Join Our Team
Oowlish, one of Latin America's rapidly expanding software development companies, is seeking experienced technology professionals to enhance our diverse and vibrant team.
As a valued member of Oowlish, you will collaborate with premier clients from the United States and Europe, contributing to pioneering digital solutions. Our commitment to creating a nurturing work environment is recognized by our certification as a Great Place to Work, where you will have opportunities for professional development, growth, and a chance to make a significant international impact.
We offer the convenience of remote work, allowing you to craft a work-life balance that suits your personal and professional needs. We're looking for candidates who are passionate about technology, proficient in English, and excited to engage in remote collaboration for a worldwide presence.
About the Role
We are looking for an experienced Senior Amazon Connect Engineer to build enterprise-scale contact center and conversational AI solutions using Amazon Connect, AWS serverless technologies, and Generative AI.
This is a highly hands-on engineering role where you'll build contact flows, AI agents, serverless integrations, and custom agent experiences while helping modernize large-scale customer service platforms. You'll work across Amazon Connect, Amazon Bedrock, conversational AI, full-stack development, and cloud-native architectures.
The ideal candidate combines deep experience with Amazon Connect or enterprise CCaaS with strong software engineering fundamentals and hands-on experience building AI-powered conversational experiences. You'll also work directly with customer engineering teams, contributing to technical decisions, implementations, production releases, and knowledge transfer.
About the Role
We are looking for an experienced Senior Amazon Connect Engineer to build enterprise-scale contact center and conversational AI solutions using Amazon Connect, AWS serverless technologies, and Generative AI.
This is a highly hands-on engineering role where you'll build contact flows, AI agents, serverless integrations, and custom agent experiences while helping modernize large-scale customer service platforms. You'll work across Amazon Connect, Amazon Bedrock, conversational AI, full-stack development, and cloud-native architectures.
The ideal candidate combines deep experience with Amazon Connect or enterprise CCaaS with strong software engineering fundamentals and hands-on experience building AI-powered conversational experiences. You'll also work directly with customer engineering teams, contributing to technical decisions, implementations, production releases, and knowledge transfer.
About the Role We are looking for an experienced Senior Amazon Connect Engineer to build enterprise-scale contact center and conversational AI solutions using Amazon Connect, AWS serverless technologies, and Generative AI. This is a highly hands-on engineering role where you'll build contact flows, AI agents, serverless integrations, and custom agent experiences while helping modernize large-scale customer service platforms. You'll work across Amazon Connect, Amazon Bedrock, conversational AI, full-stack development, and cloud-native architectures. The ideal candidate combines deep experience with Amazon Connect or enterprise CCaaS with strong software engineering fundamentals and hands-on experience building AI-powered conversational experiences. You'll also work directly with customer engineering teams, contributing to technical decisions, implementations, production releases, and knowledge transfer.
Key Responsibilities:
Requirements:
Must Have:
- Contact Flows
- Routing
- Customer Profiles
- Cases and Tasks
- Contact Lens
- Streams API
- Experience building Conversational AI solutions.
- Hands-on experience with LLM-based development.
- Experience with Amazon Bedrock, Amazon Q in Connect, or equivalent Generative AI technologies.
- Experience with Prompt Engineering.
- Experience implementing AI tool calling and external API integrations.
- Strong TypeScript/Node.js development experience.
- Strong Python development experience.
- Production experience with React.
- Strong AWS serverless experience, including technologies such as:
- AWS Lambda
- EventBridge
- API Gateway
- DynamoDB
- Step Functions
- Infrastructure-as-Code experience with AWS CDK or Terraform.
- Experience building and supporting production systems.
- Experience with automated testing and CI/CD.
- Experience implementing monitoring and observability.
Nice to Have:
- Avaya
- Genesys
- Cisco
- Oracle
- Salesforce
- Experience with CRM integrations, including Salesforce or ServiceNow.
- Experience with contact center operations and metrics such as AHT, CSAT, SLA/TAT, and containment.
- Experience with accessibility standards such as WCAG 2.1 AA or Section 508.
- Experience working in regulated environments such as healthcare, financial services, or government.
- AWS certifications.
Benefits & Perks:
Home office;
Competitive compensation based on experience;
Career plans to allow for extensive growth in the company;
International Projects;
Oowlish English Program (Technical and Conversational);
Oowlish Fitness with Total Pass;
Games and Competitions;
You can also apply here:
Website: https://www.oowlish.com/work-with-us/
LinkedIn: https://www.linkedin.com/company/oowlish/jobs/
Instagram: https://www.instagram.com/oowlishtechnology/
Requires 7+ years software engineering experience, 2+ years with Amazon Connect or CCaaS, AWS serverless expertise, conversational or generative AI, TypeScript/Node.js, Python, React, IaC, CI/CD, testing, monitoring, and strong English communication.
Key Responsibilities
- building contact centers
- developing AI agents
- integrating platforms
Skills & Tools
Amazon Connect, AWS, Amazon Bedrock, CCaaS, AWS Lambda, EventBridge, Step Functions, SQS, SNS, DynamoDB, Kinesis, React, Amazon Connect Streams API, AWS CDK, Terraform, TypeScript, Node.js, Python, Amazon Lex, Amazon Q in Connect, Avaya, Genesys, Cisco, Oracle, Salesforce, ServiceNow, AWS Glue, Lake Formation, Athena, QuickSight, WCAG 2.1 AA, Section 508, CI/CD
Job Details
- Category: Software Development
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — Mexico City or Bogota or Guatemala or San Salvador or Costa Rica or Montevideo or Medellin
- Languages: English
Benefits
- Tuition reimbursement
About Oowlish
A software development company delivering digital solutions for international clients. — Industry: Information Technology