Position overview
Reporting to the SpecMetrix CTO, the Application & Training Specialist is responsible for customer technical sales support, customer training activities, product demonstrations, installation support, technical problem solving and regional sample testing. Other responsibilities include issue resolutions at customer sites and recommendations of system design modifications to eliminate causes of malfunctions, optimize system requirements or advance continuous improvements.
Location: Remote
Full job description
Position Profile: Senior Application and Training Specialist
Title: Senior Application and Training Specialist
Reports to: SpecMetrix CTO
Location: Remote
Summary
Reporting to the SpecMetrix CTO, the Application & Training Specialist is responsible for customer technical
sales support, customer training activities, product demonstrations, installation support, technical problem
solving and regional sample testing. Other responsibilities include issue resolutions at customer sites and
recommendations of system design modifications to eliminate causes of malfunctions, optimize system
requirements or advance continuous improvements.
Essential Functions:
• Provide on-site system demonstration and training for selected customers and SM sales prospects.
• Provide on-site SpecMetrix lab and in-line system demonstrations for selected target customers.
• Provide remote and on-site customer technical support to resolve customer issues as necessary.
• Provide insights into new product sales opportunities or resolution of open technical issues.
• Recommend robust corrective action plans to improve SpecMetrix products and IP processes.
• Provide regional “on call” technical assistance to customers, as needed.
• Discuss technical information and hold Teams meetings with customers as requested by management.
• Contribute to team projects by exchanging feedback, ideas and potential options.
• Cooperate with team and demonstrate a positive attitude with all customers and team members.
• Use professional and positive communication skills with team members, management and customers.
• Show attention to detail and timely follow-up skills on all customer and team member requests.
• Provide sample testing services for customers and sales prospects, including analysis, interpretation of
results, and technical recommendations
• Maintain strict adherence to all company safety requirements and company guidelines.
• Comply with all company policies and procedures, including FOD, 5S, and safety requirements.
• Remain flexible on other assigned duties and schedules, with sufficient notice and discussion.
Secondary Functions:
• Provide updates to SpecMetrix Specialists, Technical, and Service teams from site visits.
• Update and maintain Salesforce CRM accounts with issues, trip reports & customer communication.
• Assist in customer meetings and selected SM support visits, as requested.
• Assist with any duties assigned to R&D and Applications team when needed.
Competencies:
• A commitment to excellence and exemplary internal and external customer service.
• Ability to use measuring devices such as micrometers, electrical meters, gauges, etc.
• Ability to work efficiently and independently with minimal supervision.
• Timeliness, good communications and attendance dependability.
• Flexible with changes in work requirements with ability to stay focused and meet deadlines, which may
require possible extended working hours.
• Attention to detail in understanding and discussing company products offerings.
• Results oriented focus, with the ability to organize, prioritize and work on multiple projects
simultaneously and manage project schedules.
Docusign Envelope ID: 4424C462-3C3F-8656-8176-E80F2F1BA597
• Ability to understand complex problems and collaborate with others to provide effective solutions.
• Ability to work well within a team.
• Positive approach and remain open to feedback.
Supervisory Responsibility
• This position has no supervisory responsibilities
Required Education, Certification, and Experience
• Bachelors or Master’s degree in Physics, Mathematics or Engineering
• 5+ years of experience with in-process measurement, optical instruments, spectroscopy.
• Strong organizational skills and demonstrated attention to detail and processes.
• Solid technical background with demonstrated analytical and problem-solving skills.
• Excellent verbal and written communication skills, along with strong interpersonal skills for building
customer relationships.
Preferred Education, Certification, and Experience
• Prior experience in using analytical tools (reflectometers, ellipsometers, FTIR analyzer and other coating
measurement tools)
• Strong background in optics, physics or related coursework in optical physics is a plus.
• Previous field support or training on analytical instrumentation is highly desirable.
• Knowledge of basic regulatory, OSHA and Environmental, Safety & Health (EHS) requirements
Physical Demands
• May require lifting, pulling, pushing, and carrying up to fifty (50) pounds.
• Standing up to ten (10) hours per day, or a combination of sitting and standing.
• Ability to hear and see, with or without the assistance of a device.
• Ability to read intricate, small, and detailed writing with or without the use of corrective lenses.
• Ability to support onsite customer and vendor visits.
• Ability to travel up to 50% of the time and sometimes at short notice
Work Authorization
• Must meet all regulatory requirements
• Current and valid driver’s license and ability to obtain a Passport for international travel.
AAP/EEO Statement
An Equal Opportunity Employer Minorities/Women/Disable/Veterans
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be
assigned at any time by management with or without notice.
Signatures
This job description has been approved by all levels of management:
Manager__________________________________ HR______________________________
Docusign Envelope ID: 4424C462-3C3F-8656-8176-E80F2F1BA597
Employee signature below constitutes employee's understanding of the requirements, essential functions and
duties of the position.
Employee Name (printed) ______________________________
Employee__________________________________ Date_____________
Docusign Envelope ID: 4424C462-3C3F-8656-8176-E80F2F1BA597
Bachelor's or Master's in Physics, Mathematics or Engineering; 5+ years experience with in-process measurement, optical instruments, spectroscopy; valid driver's license and passport; ability to travel up to 50%; lift up to 50 lbs.
Key Responsibilities
- providing technical support
- conducting training
- performing demonstrations
Skills & Tools
Salesforce, Teams, reflectometers, ellipsometers, FTIR analyzer
Job Details
- Category: Engineering
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — United States
- Languages: English
About Industrial Physics
A manufacturer of measurement and testing instruments for industrial applications. — Industry: Manufacturing