Senior Appointment Setter / Inside Sales Representative (Remote)

Senior Appointment Setter / Inside Sales Representative (Remote) Location: Remote (Philippines) Work Schedule: U.S. Hours Compensation: PHP 50,000 + Performance Bonuses Benefits: 10 days PTO, Annual Appraisal, Career Growth Opportunities, Healthcare Benefits About the Role SmartScale360 is looking for an experienced Senior Appointment Setter / Inside Sales Representative to manage inbound and outbound leads, qualify prospective customers, schedule high-quality appointments, and drive sales opportunities for our U.S.-based client. This remote sales position is ideal for professionals with experience in appointment setting, lead generation, inside sales, and CRM management who enjoy working in a fast-paced, performance-driven environment. Lead Conversion & Appointment Setting • Contact new inbound internet leads promptly to maximize conversion opportunities • Build rapport quickly and establish trust with prospective customers • Qualify homeowners based on company criteria • Schedule qualified in-home design consultations • Confirm appointments and proactively reschedule cancellations • Follow structured follow-up cadences to maximize lead conversion • Handle objections confidently and professionally • Follow up consistently until every opportunity has been fully exhausted Lead & CRM Management • Manage new, aged, and inactive leads effectively • Re-engage cold and dormant opportunities • Maintain accurate and detailed CRM records after every interaction • Document conversations, customer needs, and follow-up activities • Ensure timely follow-up and prevent leads from being overlooked • Maintain organized pipelines and appointment schedules Appointment Quality & Customer Experience • Focus on booking high-quality appointments with strong attendance rates • Minimize cancellations and no-shows through proactive communication • Build excitement and confidence before scheduled consultations • Set proper expectations for homeowners regarding the consultation process • Conduct appointment confirmations and reminder calls Sales Process Improvement • Collaborate with leadership to improve scripts, messaging, and sales strategies • Share customer insights, trends, and feedback to improve conversion performance • Identify opportunities to improve contact rates, appointment quality, and overall sales effectiveness • Contribute ideas that enhance the customer journey and sales process Leadership & Team Development (Growth Opportunity) • Assist in onboarding and training new appointment setters • Coach team members on objection handling and appointment-setting best practices • Review calls and provide constructive feedback • Monitor key performance metrics and accountability • Help develop scalable sales systems and processes • Grow into a leadership role overseeing the inside sales team Key Performance Metrics • Contact Rate • Speed-to-Lead • Appointment Set Rate • Appointment Hold Rate • Rebooking Rate • Lead Response Time • CRM Accuracy & Documentation • Follow-up Completion Rate • Overall Contribution to Sales Revenue Required Qualifications • Minimum 5 years of experience in inside sales, appointment setting, or outbound sales • Proven success converting inbound and outbound leads into qualified appointments • Excellent spoken and written English communication skills • Strong phone presence with confidence and professionalism • Experience handling objections and negotiating effectively • Proficiency with CRM systems and lead management platforms • Strong organizational, multitasking, and time management skills • Ability to work independently while consistently achieving performance goals • Technology-savvy with the ability to learn new software quickly • Reliable remote work setup with strong internet connection Nice to Have • Experience using GoHighLevel (HighLevel) • Experience using Kixie or similar cloud dialers • Background in home improvement, remodeling, bath remodeling, roofing, HVAC, solar, insurance, or real estate • Experience with high-volume outbound calling environments • Previous leadership, coaching, or sales management experience • Experience improving sales scripts, workflows, and conversion strategies Ideal Candidate • Highly motivated, competitive, and goal-oriented • Strong relationship-building and consultative selling skills • Excellent objection-handling and closing abilities • Organized with exceptional attention to detail • Self-starter who takes ownership and works independently • Coachable and committed to continuous improvement • Comfortable working in a fast-paced, performance-driven environment • Strong critical thinking and problem-solving skills Preferred Tools • CRM Platforms (GoHighLevel/HighLevel preferred) • Kixie or similar cloud-based dialer • Google Workspace & Microsoft Office • Communication tools (Slack, Zoom, Microsoft Teams) • Sales and lead management software Work-From-Home Requirements • Laptop/PC: Intel i5 or equivalent, 8GB RAM minimum • Internet: 100 Mbps stable connection • Backup: Secondary device, internet, and power supply required Why Join SmartScale360? Join a supportive team, grow your career, and play a key role in ensuring patients receive the care they need. Apply now and help us make home care seamless for U.S. clients!