out by owning and operating its own fleet of trucks, ensuring unparalleled control over every mile of transportation. Our mission is simple: deliver freight faster, safer, and with a level of transparency that sets new industry standards.
Why Brighthush?
At Brighthush, we believe that people are the heart of logistics. Our culture is built on collaboration, continuous learning, and a relentless focus on operational excellence. Whether you’re a seasoned dispatcher or a logistics enthusiast looking to grow, Brighthush offers a dynamic environment where your expertise is valued and your career trajectory is clear.
Position Overview
We are looking for an experienced Asset‑Based Logistics Operations & Dispatch Specialist to become a pivotal part of our transportation team. This role is a hybrid of dispatch, Track & Trace, customer service, and operational support. You will manage the flow of freight from pickup to delivery, coordinate with drivers, customers, and warehouse teams, and ensure that every shipment meets our high standards for timeliness and safety.
Key Responsibilities
- Dispatch & Route Planning: Coordinate company‑owned trucks and drivers, plan daily routes, and schedule pickups and deliveries to maximize efficiency.
- Load Assignment: Assign loads to drivers, monitor execution, and adjust plans in real time to accommodate traffic, weather, or other variables.
- Track & Trace Coverage: Monitor active shipments, provide real‑time updates, and proactively communicate any exceptions or delays.
- Driver Communication: Maintain regular contact with drivers, offering guidance on load status, ETAs, and operational issues.
- Customer Liaison: Serve as the primary point of contact for customers regarding orders, shipment status, and operational questions.
- Appointment Coordination: Schedule and coordinate pickup and delivery appointments with customers, warehouses, and other stakeholders.
- Data Management: Enter and maintain accurate load, shipment, and customer information in transportation and warehouse systems.
- Warehouse Collaboration: Work closely with warehouse personnel to ensure orders are received, processed, staged, and shipped accurately.
- Issue Resolution: Resolve delays, missed appointments, damaged freight, missing product, and other shipment exceptions.
- Documentation Review: Verify shipping, receiving, and transportation documents for accuracy.
- Record Keeping: Maintain detailed notes and records related to loads, drivers, shipments, and customer accounts.
- Cross‑Functional Support: Provide dispatch or Track & Trace support as operational needs dictate.
- Reporting & Administration: Assist with daily reporting and other administrative or operational tasks as needed.
Working Conditions & Schedule
- Shift: Monday – Friday, 22:00 – 07:00 CST (remote)
- Compensation: Competitive salary in USD, commensurate with experience.
- Remote Work: Fully remote position with flexible work hours within the shift window.
- Paid Time Off: 10+ business days of paid time off annually.
- Team Building: Regular team‑building and corporate events.
- Equipment: Company‑provided equipment and technology.
- Supportive Team: Collaborative, inclusive, and supportive work environment.
Essential Qualifications
- Minimum 1 year of experience in U.S. logistics or transportation.
- Hands‑on experience in an asset‑based trucking environment.
- Proven track record of dispatching company‑owned trucks and managing drivers.
- Strong understanding of dispatch operations, load management, and transportation workflows.
- Experience with Track & Trace and shipment monitoring.
- Ability to switch between dispatch and Track & Trace responsibilities based on business needs.
- Excellent communication skills with drivers, customers, warehouses, and other stakeholders.
- Strong organizational and multitasking abilities.
- Proficient in English, both written and verbal.
- Experience with TMS, transportation systems, or other logistics software.
Preferred Qualifications
- Experience managing a fleet of company‑owned assets/trucks.
- Experience coordinating multiple drivers and loads simultaneously.
- Familiarity with ELD/GPS tracking systems and transportation management systems.
- Experience handling after‑hours or time‑sensitive transportation issues.
- Experience in both asset‑based and brokerage logistics environments.
Skills & Competencies
- Analytical mindset with a data‑driven approach to problem solving.
- Strong interpersonal skills and the ability to build rapport quickly.
- Adaptability to changing priorities and a fast‑paced environment.
- Proficiency in Microsoft Office Suite, especially Excel and Outlook.
- Comfortable with learning new software and technology platforms.
- High level of integrity and a commitment to safety and compliance.
Career Growth & Learning Opportunities
At Brighthush, we invest heavily in our people. You will have access to:
- On‑the‑job training with seasoned dispatchers and operations leaders.
- Professional development courses in logistics, supply chain management, and data analytics.
- Mentorship programs that pair you with senior leaders for career guidance.
- Clear promotion pathways from dispatcher to senior dispatcher, operations manager, or logistics analyst.
- Opportunities to work on cross‑functional projects that influence company strategy.
Company Culture & Work Environment
Brighthush thrives on a culture of transparency, teamwork, and continuous improvement. We celebrate successes together, learn from challenges, and always keep the customer at the center of everything we do. Our remote work model is supported by robust communication tools, ensuring that every team member feels connected and empowered.
Compensation, Perks, and Benefits
- Competitive base salary with performance‑based bonuses.
- Health, dental, and vision insurance plans.
- Retirement savings plan with company match.
- Generous paid time off and flexible holiday scheduling.
- Company‑provided equipment and technology for remote work.
- Regular team‑building events, both virtual and in‑person.
- Access to a learning portal with courses on logistics, technology, and leadership.
How to Apply
If you are a proactive, detail‑oriented professional who thrives in a fast‑paced logistics environment and has a proven record of managing company‑owned trucks and drivers, we want to hear from you. Join Brighthush and help us redefine the future of freight.
Ready to take the next step?
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